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ANZ Online

ANZ Online (page 2 of 3)

1.3 from 51 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

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47

S G

S GGreater Melbourne (Metropolitan), VIC

  • 4 reviews

The bank home loan is a waste of time!

published

You will spend hours and hours filling out application forms and dealing with incompetent employees who do not understand the bank policies in the first place! The decision maker is the manager of the manager of the team leader of the employee that you are dealing with. This makes the process chance of success almost impossible! Just go with a different bank and life will be much easier.

Transparency
Customer Service
TopicLoan Application

Unhappy Customer

Unhappy CustomerSouth Australia

Overdraft for $500 Declined

published

Applied for $500 overdraft on account I’ve had with ANZ for 10 years. Applied online on 2/09/19 which stated they will be in contact within 2 days regarding outcome of application. I did not get any call within the time frame so called today 11/09. They advised I was declined the overdraft. I do not have a credit card with ANZ or any other banks. My salary is $60,000 per year and I’m a house owner. I wanted the overdraft to cover direct debits whilst away on holiday in Qld. Unhappy customer. Time to change banks

Customer Service
TopicCredit Card Application

ANZ will try to make you pay more fees with their E*Trade accounts

published

Obviously the Royal Commission meant nothing to the Anz
I have been waiting 61 days for my statement for tax as anz stated they would supply. Now they have put it of another 14 days (with no guarantee) however if you pay another $100 it can be updated daily

Transparency
Customer Service
TopicGeneral Transactions
NO WITHDRAWAL

NO WITHDRAWALGreater Melbourne (Inner), VIC

DIFFICULT TO DEAL WITH

published

One week to the day and still unable to access money in my share trading account. Two visits to the local ANZ bank branch, three calls from my mobile phone soon to be four, numerous emails and promises but still no access to my account. Promised on Friday it would be expedited but midday Monday still no access. I am a retired senior citizen and I rely completely on income derived from all sources.

Transparency
Customer Service
TopicGeneral Transactions

Tu Pham

Tu PhamFar North Queensland, QLD

  • 2 reviews
  • 1 like

Thís bank is a worst bank

published
Transparency

The reviewer stated that an incentive was offered for this review


So OUTDATED!! compared to other bank apps

published

I have been a customer for Over 5 years now. This bank is outdated and has low standards in banking advice and very slow teller services. Not only does it not have fast cash services, but it recently introduced google payments, allowing everything you purchased to be recorded, annualised, and then form you with sporadic adds. I cant 3ven see real time transactions.... it can take days...... as you see below I pay even though the company's don't receive....

Transparency
Customer Service
TopicGeneral Transactions

total failure

published

the new system implemented by ANZ is a total failure. Can you please not implement the new system if you cant give services. please bring old online banking system. the new system is total failure.

Transparency
Customer Service
TopicBusiness Banking

Limited option (JUST ONE) to report a lost card and horrible customer service

published
Customer Service
Aminda R.

Aminda R.Greater Melbourne (Metropolitan), VIC

ANZ protects bank accounts of criminals, unwilling to investigate bank accounts with criminal activity

published
Transparency
Customer Service
TopicBusiness Banking and General Transactions
An C.

An C.Perth, WA

  • 7 reviews
  • 15 likes

Had enough of ANZ!

published

Like many, I am so tired of seeing their propaganda towards minority groups using funds from our fees to pay for 'sponsorships' and marketing nonsense supporting a certain flamboyant lifestyle I do not like not agree with!
Perhaps ANZ need to STAY OUT of politics and render BANKING services as they should?? Adios! Hope they get shut down.

Transparency
Customer Service
1 comment
An C.
An C.

Stop spreading about sodomite pride!! We're not interested!!


Gab

GabSouth East Queensland, QLD

  • 2 reviews
  • 5 likes

Shame on ANZ for pressuring Maria Folau

published

Virtue signalling from an organisation crooked like ANZ? Really, now trying to tell Australians what to think and cheating them in the same time? After 15 years with ANZ finally making the switch today to NAB. They should stop making politics and focus on doing a better job.

Transparency
Customer Service
TopicGeneral Transactions

Lal

LalSydney, NSW

Worst of the big 4 Banks in Australia

published

1. Used this bank for one and half year but was forced to close the account due to terrible service.
2. Totally unreliable, be it regarding loan or transfers.
3. Their client service is terrible. Go to any branch and speak with their team there and go to any other big 4 banks, you will see the difference.
4. Their money transfer is another issue, while Westpac and Nab do an instant interbank transfer and CBA does the transfer by nest day, in case of ANZ, you will never know when the money will reach the destination. Never promise any deadline based upon their money transfer.

Transparency
Customer Service
TopicBusiness Banking, General Transactions and Loan Application

Bussiness banker never bothered to call

published

I have been with ANZ for 29 years. Called the 13 13 14 number with a query. Was told a business banker would call me as no one was available. No one has bothered. They still don’t understand customer service. When will they learn.

Customer Service
TopicBusiness Banking

Greg F.

Greg F.Sydney, NSW

Despicable experience, and even worse, they couldn't care less!

published

Trying to set up an account and ANZ have made it as difficult and unpleasant an experience as you can imagine. I certainly wouldn't be making the same mistake for any future banking services needed.

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account
nicky14

nicky14Peel, WA

  • 27 reviews
  • 44 likes

Outsourcing jobs and ditching their quality.

published
Transparency
Customer Service
TopicGeneral Transactions
Emma Gadsby

Emma GadsbyAU

  • 5 reviews
  • 7 likes

Always a horrible experience with ANZ!

published

I have been with ANZ since 2017, around 2 years now and all I have had is trouble. I had a legitimately disputed transaction declined, I had rewards for signing up to a new card never sent, countless emails gone unanswered, even in high departments. I’ve had to take them to AFCA twice, and they still ignored my emails and it took AFCA stepping in to get any response. The matters were all resolved in my favour, however, it took a bit push in the back to get ANZ anywhere near ready to get there. I don’t recommend any of their products or services.

Transparency
Customer Service
TopicCredit Card Application, General Transactions and New Account

Simon C

Simon C

  • 9 reviews
  • 7 likes

Absolute dispise their online capability and incompetent call centre staff

published
Transparency
Customer Service

Joe W

Joe WJupiter Creek

  • 17 reviews
  • 31 likes
  • Verified customer

Another disaster - Failed to make the scheduled payments and never informed clients.

published
Transparency
Customer Service
TopicGeneral Transactions

no help when needed

published

I was getting a letter to my home every day requesting for a personal loan credit limit increase. I did not apply for it as I was not in need. When I needed it(kind of)and I applied for it..the response was application unsuccessful. I found that ANZ is of no help when needed. So going to change all my accounts to another reasonable bank. All my friends have done the same.
Very bad bank.

Transparency
Customer Service
TopicATM Experience and Loan Application

SkinnyJase

SkinnyJaseMetropolitan Adelaide, SA

Can't Understand what the Support Staff are Saying

published

Have used ANZ on and off for years. Never again. Can't understand a word the service staff say (heavy Indian accent) and their processes are archaic. The worst experience trying to get a credit card through them

Customer Service
TopicCredit Card Application

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