Terrible customer service
I needed to simply change some transactions to be classified as something else - which they brought my attention to, by sending me a letter. But couldn't do that simply over the phone - not to mention they NEVER reply to emails. And the 'request a call' service is a joke, just the computer calling you and you still have to go through all the 'choose this number' rubbish. If I wanted to do that I would have just called.
- Verified customer
Injured worker refused access to super
I've been injured, 3 doctors stated Total permanent disability, unable to work, homeless, yet they refuse to release my super. Wife being treated for severe depression, attempted suicide. Lost everything, home, financial credibility, everything.
An annoying ANZ dude calling me again and again, but didn't let me hang up the phone. I told him that I'm a low income uni student and I don't even have a proper job, but he recommended me this crappy super and kept saying that it's perfect for me. The consequence was all my super was gone quickly and even it took $88 within 6 weeks. I visited ANZ to cancel this crap, but even the banker said this is reasonable and she didn't even recommend any cheaper super. You guys are freaking thugs hope you guys go to hell.
less than one month lost $1000, can't change investments they say end of financial year they are getting statements done so everything locked can't even move my money. i have request to move my money els where been 2 weeks still noting done, have lodged a complaint with Anz.
ABYSMAL returns ... losing money fast!
I was with OnePath for over 10 years. From the beginning, I started with over $17,000. Now that they have transferred me into Smart Choice, I have little more than $7000! I tried to roll it over into my Super SA fund before I lost any more money, but was unable to do so because OnePath had my birthdate recorded incorrectly. I spent literally DAYS (not HOURS!) on the phone with their call centre ... which is in MALAYSIA!!!!! trying to get the problem fixed so that I could get out. I was instructed to send them a certified copy of my driver'...s license to prove my date of birth. I did so, via Registered mail, requiring a signature upon receipt of delivery. They told it would take up to a MONTH for them to amend the date. WHY SO LONG?? Probably because they get more interest out of MY money in that month!!!! I called them back a month later and was told they had not received the letter!!! More interest for them!!!! So somewhere out there, there is a certified copy of my driver's license!!!!! At this point, I gave up trying because I was caring for a terminally ill family member and could not deal with any more distress. A year later, I attempted to roll it over again, once I discovered the fund was now with One Choice .. which enabled me to go INTO a branch this time and present my driver's license to correct my birthdate. I did so, was told that it would take between 5 to 10 business days!!!! Ugh! TWO weeks later I called them to find out if it had been done ... IT HADN'T!!!! I rang the ANZ and was told that there was no record of me even going INTO a branch!!!! I went in again and spoke to the MANAGER to lodge a formal complaint. She looked on the system, saw my birthday was still incorrect, went into the office of the woman who had NOT done it in the first place, came back, logged back on again, and There you have it! DONE!!!!! ... and not a minute shorter than FOURTEEN BLOODY MONTHS!!!!!! I will NEVER have anything more to do with the ANZ again!!! APPALLING!!!!! .. and to everyone else who have ANY sort of dealings with the ANZ ... GET OUT!!!
Lost my Super, refuse to contact me.
Last October I rolled over some of my old Super accounts to ANZ.
One old Super account went across – all good.
One of my main Aus Super accounts didn't and it appeared it was still active according to the internet account. Since this was performing I let it be and put it down to ANZ stuffing up.
My last Aus Super statement never arrived, so I checked my ANZ account, no Super in there either.
Short story: ANZ put my Super into the wrong account and after 2 months since I raised the flag, have failed to fix the issue even after saying it would be fixed in 10 days.
Perhaps the worst super choice in Australia??
I received a statement today from ANZ super to discover that I had given them my hard earned money for a total return of, wait for it...... 0.6% - yes that is correct, 0.6% for a full 12 months! When I ring to query the poor performance, I am told it was my fault for selecting the plan. When I explained I had never spoken to a consultant in 10 years, I was told "we are not financial advisers". So it begs asking, what are ANZ doing in the superannuation business? We give our money to a business that basically abdicates itself of all responsibility, but happy to take the money............ My account will be closed and moved elsewhere forthwith.
Lack of humanity and service
My 33-year-old daughter who lived with me died unexpectedly last week with no apparent cause. She had three superannuation accounts - AMP, Mercer and ANZ. The first two were sympathetic, prompt and very helpful. It took minutes in both cases to get the paperwork underway. With ANZ...three attempts to get information on the paperwork...the last attempt taking more than an hour on the phone. I demanded to talk the the customer service manager because the customer service officer was so ill-informed and hopelessly out of his depth. The manager tri...ed to hide behind 'rules' but as I pointed out AMP and Mercer have the same rules - the explanation was pathetic and insulting. Lastly...ANZ really truly needs to get the letter sent out to dependents reviewed. Basically "Our condolences. Here is what we require of you." So what is wrong with the following? "We're sorry to hear about your loss. Please be assured we are here to help with any questions you may have. When you feel ready there are a few forms for you to fill in so we can get processes under way." It says the same thing but is so much more human. One star only because a rating is required. Be warned and consider what your relatives may have to face.
Super rip off
After making a bad decision to leave my old super I joined ANZ Smart Choice and promptly lost $1600 in 5 days! I am now back with my old super and couldn't be happier as I have had growth already . Apart from a loss in such a short time the service and advice was amateurish and left me thinking they don't know what they are doing! Say no to this super fund! See my ANZ bank review for full story.
it is terrible
I joined ANZ in 2014 and it had minus interest in 2014 and 2015. I booked an appointment with their advisor as a free session consulting. When i went there to see the advisor he had left the branch without letting me know and cancelling the appointment. The second time he just asked me some questions and when i asked him to explain about them he said you have to pay $1700 and then i will explain details.
It was really disappointing and i changed my super.
Worse experience ever
I chose ANZ for convince well that was a mistake. It might have been convient but did not perform and when I asked about changing my investments got told I needed to pay between one and two thousand to talk to their financial advisors I do not need someone to tell me that a fund that had a minus interest rate could give me advise. So I bailed out and went to another fund which at least is showing signs of growing not decreasing like ANZ
I joined ANZ smart choice super about two years ago. When I joined I explained that I was self-employed and all my contributions would be member voluntary. I was paying into the fund on a weekly basis for eighteen months in which time each and every contribution was credited as Superannuation Guarantee and not member voluntary as it should be. During this time I have repeatedly called and emailed them to change it but no luck. Keep getting told that I need to get a statutory declaration for each and every contribution separately listed. Emailed...them a few weeks ago about the same issue, today I received an email that said I had to do the statutory declaration thing and also today received a letter regarding the same contributions saying I just had to put a cross in the relevant box and it is all sorted. Why has such simple matter as getting what type of contribution it is that I am making become such a difficult task for them to sort out? Stopped making any contributions six months ago, just so over it.
Terrible service - slow to NO responses - astoundingly high fees
I'm OUT !. Paying almost $7k a year in Death and Income Insurance and poor fund performance - why would anyone stay ?
When I call my primary fund (RUSSELL)...they are all over me with options, suggestions, improvements - all positive.
Questions & Answers
Which super fund to go for i AM STUCK WITH anz?
That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.
How many days will it take for my super to be released from smart choice Super ANZ?
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