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ANZ Smart Choice Super

ANZ Smart Choice Super (page 2 of 3)

1.1 from 52 reviews

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Reviews

Review distribution

5 star
0
4 star
0
3 star
1
2 star
4
1 star
47

1 Star is too many

published

Shocking. Terrible system, terrible service, terrible product.
ANZ Super is in the dark ages. The internet accessibility is even worse and if you need to get your statement... you'll be waiting. It just too hard for them.


Terrible customer service

published

I needed to simply change some transactions to be classified as something else - which they brought my attention to, by sending me a letter. But couldn't do that simply over the phone - not to mention they NEVER reply to emails. And the 'request a call' service is a joke, just the computer calling you and you still have to go through all the 'choose this number' rubbish. If I wanted to do that I would have just called.

  • Verified customer

Injured worker refused access to super

published

I've been injured, 3 doctors stated Total permanent disability, unable to work, homeless, yet they refuse to release my super. Wife being treated for severe depression, attempted suicide. Lost everything, home, financial credibility, everything.

Diablo

Diablosunshine coast

Worst ever!

published

An annoying ANZ dude calling me again and again, but didn't let me hang up the phone. I told him that I'm a low income uni student and I don't even have a proper job, but he recommended me this crappy super and kept saying that it's perfect for me. The consequence was all my super was gone quickly and even it took $88 within 6 weeks. I visited ANZ to cancel this crap, but even the banker said this is reasonable and she didn't even recommend any cheaper super. You guys are freaking thugs hope you guys go to hell.


Kanye

KanyeBelconnen 2615, ACT

  • 41 reviews
  • 39 likes

Loosing Money

published

less than one month lost $1000, can't change investments they say end of financial year they are getting statements done so everything locked can't even move my money. i have request to move my money els where been 2 weeks still noting done, have lodged a complaint with Anz.

1 comment
Kanye
Kanye

Still ANZ didn't release funds, next stop ombudsman very bad service, never put your hard earn money with this people.


Atrocious service

published

Expect to be given bad/misleading information, enjoy long periods on hold and the person your speaking to to have very little information about superannuation.


Sera

SeraAdelaide

Lost $370 in 9 days since roll over

published

Lost $370 in 9 days since roll over. Changing super funds as I don't want to gamble with my future. Really disappointed in myself that I didn't read up about the fund in more detail and what it does with your money.


ABYSMAL returns ... losing money fast!

published
rippedoff123

rippedoff123AU

  • 3 reviews
  • 3 likes

ring the ombudsman NOW

published

contact the financial services ombudsman !!! this is the appropriate thing to do in these circumstances. they will tell you what to do

Lost $1000 in 3 months

published

I had 41800 with ANZsuper 3 months ago and now its down to 40800- lost $1000 in 3 months and the answer i got was the stock/share in volatile. Giving them til xmas to pick otherwise moving to another provider. No good enough ANZ.


Fuzzy

FuzzyAustralia

  • 4 reviews
  • 1 like

Lost my Super, refuse to contact me.

published
1 comment
Fuzzy
Fuzzy

Offered me $100 in compensation and basically lied about everything. Will be taking this further.


Nathan H

Nathan HMelbourne

Perhaps the worst super choice in Australia??

published

I received a statement today from ANZ super to discover that I had given them my hard earned money for a total return of, wait for it...... 0.6% - yes that is correct, 0.6% for a full 12 months! When I ring to query the poor performance, I am told it was my fault for selecting the plan. When I explained I had never spoken to a consultant in 10 years, I was told "we are not financial advisers". So it begs asking, what are ANZ doing in the superannuation business? We give our money to a business that basically abdicates itself of all responsibility, but happy to take the money............ My account will be closed and moved elsewhere forthwith.


Carol

Carol

  • 4 reviews
  • 5 likes

Lack of humanity and service

published

Poor service

published

Pathetic customer service. Waited for 1.5 hours to be connected and then still unsatisfied with response. I am moving my account.

Stevie S.

Stevie S.

  • 7 reviews
  • 21 likes

Super rip off

published

After making a bad decision to leave my old super I joined ANZ Smart Choice and promptly lost $1600 in 5 days! I am now back with my old super and couldn't be happier as I have had growth already . Apart from a loss in such a short time the service and advice was amateurish and left me thinking they don't know what they are doing! Say no to this super fund! See my ANZ bank review for full story.

it is terrible

published

I joined ANZ in 2014 and it had minus interest in 2014 and 2015. I booked an appointment with their advisor as a free session consulting. When i went there to see the advisor he had left the branch without letting me know and cancelling the appointment. The second time he just asked me some questions and when i asked him to explain about them he said you have to pay $1700 and then i will explain details.
It was really disappointing and i changed my super.


Worse experience ever

published

I chose ANZ for convince well that was a mistake. It might have been convient but did not perform and when I asked about changing my investments got told I needed to pay between one and two thousand to talk to their financial advisors I do not need someone to tell me that a fund that had a minus interest rate could give me advise. So I bailed out and went to another fund which at least is showing signs of growing not decreasing like ANZ


Poor service

published

Vanguard

VanguardMelbourne

Terrible service - slow to NO responses - astoundingly high fees

published

I'm OUT !. Paying almost $7k a year in Death and Income Insurance and poor fund performance - why would anyone stay ?

When I call my primary fund (RUSSELL)...they are all over me with options, suggestions, improvements - all positive.


Crappy performance and excessive fees

published

Fees are insane and the performance of the fund is abysmal.

I am fairly certain a circus monkey could do better.


Page 2 of 3

Questions & Answers

Prasanna

Prasannaasked

Which super fund to go for i AM STUCK WITH anz?

1 answer

That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.


Patricia Randall

Patricia Randallasked

How many days will it take for my super to be released from smart choice Super ANZ?

1 answer
W5739
W5739

A long long time well a couple of months. And every time you call and are on phone for 1 hour. They will tell you anything to get you off the phone.
Lie outright saying tonight you will have your money. Even treat Financial Advisers the same.
Very disappointed with ANZ.


Carls

Carlsasked

I'm retiring in a week and want to know if I can get all my super transferred into my savings account. I am 60.

5 answers
JC51
JC51

I don't know. Personally, I would be getting advice from a licensed financial planner.

Carls
Carls

Diesnt helo me any

Carls
Carls

Does not help me


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