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- Verified customer
Terrible customer service
Quick summary: I spent 3 weeks trying to buy life, TPD and income protection from ANZ Smart Choice. Customer service reps wasted lots of my time and proved very incompetent.
I have a super account with ANZ Smart Choice, as it was suggested by the employer. I decided to buy life, TPD and income protection insurance with ANZ Smart Choice just to simplify the whole structure. But it was a very bad decision.
Within past 3 weeks I spent ~2 hours in calls with customer centre, ~1 hour filling online forms. And then I ha...
Smart choice super crap
After working my whole life, I retire and go to get some money from my super fund to buy some nice things for our house hahahahahahahahaha what a laugh been into the bank twice rang them twice have been lied to each and every time by them, they just want to get you of the phone "your money will be in your account in 24 to 48 hours" yer but what year everyone is passing the buck no one is taking charge "oh its the end of the financial you will have to wait 15 day that's what I am told after seeing them and calling them. Smart choice you have no ...idea how to treat "The people with the money" once the money is gone so is your job you lazy unco-operative employee's I will do what all good people do with draw all my money and go else where. Smart choice you leave me no choice but my choice is the smartest choice you loose.
ANZ “lost” my money
Do not waste your time with this super fund, I decided to open another account with Hostplus and they initiated a rollout. After a couple of weeks I checked Hostplus to see my balance, it was still at zero so I called anz to see what was going on, they told me my money had been sent to Hesta. HESTA. I have never had an account with Hesta. I guess Hesta and Hostplus sound the same. I called back to see if they can sort their mistake out and they did nothing but deny, deny, deny. Fortunately I found my money and have sorted it directly with Hesta who were very helpful. I will never use ANZ for anything again!
Shocking customer service.
Product ok. Returns good.
Just typical ANZ. No idea of how to treat customers
Not enough skilled trained staff. Either that or that just straight out lie to customers. Would rather unskilled then unethical. But unsure.
Don’t expect claim super on retirement to go smoothly. Very stressful. retirement
The worst fund I’ve ever dealt with
I’m in severe hardship with a disabled child to care for and after sending and resending the long list of paperwork to access a tiny amount of my own money, I’ve now been told that they won’t accept my signature which was witnessed and dated by a Professor as I forgot to put the date in for a third time next to my own signature. Clearly if the Professor declared he saw me sign it on a specific date then I also signed it that day. This fund are being petty and doing everything to delay my release of funds while my child goes without food. Steer well clear of this fund.
Terrible customer service
I needed to simply change some transactions to be classified as something else - which they brought my attention to, by sending me a letter. But couldn't do that simply over the phone - not to mention they NEVER reply to emails. And the 'request a call' service is a joke, just the computer calling you and you still have to go through all the 'choose this number' rubbish. If I wanted to do that I would have just called.
- Verified customer
Injured worker refused access to super
I've been injured, 3 doctors stated Total permanent disability, unable to work, homeless, yet they refuse to release my super. Wife being treated for severe depression, attempted suicide. Lost everything, home, financial credibility, everything.
An annoying ANZ dude calling me again and again, but didn't let me hang up the phone. I told him that I'm a low income uni student and I don't even have a proper job, but he recommended me this crappy super and kept saying that it's perfect for me. The consequence was all my super was gone quickly and even it took $88 within 6 weeks. I visited ANZ to cancel this crap, but even the banker said this is reasonable and she didn't even recommend any cheaper super. You guys are freaking thugs hope you guys go to hell.
less than one month lost $1000, can't change investments they say end of financial year they are getting statements done so everything locked can't even move my money. i have request to move my money els where been 2 weeks still noting done, have lodged a complaint with Anz.
ABYSMAL returns ... losing money fast!
I was with OnePath for over 10 years. From the beginning, I started with over $17,000. Now that they have transferred me into Smart Choice, I have little more than $7000! I tried to roll it over into my Super SA fund before I lost any more money, but was unable to do so because OnePath had my birthdate recorded incorrectly. I spent literally DAYS (not HOURS!) on the phone with their call centre ... which is in MALAYSIA!!!!! trying to get the problem fixed so that I could get out. I was instructed to send them a certified copy of my driver'...s license to prove my date of birth. I did so, via Registered mail, requiring a signature upon receipt of delivery. They told it would take up to a MONTH for them to amend the date. WHY SO LONG?? Probably because they get more interest out of MY money in that month!!!! I called them back a month later and was told they had not received the letter!!! More interest for them!!!! So somewhere out there, there is a certified copy of my driver's license!!!!! At this point, I gave up trying because I was caring for a terminally ill family member and could not deal with any more distress. A year later, I attempted to roll it over again, once I discovered the fund was now with One Choice .. which enabled me to go INTO a branch this time and present my driver's license to correct my birthdate. I did so, was told that it would take between 5 to 10 business days!!!! Ugh! TWO weeks later I called them to find out if it had been done ... IT HADN'T!!!! I rang the ANZ and was told that there was no record of me even going INTO a branch!!!! I went in again and spoke to the MANAGER to lodge a formal complaint. She looked on the system, saw my birthday was still incorrect, went into the office of the woman who had NOT done it in the first place, came back, logged back on again, and There you have it! DONE!!!!! ... and not a minute shorter than FOURTEEN BLOODY MONTHS!!!!!! I will NEVER have anything more to do with the ANZ again!!! APPALLING!!!!! .. and to everyone else who have ANY sort of dealings with the ANZ ... GET OUT!!!
Lost my Super, refuse to contact me.
Last October I rolled over some of my old Super accounts to ANZ.
One old Super account went across – all good.
One of my main Aus Super accounts didn't and it appeared it was still active according to the internet account. Since this was performing I let it be and put it down to ANZ stuffing up.
My last Aus Super statement never arrived, so I checked my ANZ account, no Super in there either.
Short story: ANZ put my Super into the wrong account and after 2 months since I raised the flag, have failed to fix the issue even after saying it would be fixed in 10 days.
Perhaps the worst super choice in Australia??
I received a statement today from ANZ super to discover that I had given them my hard earned money for a total return of, wait for it...... 0.6% - yes that is correct, 0.6% for a full 12 months! When I ring to query the poor performance, I am told it was my fault for selecting the plan. When I explained I had never spoken to a consultant in 10 years, I was told "we are not financial advisers". So it begs asking, what are ANZ doing in the superannuation business? We give our money to a business that basically abdicates itself of all responsibility, but happy to take the money............ My account will be closed and moved elsewhere forthwith.
Lack of humanity and service
My 33-year-old daughter who lived with me died unexpectedly last week with no apparent cause. She had three superannuation accounts - AMP, Mercer and ANZ. The first two were sympathetic, prompt and very helpful. It took minutes in both cases to get the paperwork underway. With ANZ...three attempts to get information on the paperwork...the last attempt taking more than an hour on the phone. I demanded to talk the the customer service manager because the customer service officer was so ill-informed and hopelessly out of his depth. The manager tri...ed to hide behind 'rules' but as I pointed out AMP and Mercer have the same rules - the explanation was pathetic and insulting. Lastly...ANZ really truly needs to get the letter sent out to dependents reviewed. Basically "Our condolences. Here is what we require of you." So what is wrong with the following? "We're sorry to hear about your loss. Please be assured we are here to help with any questions you may have. When you feel ready there are a few forms for you to fill in so we can get processes under way." It says the same thing but is so much more human. One star only because a rating is required. Be warned and consider what your relatives may have to face.
Questions & Answers
My super was automatically transferred from ing to anz super. What I find frustrating is I get all these emails from anz telling me how easy it is to check on.my super to see how it is performing on line .The problem is that I have been told i must bank with them to be able to access . Why should I open a new account or transfer my savings to anz .
Which super fund to go for i AM STUCK WITH anz?
That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.
How many days will it take for my super to be released from smart choice Super ANZ?
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