Pointless Online Access to your Account
I too had a One Path Corporate account which was transferred to the "award winning" ANZ Smart Choice Super account. After registering to access my super online I found that the only information about my fund was the name and it's total value. It does not tell me how many units I have nor the price - only the total value.
Customer service confirmed this info was not available online however I could call any time to get this information after spending 5 to 10 minutes in queue and undergoing an ID check. I have had a large number of managed fund...
ANZ personal information manipulation - Check your Super records.
I had a One Path Corporate account which was transferred to the "award winning" ANZ Smart Choice Super account. Details of my insurance cover came through, and through some sleight of hand, ANZ have deemed me to now be a smoker and a blue collar worker. Note that the One Path Corporate Super account was with a white collar firm and the type of work conducted was clear by the firm name. ANZ have issued their letter in a highly deceptive manner, leaving it up to the client to check their status. Those who do not check their status will find them...selves paying a lifestyle and work environment risk premium. A complaint has been filed, yet no one at ANZ has bothered to get up from their desks or pick up the phone to address the issue. I have lost trust in ANZ and am taking action to move my biggest investment - which is my super, to another provider. Clearly the ombudsman will be addressed first, as part of the process. Thanks for nothing ANZ..disgusting behaviour. The only "award" I would offer ANZ is for the shonkiest service in the Southern Hemisphere...!
Terribe Service and Performance
For some reason the ANZ bank transferred my superannuation to an ANZ Smart Choice Account as my previous account was closed. This is the worst performing Super Fund and my retirement savings have been rapidly declining over the last 6 months since I was forced to join. Terrible service from the bank too. I am desperate to leave this fund. Do not be fooled by low fees. The low performance is no compensation.
Extremely poor performance plays on your future income
I have had ANZ Smart choice super for the past 3 years, while yes their fees are low their performance at the same time has been absymal, beyond terrible.
Would you like to know my performance in the past 3 years ? It's 3.5% on average for a "high growth" fund!!! If i actually put the same money in a Fixed deposit in a bank i would've earned more!
I'm very upset with ANZ Smart choice, comparable super funds performed 3 to 5 times more than them. I've lost so much money in the past 3 years thanks to them, don't they realize they're playin...g with people's futures and lives by charging you all of these fees and then they provide you with very poor fund performance ? It's about time poor performing funds are penalized, admin/management fees should be linked to performance. I've complained to them and they told me that "the markets are bad", are you kidding me ? We had a huge bullmarket in the past 3 years (except the last few months) no excuse for 3.5% return! I'm now doing my research into moving to another fund.
Inefficient process to withdraw ANZ smartchoice super funds
I telephoned the ANZ bank and was informed that if I opened a bank account I would then be able to just have the funds in my super account transfered into that bank account and then a withdrawal of the super funds would be available to me.This was completely wrong information. i then went to Carindale ANZ and spoke to a customer service lady.She contacted ANZ super and I was informed the funds could not be accessed for between 5/7 days.Today I returned to ANZ Carindale to withdraw the funds but was then informed by ANZ Smartchoice super that it...will take a further 3/6 days before the funds can be withdrawn. It was not a large amount, under $6000. I was informed that no interest or compensation will be paid during the time that ANZ took to process this matter. As far as I am concerned I will never deal with ANZ smart super again.Their process procedures are unsatisfactory.
ANZ Smart Choice - a disgrace
Whilst not having a huge amount in "Smart Choice" I have on two occasions requested a withdrawal both of which have required a follow up on my part. System is lacking appropriate professionalism and action. I am an ANZ customer of over 50 years a former Manager of that organisation an I cannot believe the lack of attention to my request .Account is to be closed. Just when this happens I am not sure.
ANZ poor service yet again
I used to have my money in a OnePath Integra product (From when it was originally an ING product) and the service was OK (Acceptable) never really had any gripes
Now that I have moved to ANZ Smart Choice the service and timing of contributions is terrible
Good luck trying to call them
Yet again another example of the banks taking over a product and then slashing the staff that provide good service just so they can have a bigger profit
Thanks for showing me your poor service ANZ I will be moving my money elsewhere
Still waiting for my NOI to claim a tax deduction!
I sent in my form to claim a tax deduction on my super and I am STILL waiting for the NOI form. Apparently they are having technical issues (that have been going on since August). Sadly there are many more people in the same position. Technical issues??? Hmmmmmm
ANZ Smart Choice Super disrespects customers
I have two complaints about ANZ Smart Choice Super.
Firstly they advertise that you can see your investments and transactions online. To some extent that is true. However they do not show all the costs associated with a transactiion. If you move some of your money from one investment option to another investment option, the investment transaction fee is only shown in your annual statement not in your monthly online statement. I find this an outrageous disrespect to customers. I am sure many people think they are seeing the full transactions...cost per month in their online statement. Secondly they do not publish the buying and selling price of units. For example if you wanted to move money into International Shares, nowhere on the SmartChoice website is the daily buying price or selling price per unit for this product or in fact for any of the investment options. In addition apart from saying your money will be invested in International Shares there are no details about the shares they have in that portfolio nor their rational. Monthly online statements do not show all fees
Please stay away if you want peace of mind
I am with ANZ Smartchoice (Super annuation) fund. I joined the fund because of the advertisement saying I can view my superannuation account any time. But I have made a terrible decision choosing them. The fund does credited to the account a few days later than normal. It used to take 1 week for my previous fund but this one you have no idea when it will be in your account. Might take 1 week. 2 weeks. who knows? I am fed up contacting them with regard to this issue but no reply from their customer service yet. And yea, good luck trying to conta...ct them via phone!!! I would never recommend this product to anyone, it is so slow and inefficient. You can see it on ANZ internet website along with your other accounts (everything in one place) Very slow, customer service non-existent, basically they are cheating you by withholding your money from coming to your account on time.
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Questions & Answers
Which super fund to go for i AM STUCK WITH anz?
That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.
How many days will it take for my super to be released from smart choice Super ANZ?
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