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Lost my Super, refuse to contact me.
Last October I rolled over some of my old Super accounts to ANZ.
One old Super account went across – all good.
One of my main Aus Super accounts didn't and it appeared it was still active according to the internet account. Since this was performing I let it be and put it down to ANZ stuffing up.
My last Aus Super statement never arrived, so I checked my ANZ account, no Super in there either.
Short story: ANZ put my Super into the wrong account and after 2 months since I raised the flag, have failed to fix the issue even after saying it would be fixed in 10 days.
Perhaps the worst super choice in Australia??
I received a statement today from ANZ super to discover that I had given them my hard earned money for a total return of, wait for it...... 0.6% - yes that is correct, 0.6% for a full 12 months! When I ring to query the poor performance, I am told it was my fault for selecting the plan. When I explained I had never spoken to a consultant in 10 years, I was told "we are not financial advisers". So it begs asking, what are ANZ doing in the superannuation business? We give our money to a business that basically abdicates itself of all responsibility, but happy to take the money............ My account will be closed and moved elsewhere forthwith.
Lack of humanity and service
My 33-year-old daughter who lived with me died unexpectedly last week with no apparent cause. She had three superannuation accounts - AMP, Mercer and ANZ. The first two were sympathetic, prompt and very helpful. It took minutes in both cases to get the paperwork underway. With ANZ...three attempts to get information on the paperwork...the last attempt taking more than an hour on the phone. I demanded to talk the the customer service manager because the customer service officer was so ill-informed and hopelessly out of his depth. The manager tri...ed to hide behind 'rules' but as I pointed out AMP and Mercer have the same rules - the explanation was pathetic and insulting. Lastly...ANZ really truly needs to get the letter sent out to dependents reviewed. Basically "Our condolences. Here is what we require of you." So what is wrong with the following? "We're sorry to hear about your loss. Please be assured we are here to help with any questions you may have. When you feel ready there are a few forms for you to fill in so we can get processes under way." It says the same thing but is so much more human. One star only because a rating is required. Be warned and consider what your relatives may have to face.
Super rip off
After making a bad decision to leave my old super I joined ANZ Smart Choice and promptly lost $1600 in 5 days! I am now back with my old super and couldn't be happier as I have had growth already . Apart from a loss in such a short time the service and advice was amateurish and left me thinking they don't know what they are doing! Say no to this super fund! See my ANZ bank review for full story.
it is terrible
I joined ANZ in 2014 and it had minus interest in 2014 and 2015. I booked an appointment with their advisor as a free session consulting. When i went there to see the advisor he had left the branch without letting me know and cancelling the appointment. The second time he just asked me some questions and when i asked him to explain about them he said you have to pay $1700 and then i will explain details.
It was really disappointing and i changed my super.
Worse experience ever
I chose ANZ for convince well that was a mistake. It might have been convient but did not perform and when I asked about changing my investments got told I needed to pay between one and two thousand to talk to their financial advisors I do not need someone to tell me that a fund that had a minus interest rate could give me advise. So I bailed out and went to another fund which at least is showing signs of growing not decreasing like ANZ
I joined ANZ smart choice super about two years ago. When I joined I explained that I was self-employed and all my contributions would be member voluntary. I was paying into the fund on a weekly basis for eighteen months in which time each and every contribution was credited as Superannuation Guarantee and not member voluntary as it should be. During this time I have repeatedly called and emailed them to change it but no luck. Keep getting told that I need to get a statutory declaration for each and every contribution separately listed. Emailed...them a few weeks ago about the same issue, today I received an email that said I had to do the statutory declaration thing and also today received a letter regarding the same contributions saying I just had to put a cross in the relevant box and it is all sorted. Why has such simple matter as getting what type of contribution it is that I am making become such a difficult task for them to sort out? Stopped making any contributions six months ago, just so over it.
Terrible service - slow to NO responses - astoundingly high fees
I'm OUT !. Paying almost $7k a year in Death and Income Insurance and poor fund performance - why would anyone stay ?
When I call my primary fund (RUSSELL)...they are all over me with options, suggestions, improvements - all positive.
Pointless Online Access to your Account
I too had a One Path Corporate account which was transferred to the "award winning" ANZ Smart Choice Super account. After registering to access my super online I found that the only information about my fund was the name and it's total value. It does not tell me how many units I have nor the price - only the total value.
Customer service confirmed this info was not available online however I could call any time to get this information after spending 5 to 10 minutes in queue and undergoing an ID check. I have had a large number of managed fund...
ANZ personal information manipulation - Check your Super records.
I had a One Path Corporate account which was transferred to the "award winning" ANZ Smart Choice Super account. Details of my insurance cover came through, and through some sleight of hand, ANZ have deemed me to now be a smoker and a blue collar worker. Note that the One Path Corporate Super account was with a white collar firm and the type of work conducted was clear by the firm name. ANZ have issued their letter in a highly deceptive manner, leaving it up to the client to check their status. Those who do not check their status will find them...selves paying a lifestyle and work environment risk premium. A complaint has been filed, yet no one at ANZ has bothered to get up from their desks or pick up the phone to address the issue. I have lost trust in ANZ and am taking action to move my biggest investment - which is my super, to another provider. Clearly the ombudsman will be addressed first, as part of the process. Thanks for nothing ANZ..disgusting behaviour. The only "award" I would offer ANZ is for the shonkiest service in the Southern Hemisphere...!
Terribe Service and Performance
For some reason the ANZ bank transferred my superannuation to an ANZ Smart Choice Account as my previous account was closed. This is the worst performing Super Fund and my retirement savings have been rapidly declining over the last 6 months since I was forced to join. Terrible service from the bank too. I am desperate to leave this fund. Do not be fooled by low fees. The low performance is no compensation.
Extremely poor performance plays on your future income
I have had ANZ Smart choice super for the past 3 years, while yes their fees are low their performance at the same time has been absymal, beyond terrible.
Would you like to know my performance in the past 3 years ? It's 3.5% on average for a "high growth" fund!!! If i actually put the same money in a Fixed deposit in a bank i would've earned more!
I'm very upset with ANZ Smart choice, comparable super funds performed 3 to 5 times more than them. I've lost so much money in the past 3 years thanks to them, don't they realize they're playin...g with people's futures and lives by charging you all of these fees and then they provide you with very poor fund performance ? It's about time poor performing funds are penalized, admin/management fees should be linked to performance. I've complained to them and they told me that "the markets are bad", are you kidding me ? We had a huge bullmarket in the past 3 years (except the last few months) no excuse for 3.5% return! I'm now doing my research into moving to another fund.
Inefficient process to withdraw ANZ smartchoice super funds
I telephoned the ANZ bank and was informed that if I opened a bank account I would then be able to just have the funds in my super account transfered into that bank account and then a withdrawal of the super funds would be available to me.This was completely wrong information. i then went to Carindale ANZ and spoke to a customer service lady.She contacted ANZ super and I was informed the funds could not be accessed for between 5/7 days.Today I returned to ANZ Carindale to withdraw the funds but was then informed by ANZ Smartchoice super that it...will take a further 3/6 days before the funds can be withdrawn. It was not a large amount, under $6000. I was informed that no interest or compensation will be paid during the time that ANZ took to process this matter. As far as I am concerned I will never deal with ANZ smart super again.Their process procedures are unsatisfactory.
ANZ Smart Choice - a disgrace
Whilst not having a huge amount in "Smart Choice" I have on two occasions requested a withdrawal both of which have required a follow up on my part. System is lacking appropriate professionalism and action. I am an ANZ customer of over 50 years a former Manager of that organisation an I cannot believe the lack of attention to my request .Account is to be closed. Just when this happens I am not sure.
ANZ poor service yet again
I used to have my money in a OnePath Integra product (From when it was originally an ING product) and the service was OK (Acceptable) never really had any gripes
Now that I have moved to ANZ Smart Choice the service and timing of contributions is terrible
Good luck trying to call them
Yet again another example of the banks taking over a product and then slashing the staff that provide good service just so they can have a bigger profit
Thanks for showing me your poor service ANZ I will be moving my money elsewhere
Still waiting for my NOI to claim a tax deduction!
I sent in my form to claim a tax deduction on my super and I am STILL waiting for the NOI form. Apparently they are having technical issues (that have been going on since August). Sadly there are many more people in the same position. Technical issues??? Hmmmmmm
Questions & Answers
My super was automatically transferred from ing to anz super. What I find frustrating is I get all these emails from anz telling me how easy it is to check on.my super to see how it is performing on line .The problem is that I have been told i must bank with them to be able to access . Why should I open a new account or transfer my savings to anz .
Which super fund to go for i AM STUCK WITH anz?
That depends on what you want. It could be you want to run it yourself and need an SMSF fund, or you may want a fund without annual admin fees, or lots of life insurance, or nil life insurance, or a huge range of investment choices. I like my funds to send me updates regularly like my bank account does. Make a list of what you want and then go looking. Kenmore Financial provide professional financial advise if you need further help.
How many days will it take for my super to be released from smart choice Super ANZ?
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