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Terrible bank with terrible
This bank forces you to create additional accounts because they don't support direct deposit into offset account! Haven't had this issue with any other bank.
They don't have sms/email notifications for transactions! it's 2021! and ANZ are not part of the bank@post which all other major banks are. Clearly not a bank supporting Australians.
ANZ Insurance has increased by $1,800.00
ANZ No product or service should go up by $1.800.00 in one year . How can this be justified . ANZ are saying I'm a flood area. This property has never been close to flooding in over a 100 years
Just lost our daughter and subjected to to the worst customer experience ever at Helensvale, Goldcoast
Our daughter past away and we had to finalise her estate. My wife had gone in with all the documents required the previous day, and I had go in the next day to sign one document. The assistant firstly said she could not locate the documents, then after a delay admitted she lost them. She was rude to us from the start. She had my wife in tears and was totally condescending to us at all times.
She was chewing gum when she told me, I know how you feel...how rude to be told she knows how I feel, I asked her had she lost a daughter then? she would...
Preston Northland branch is Ageist.
Although the staff were polite, this is the worst banking set up and service I have EVER seen. Waited for 10 minutes at the front door, while 4 staff members milled around, told that there was only one teller, bc the other is at lunch (while many others milled around....). My elderly relative was told to use an ATM! What an ageist thing to say, not to mention lazy and RUDE. Absolutely Disgraceful. What happened to actual service? Preston has none! After more waiting, we were finally served at an absolutely ridiculous mini counter, that ...needs to be manned by 2 staff, because the cash machine is on the customer side and vulnerable. HOW ridiculous! What moron designed this? Why do 2 staff have to stand at the door, blocking customers from entering, with iPads in hand, chatting? Is this a night club or a bank? All this, after having to travel to this stupid branch bc the local branch was closed due to more cutbacks. ANZ, you are deliberately and mercilessly making cash banking impossible for elderly people in our community. Not all people can or want to use ATMs. Some people still want to be served, which is what their banking fees are paying for. You should be ashamed. You have lost this customer and hopefully more will follow.
Talking over customer, think they're above us all
One of the customer service from the dispute branch kept on talking over me, with attitude that they're above us all without even fully tuning in to our problems properly eventually, rather than them being useful, they're becoming obnoxious since they kept on talking over me all the time and when I tried to give her a constructive feedback on her performance she hung up on me. Absolutely unprofessional.
Potentially the worst bank in Australia
I called today to enquire about my account and went through the ID verification process. I was then transferred to a different department and was asked again to go through the ID process. I explained I had literally just done so only a minute prior. He said I wasn't fully verified, I asked how that was the case since I answered 5 questions and also set up a security code. He simply said "Have a good day, bye" and hung up on me.
Terrible customer service. Always on hold for hours, or the problem isn’t resolved, or both. Don’t set up an account with ANZ. Bad bad bad...
I have an ANZ share trading account that I use on my Laptop. I thought I would access this on my phone. Big mistake. I need my Customer Reference Number. No one at ANZ could help me, over an hour on the phone, Share trading area to online area, back to Share Trading area. they can't help me.
Go to a branch......
Easy if you don't live in the country like I do...... FFS!
The reviewer stated that an incentive was offered for this review
Credit Card Team is a Joke - Recommended to apply by ANZ Mortgage Broker but got rejected when Loan is with them
Would give them half a star if I could. Walked into a branch to try to talk about a credit card which my mortagage broker asked me to take out in our home loan with ANZ. The person felt like he could care less and stated he wont be here next week. It was at 3:45pm and I think he was ready to go home.
Called online and found out after waiting 3 weeks and a few call backs afterhours to state that I failed credit check and dont meet the requirement for the credit card. Yet, the mortgage broker from ANZ recommended me to get it and should be no issues.
What a joke, hit my credit rating just based on a recommendation by their own people.
Terribly disappointing with insurance service
Been with ANZ for a long time. You try and claim an insurance issue for a damaged bathroom and they wont respond. Have tried to send multiple emails and notes with no response.
The worst service of all the banks
I transferred 3 times on 13 April from my Hong Kong Bank to ANZ ( for once)and CBA( for twice). CBA's money has been received the same day while ANZ's money was "missing" from 13 April to 16 April. I could not wait and initiated the Application of Enquiry from my remit bank on 14 April as it was the money for my property settlement. Then ANZ replied on 15 April to my Hong Kong Bank as they need to check with the reference number which was only the contract number of my property!!! Okay, after providing all the information they need, they still ...did not transfer the money until after 1:00 pm on 16 April. And 16 April is the deadline of the settlement. In between these days, I called several times to complain about this issue as I am using CBA usually for fund transfer, never met this issue before. The ANZ replied to me that only the recipient could complain about this and I got their message that my issue would be solved in the next 10 business days!!! OMG, are we living in 21 century or living in a primitive society? Bank transfer could take 4 business days and even I paid over 40 dollars and started with Enquiry and replied everything they need. But even after that, they did not transfer my money yet. Nobody responds to me, the complaint department could recognise me but still could not help. I wrote to the Customer Advocate to complain about this issue, I also called Australian Financial Service Authority to complain about this (they told me I still have to contact ANZ to solve this as the whole process they start will be in 45 days). I am thinking what is wrong with them? I paid 280/day for the penalty interest and 1,120 in total for the worst bank service. And ANZ still charged me 15 dollars for this remittance. Ridiculous and bureaucratic! I will not use the ANZ service anymore. If you don't believe me, you can go to any ANZ branch to ask for the time for a direct bank transfer in Australia that how long it will be? The answer is 3 to 5 business days. And if you go to CBA, they will tell you if before mid-day, it will be in the afternoon. That is the difference. Bye ANZ, it is a shame.
Poor costumer service and very unorganised.
Unprofessional and unorganised.
Booked an appointment 9:00am and hold my other clients so I can come in on the right time. came in and saying they still closed and won’t be open till 9:30am. So better of telling me next time to come in 9:30 instead of 9am. Wasted my time. Waited for an email and never got anything back.
Wont recommend poor service and very unprofessional.
Absolute worst bank ever!
Only gave it 1 star because It had to be selected.! Not worth half a star.
Been with the this so called bank for 3 long draining years.
Every time trying to get into contact I’ve either been hung up on or been waiting for 2.5 hrs just to get through only to then be hung up on again.
If there’s a bank that you would love to waste your time with as well as get charged extra fees for no apparent reason and maybe even ruin your day every single day with anxiety and depression due to the fact you can not even get into contact with, then believe me people, this is the bank to definitely choose for all your problems to become extra stressful.
Don’t be fooled!
Worst experience ever
I opened some accounts with anz but after a day or two they closed down my savings accounts and also blocked my everyday account I won't be using this bank
Expensive, inflexible, and a low-tech online experience
Continually charged to hold an account with ANZ bank because I didnt perform enough transactions. Phone wait time was 20 minutes, followed by another 20 for tech support to fix a broken app. Internet banking experience is overly simple with no options to set up alerts, advanced filters on account transactions, and other things that other banks have.
Questions & Answers
Have been trying for a week to get assistance with internet banking. Apparently one of the biggest four banks cannot access online banking. Everyone I call I get the same line ‘we cannot assist you at this time try in a few hours’ What every day for a week! Time to look at another bank!
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