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When you call, it takes an hour to get someone on the phone. They are very rude and don't seem to know what they're talking about. They also do not look after their customers' interests. They only look after themselves. Worst bank to deal with! We've been with them for over 30 years but that doesn't mean anything to them. They're greedy!
After being with Commbank for years, when I chose to take a regular home loan with ANZ, I was given to this day what I would call the worst type of bank account named anz one offset account. Every transaction seems to nag you by taking ages to complete with no OSKO. Even anz to anz transfer is taking over a day. There is no notifications whatsoever either. The app is a decade behind CBA's. Clearly a very painful day to day experience. Don't understand what business strategy they have devised wherein customer suffers and wants to get out desperately. This bank is my nightmare and last institute I'd ever like to deal with. What a disgrace!
A decade behind in terms of Tech
I was with ANZ since 2012.
Always found to resolve small issues extremely difficult, like Balance of the confirmation letter, replacement online statement etc.
In other banks like CBA, these features are standard in the app.
Over here, we need to call for small things, hold for one hour and then they process the request which will be completed after 3 business days.
After 3 days when you receive the email it's password protected and 60% of the time their provided password not working, so again you have to call them to fix it.
I already cancel my BLACK credit card with them, and also cancelling all other accounts with this useless bank.
ATM failure. Lost my card issued in a foreign country.
I started money withdrawal in the ATM. The credit card was issued in a foreign country. The ATM switched off and didn't return my card. The bank support said they can't return my card, I need to order a new one in the foreign country.
Worst customer experience
This bank doesn't provide a good customer service experience. They give you a few numbers to call. When you call them, they said their offices are close. I get that, but I am sure there is someone who assist with your inquiries. But NO. Their motto is to shut down on PH. So when your money is stolen from the bank, you have to wait for their offices to open before you can report. I don't know why this bank adopt this type of policy.
Filipino call centre useless!!!
Anz has been getting worse for me over the years with less branches in remote areas.
But worst of all is these filipino call centers. they don't give a stuff they never have a resolution, waste time due to due to poor english. Become spiteful if the conversation dosent go their way buy putting you on hold for long periods of time, or ending the call completely. Also noticed they like they will out right refuse to put you through to the telephone survey if they think they will get a negative review. The last guy i ask to be put through just acted like he couldn't hear me after a while and hung up.
ANZ are make billions of us why do they feel the need to treat our queries like a joke by sending us to these 100% USELESS call centers
Zero star rating
No more phone numbers to be able to call your local branch.
No more telephone banking services.
Calling the general number = talking to the robot and going in circles
Long waiting times to get to the agent and no assistance can be provided anyway.
Lots of local branches have been closed so unless you have an Internet banking (which I refused to have), you cannot accomplish anything.
No information above all the abovementioned changes was provided to customers in advance.
Closed the ANZ branch and atm
I have been a loyal customer of the ANZ for over 3 decades they have now closed the nearest ANZ bank that had a smart ATM now the closest place I can deposit my nightly cash takings is a 30-minute drive. This money-grabbing disloyal bank have said "screw the loyal customers our profit is more important" I will not be driving 30 minutes to another branch I will be closing my accounts and finding another local bank.
Terrible waiting time
been a ANZ customer for over 10 years. It was a good ban and now gone downhill. Call waiting time can go up to half an hour or even more.
Terrible impersonal service
Was called for missing loan repayment, all loans were payed $$$ in advance. When I asked if they had looked at accounts the person I was speaking to replied ‘no’. You would think before contacting customers about missing repayments you would do your homework first.
We are now refinancing with Bendigo bank.
Dont bother calling them
Their phone service is a big joke.. they can't help me with my credit card assessment as they were 'Offshore'.. that's after queuing for 15mins... what a waste of time!!!
Avoid at all costs, customer service beyond useless
As a person with over a decade's experience in customer service, I have never experienced such across the board incompetence and structural inefficiency in a service company as I have with ANZ. The number of issues I've had applying for an account as a new customer is completely incomprehensible.
I applied for a credit card as a new customer, met all of the requirements and submitted all of the requested documents. Their credit assessment team tried calling me multiple times over a few days but their phone system dropped out within 10 seconds...every time. You can't actually call them back, but instead have to reply to their email giving them a time window to call you back the next day. This never worked because their phones consistently dropped out for outbound calls. I finally spoke to someone days after initial contact, and he wanted an additional payslip sent despite that I had sent the full 3 months worth that was requested. I told him I was unable to do this as I can only get my payslips from an internal work system that I don't have access to at home and asked to escalate my call to a team leader. He promised someone would call within 2 hours. I finally received a call at 4pm the next day, after contacting their regular customer support team and having to escalate that call to a team leader who regretfully informed me there was no way to transfer me to the credit assessment team, however she put in another request for them to contact me. The team leader from the credit assessment called from a phone that sounded like it was buried halfway under the ocean and I had to ask her to repeat each of her questions 3-4 times before I could understand what she was asking me. After some time she assured me they'd have a resolution by the end of that business day.
Credit card application issues.
They have problem in their systems. And very hard to communicate with customers support by phone. I have applied two times credit card, they refused it without any reason. They suppose to contact with me. Worst customer service.
Worst. Customer. Service. Ever.
Worst customer service I've ever received from any organisation.
After bringing all of my finance business across to ANZ and spending a huge amount of time setting everything up I've found that the account that was not meant to have a monthly fee charged has in fact had fees charged.
I've spoken to the Phone Banking team only to be told that they can't help and I need to go into a branch to resolve.
I've been into a branch, filled out their paperwork, and confirmed what needed to happen. Everything lodged and it worked...for two months onl...y. On the third month the fees have returned. Once again, call Phone Banking who commit to getting this fixed. Get transferred to another team and no warm handover done so I have to explain it all again. [Name Removed] first and now [Name Removed] who is a cocky new starter who couldn't give a hoot.
ANZ gives no assistance if you have less than $250k
I have banked with ANZ for over 15 years. I am a disability pensioner that needed information when I received an inheritance.
After calling ANZ and then completing an on line questionnaire, I cannot get advice because its less than $250,000 !
I cannot get information how to best invest in ANZ???
I will now close my accounts and find a proper bank who can assist all customers.
Questions & Answers
Have been trying for a week to get assistance with internet banking. Apparently one of the biggest four banks cannot access online banking. Everyone I call I get the same line ‘we cannot assist you at this time try in a few hours’ What every day for a week! Time to look at another bank!
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