Reviewer Photos & Videos
Dont bother calling them
Their phone service is a big joke.. they can't help me with my credit card assessment as they were 'Offshore'.. that's after queuing for 15mins... what a waste of time!!!
Avoid at all costs, customer service beyond useless
As a person with over a decade's experience in customer service, I have never experienced such across the board incompetence and structural inefficiency in a service company as I have with ANZ. The number of issues I've had applying for an account as a new customer is completely incomprehensible.
I applied for a credit card as a new customer, met all of the requirements and submitted all of the requested documents. Their credit assessment team tried calling me multiple times over a few days but their phone system dropped out within 10 seconds...every time. You can't actually call them back, but instead have to reply to their email giving them a time window to call you back the next day. This never worked because their phones consistently dropped out for outbound calls. I finally spoke to someone days after initial contact, and he wanted an additional payslip sent despite that I had sent the full 3 months worth that was requested. I told him I was unable to do this as I can only get my payslips from an internal work system that I don't have access to at home and asked to escalate my call to a team leader. He promised someone would call within 2 hours. I finally received a call at 4pm the next day, after contacting their regular customer support team and having to escalate that call to a team leader who regretfully informed me there was no way to transfer me to the credit assessment team, however she put in another request for them to contact me. The team leader from the credit assessment called from a phone that sounded like it was buried halfway under the ocean and I had to ask her to repeat each of her questions 3-4 times before I could understand what she was asking me. After some time she assured me they'd have a resolution by the end of that business day.
Credit card application issues.
They have problem in their systems. And very hard to communicate with customers support by phone. I have applied two times credit card, they refused it without any reason. They suppose to contact with me. Worst customer service.
Worst. Customer. Service. Ever.
Worst customer service I've ever received from any organisation.
After bringing all of my finance business across to ANZ and spending a huge amount of time setting everything up I've found that the account that was not meant to have a monthly fee charged has in fact had fees charged.
I've spoken to the Phone Banking team only to be told that they can't help and I need to go into a branch to resolve.
I've been into a branch, filled out their paperwork, and confirmed what needed to happen. Everything lodged and it worked...for two months onl...y. On the third month the fees have returned. Once again, call Phone Banking who commit to getting this fixed. Get transferred to another team and no warm handover done so I have to explain it all again. [Name Removed] first and now [Name Removed] who is a cocky new starter who couldn't give a hoot.
ANZ gives no assistance if you have less than $250k
I have banked with ANZ for over 15 years. I am a disability pensioner that needed information when I received an inheritance.
After calling ANZ and then completing an on line questionnaire, I cannot get advice because its less than $250,000 !
I cannot get information how to best invest in ANZ???
I will now close my accounts and find a proper bank who can assist all customers.
Do not ever even bother
They had no problem charging me $72 in fees in a month for having negative $2 balance but I have been waiting 8 months for my money back on a scam and I feel like im talking to a bunch of robots and they don't get anything done unless it involves money for them! DO NOT USE
Shitest and useless bank
Shitest customer service almost one year and whenever I need to deal with bank i end up doing formal complaint. Every time. They don't deserve minus star either. Stupid bank. One of the shitest bank i have seen. In person phone internet. If there is any word which is more than terrible I will say it to bank. Think million time opening account with this bank. If there is minus star i will not even give - star to this bank. They don't deserve minus star either. They try to make decision on our behalf. Funny thing is i called n told them i forgot security question and need to reset but still they are asking same question.
Security issue with ANZ online banking
There were some security issue with my ANZ online banking or my mobile carrier Vodafone, i logged on my ANZ online account (credit card) on 8 March, 2021 around 15:00 - 16:00 and changed the log on password , but I did not get a " confirmation message of change of password" SMS from ANZ ........not until twenty something hours later.....that was the next day - 9 March, 2021, the mid day at 12:11, and asked me call 13 33 50 if i did not make this change, what good does this message do now ? I remembered that i changed my detail, my email, my p...assword on 3 February 2021, three separate confirmation SMS were sent to me within 10 seconds as soon as i completed changes online, may be it was a technical isssue on my mobile carrier "Vodafone", or both companies ANZ and Vodafone have different issuess. I did not want to post this, but I found this issue was quite serious, because this happened in the business hours, and considering the public interest - everyone now are doing a lot of online transcations either at home or at work.
Applied for a product and haven’t heard back
I applied for an online product and was told I’d receive the decision within 2 days, 10 days later and numerous chasing attempts I have received no information. ANZ is an absolute disgrace, bank with nab at lest they have respect for people
Branch Service was excellent when closing account
I recently moved my loan from ANZ to Westpac. Better rate as ANZ would not reduce rate until after I signed up with Westpac. Went to close all my savings and CC accounts with ANZ and was impressed by the St. Georges Terrace Branch service. Helped me find best way to transfer my offset balance to Westpac and even rang me up to inform me that my Breakfree package had been cancelled as requested. Thought as a customer leaving ANZ, I would get 'lesser' service but service was impressive. Too bad I had to go through all the work to change banks. If only ANZ offered me a better rate when I asked them instead of belatedly using retention team to keep me as a customer.
Closing down of Branches
Very sad how ANZ has closed down many of their local branches .
Not all customers can do their banking online.
What about the poor elderly???
I am appaulled, this is all about cost cutting.
We should be creating jobs ,not taking them away.
Very sad and not happy.
$466 to get my title deeds
$466 to get my title deeds into my lawyers safe, absolutely a bloody ripoff. ANZ you should be bloody ashamed of yourselves. I will never bank with you ever again.
Seriously unprofessional bank
Stay away unless you want to jump into a financial roller coaster with ANZ.
They offer extremely low protection to the consumer.
Call centres presumably located overseas can't do much to help you.
Three branches closed in our area and only one branch with one ATM left to service thousand's of people.
Went there today and the tellers all closed and the ATM was mal functioning and long line of people. Asked why the tellers were closed and the staff rep said he "didn't know why" Even the staff are in the dark.
Time to change banks and would not recommend to others! :(
Utterly disappointing customer service - home loan refinance
Please see attached email snippet - it's the worst email I've ever received from a professional organisation. I applied for additional funding for my home loan and I've maintained my professionalism. I'm not complaining about my delay (which is another story in itself) but this is the response I've received from their home loan "specialist" after inquiring four time throughout the week about the progress. The response was overdue by 5 days after their "promised" date.
Surely no one can be that busy to miss a name when addressing an email!
I can't wait to leave this bank!
Questions & Answers
Have been trying for a week to get assistance with internet banking. Apparently one of the biggest four banks cannot access online banking. Everyone I call I get the same line ‘we cannot assist you at this time try in a few hours’ What every day for a week! Time to look at another bank!
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.