Expensive, inflexible, and a low-tech online experience
Continually charged to hold an account with ANZ bank because I didnt perform enough transactions. Phone wait time was 20 minutes, followed by another 20 for tech support to fix a broken app. Internet banking experience is overly simple with no options to set up alerts, advanced filters on account transactions, and other things that other banks have.
Security issue with ANZ online banking
There were some security issue with my ANZ online banking or my mobile carrier Vodafone, i logged on my ANZ online account (credit card) on 8 March, 2021 around 15:00 - 16:00 and changed the log on password , but I did not get a " confirmation message of change of password" SMS from ANZ ........not until twenty something hours later.....that was the next day - 9 March, 2021, the mid day at 12:11, and asked me call 13 33 50 if i did not make this change, what good does this message do now ? I remembered that i changed my detail, my email, my p...assword on 3 February 2021, three separate confirmation SMS were sent to me within 10 seconds as soon as i completed changes online, may be it was a technical isssue on my mobile carrier "Vodafone", or both companies ANZ and Vodafone have different issuess. I did not want to post this, but I found this issue was quite serious, because this happened in the business hours, and considering the public interest - everyone now are doing a lot of online transcations either at home or at work.
Wasting my time at ANZ Armadale Branch
I come early this morning before 9.30 am for help on my bank account problem. I waited outside for about 15 minutes until the door open. I was greeted by a young lady CS staff and asked of my problem. After I explain the problem she suggested me to sort out my own problem via internet banking. I asked her if she could help sort it out with her PC, she said I should do it myself. To be able to help me
there must be an appointment made before. So I came from home expecting to be helped just to be sent home helping myself. I have wasted 1 hour of my time to go to the bank without any solution. Please train your young CS staff not to so that to walk-in customer.
Years of Decline
I have been with the ANZ Bank for 53 years. My Grandfather was a manager as was my uncle and my father worked as a mail clerk for 25 years. I am currently a shareholder.
My dealings as a customer have been negative the past few years. Impatient branch staff at ever decreasing branches and when using online services the result is quite dismal. I recently sent an email to headquarters advising that I was not happy with their WOKE attitude and told them that they should concentrate on core business rather than sticking their noses in where banks...
I opened a home loan with ANZ this year. This was a lengthy process with a lot of confusion and mixed messages from different employees and it was impossible to get any accurate information from ANZ. Once approved and documents signed and returned there was no further contact and I had to call several times just to find out my account details and internet banking login to commence paying repayments.
I have subsequently opened an access advantage account with ANZ which was another frustrating process. The first attempt I made online which was O...K but at the final stage I was asked to go into the local branch to verify my ID, despite having been in there the week prior to verify my ID for my home loan. This was done but the account was set up under the wrong customer number. This meant I had to go into the bank and close the account and open another. Anyway it is a couple of months down the track and I still don't have an Access account and card. In all their customer service is OK and people are polite, but for some reason they seem completely unable to provide correct information and it is an extremely frustrating process to complete even simple tasks with them.
I've had enough!!!!
Been a customer for nearly 20 yrs. No complaints about loans and such but personal service is as bad as it gets now. waiting 7-10 to deposit due to not using ATM. I will be changing next year.
Annoyingly convoluted registration
This bank needs to streamline their online services. It is extremely confusing working out which numbers are needed where. It is possible to be secure while also keeping things straightforward. I've been given a ton of different passcodes, successfully logged onto the app, and am now locked out of online banking using the exact correct details I've just been given. Stupid.
Why not save Australian jobs by moving from Singapore
ANZ Singapore employees 200+ Technology staff who support payment, transaction banking and markets business (all global business)
ANZ pay those staff 30-40% premium (including SGD/AUD conversion) over Melb staff
Most of the staff are mediocre. To put facts straight, an female long time employee who was a Personal Assistance to a GM is now heading technology. She has not technology background or knowhow.
Another female employee who was recruited from toxic RBS culture is not heading the markets technology team.
Another sr manager in technology w...
new appointment procedure for customer service is bad!
I have been customer of anz 20yr+ and until recently has been ok. The new appointment procedure to obtain customer service in any branch in perth is unworkable, annoying and cause significant inconvenience to customers. Long term premium customers should be offered personal banker service. I could not get in to make aus$200,000 term deposit in anz so took out the funds to deposit it with nab.
The reviewer stated that an incentive was offered for this review
ANZ not passing on full rate cut
Very disappointed this bank has not passed on the full rate cut by RBA. They are not doing the right thing by their loyal customers. Will be looking to re-mortgage now so one more customer they will lose. Would not recommend them to family and friends.
No longer work with Australia Post
Well i have been with ANZ for years but its time to leave as i can no longer bank with them via Australia Post here in the country, a service i relied upon. ANZ made some 6.7 billion profit and wont pay 20m to Australia Post unlike CBA and others leaving me up the creek without a paddle! BYE ANZ i am switching banks where they care more about their country folks!
Exorbitant fees for international transactions
I have been with the ANZ for over 15 years. I've found their branch service to be good, sometimes excellent. Until I found out about their fees for international transactions and transfers I had no problem with them.
I now find that they charge a 3% fee on all international transactions, including book royalties sent to me from the UK and the US. (I have confirmed this with a phone call to the bank today.)
This is a higher rate than the interest available on any ANZ saving account. Yes, I understand that there is some bureaucratic hassle in coping with foreign exchange rates, but why not a flat fee? If a foreigner were to send an ANZ customer $1,000,000 the ANZ would help themselves to $30,000. Money for jam, and unconscionable.
Long customer service wait time
Waiting for over 15 minutes on the phone to talk to someone at 9am for a BANK who is using my money to make themselves money is completely unacceptable!! Hire some more people to answer the damn phones! There is no other way to contact ANZ. Every time you have a problem, you have to call in, no chat, no email, nothing, so obviously there is going to be a huge wait. The customer service people are good once you get them on the phone, but they just need more of them!
New App New Phone I don't think so
This latest move, NOT HAPPY JAN. I take great measures to keep my info safe. Go Money was perfect not need to write down 9 digit numbers. Now you tell me my phone isn't compatible. How many customers are leaving behind with this incompatibility ANZ. Well refinancing coming up maybe I need to say goodbye. In branch customer without comparision perhaps you need to take a lesson from the people at the coal face
Why do you inconvenience your customers ANZ?
I have only ever banked with ANZ. I have used ANZ go Money for many years now and it worked beautifully and made banking a pleasure. The new App is not compatible with my phone and I will not buy a new phone just to use the App. Further, you have closed your branch nearest to me - mainly because people bank electronically these days.... ANZ I have 3 mortgages with you, I have large investments with you and I have insurances through you.
I also have other options which are becoming increasingly attractive when simple things become difficult to do.
Questions & Answers
Have been trying for a week to get assistance with internet banking. Apparently one of the biggest four banks cannot access online banking. Everyone I call I get the same line ‘we cannot assist you at this time try in a few hours’ What every day for a week! Time to look at another bank!
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