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APIA Car Insurance

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Reviews

  • Value for Money
    4.8 (12)
  • Customer Service
    4.9 (11)
  • Timeliness
    5.0 (5)
  • Job Satisfaction
    5.0 (3)
  • Transparency
    4.8 (10)
  • Claim Resolution Time
    • <1 week (4)
    • 1-2 weeks (2)
    • 3+ months (1)
  • Claim ApprovedYes (8) · No (0)
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GFW

GFWGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 2 likes

Customer Service Excellent

published

Discussed comprehensive car insurance renewal this morning. Achieved a very good renewal quote. Excellent Lady customer service person. I have been an Apia customer for many years and will remain so.

Incentivised ReviewNo
Insurance TypeComprehensive
Denis Brady

Denis BradyGippsland, VIC

Quick and easy to set up

published

I found the whole process of taking out the policy to be hassle free.The policy was set up within a few minutes and is good value for money.I would recommend Apia to others.

Value for Money
Customer Service
Keith

KeithGreater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

Best service ever

published

Our car was subject to a no fault carpark collision. We submitted the claim on line and received an immediate assessment date and booking. The whole process was seamless and ultra quick through Capital Smart. Well done Apia, this is how business should be done.
Our newly repaired vehicle was even delivered back to our home free of charge !

Value for Money
Timeliness
Car Insurance

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Nina

NinaGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

VERY IMPRESSED

published

Having to deal with APIA on behalf of my elderly parents over the past few years, I have had such fantastic customer service with every staff member that I have dealt with. They were friendly, easy to deal with and compassionate.

Value for Money
Customer Service
swamprat96

swamprat96

  • 48 reviews
  • 21 likes

Good price way cheaper with a reasonable excess

published

Very simple to set up, great price and good extras. It's the second vehicle I've switched to APIA. Will be interesting to see the renewal next year and hope it stays a similar price

Incentivised ReviewNo
Insurance TypeComprehensive
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We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

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Robert Rath

Robert RathSydney

  • 4 reviews
  • 1 like

APIA were easy to deal with, delivered what they promised. I am very impressed

published

I am a relatively new APIA customer and found their prices competitive, the service very good, no fuss and good followup.
I plan to convert all my insurance to them over time.

Value for Money
Customer Service
die Gallis

die GallisTasmania

Would definitely recommend APIA car insurance

published

We lodged an online claim on Sunday afternoon, APIA rang back on Monday and the car got picked up by a tow truck within an hour or so. As we live in country Tas this is quite remarkable. Car was taken to be assessed. Since it was written-off we had pay-out in our bank account by Friday of the same week. Super quick and friendly.

Value for Money
Customer Service
Gary

GarySydney Surrounds, NSW

Reasonably priced comprehensive car insurance

published

Called the Apia help line to renew my car insurance. Was attended to and assisted quickly. Renewed my policy without fuss. Recommended insuring through Apia if you're over 55 for seniors discount

Value for Money
Customer Service
techknow

techknowSouth East Queensland, QLD

  • 11 reviews
  • 8 likes

Thank you again APIA, lifesavers and tremendous to deal with.

published
Value for Money
Customer Service
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Sal

SalSydney Surrounds, NSW

Excellent service and value

published

Great value saving alot of money now. Excellent service from your staff member . He was able to answer all my questions. First time I have been super excited about my age. Finally i am old enough to use Apia

Value for Money
Customer Service
rudy

rudyGreater Melbourne (Outer), VIC

  • 3 reviews

Terrific service !

published

Within days of lodging an on-line claim we were contacted by Apia and literally wheels were set into motion to repair the damage as soon as possible. Booked into the repairers a couple of days later. Dropped of the car, Apia organised Uber to the nearest Hertz rental to keep us mobile. Three days later and despite an overlapping weekend, I was called to say the car was ready. Once again Uber was waiting at Hertz to take us to the repairers, who offer a Life-time guarantee on the repair! The whole process was seamlessly with minimum of fuss. The car looked was perfect. Top rating for this service, which we think was value for money.

Value for Money
Customer Service
Jenny T

Jenny TSydney, NSW

  • 5 reviews
  • 1 like

Excellent claims experience

published

I recently had to claim on our car insurance with APIA - was a minor accident but still worrying as we were concerned about getting things sorted, car in for repairs etc. We needn't have worried. From the time we submitted claim over the phone it was all handled efficiently by very helpful staff. The repair was done by a very good company (Capital Smart @ Seven Hills) & all went well. I am very happy with APIA & can recommend them for great claims action. Their premiums are very competitive but it really is more important that your insurer is prompt & reliable when you have to make a claim.

Value for Money
Customer Service
Steve S.

Steve S.Launceston, TAS

Cannot fault the service - exemplary!

published
Value for Money
Customer Service
Socrates

SocratesMetropolitan Adelaide, SA

  • 2 reviews

I had very good service with my car insurance claim.

published

I had to lodge a claim and it was in my opinion an easy and quite straight forward process, it was only minor damage to be repaired on our car but it was all done in 4 working days, I'm very impressed.
I have been with APIA for over 20 years and I will continue to stay with them because I'm a loyal customer and I have no reason to change insurance companies, thankyou to the staff at APIA.

Value for Money
Customer Service
BruserSnr

BruserSnrPerth, WA

  • 17 reviews
  • 24 likes

I wouldn't insure anywhere else.

published
Insurance claim madeYes
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Questions & Answers

Christine W.

Christine W.asked

Car Insurance - Comprehensive

I have lodged a claim with APIA, for damage to my car by a third party. But I was told by APIA that I have to pay the excess upfront, and I'll get it refunded "IF things work out with the third party"! I am having anxiety over the idea that I might get stuck with the $825 excess bill! This seems so wrong, when I'm the victim!

2 answers
New Customer
New Customer

Check your product disclosure statement. Good luck! I forwarded my bank statement to them 4 days ago showing I was charged twice for my CTP renewal. Still NO communication. Apia needs to be held to account!

Christine W.
Christine W.

Thanks. I will do that. Good luck with yours.

paul merrett

paul merrettasked

Car Insurance

my car has been scratched on boot. if i make a claim do the premiums rise

No answers
David

Davidasked

Car Insurance - Comprehensive

Hi want now about my car insura

No answers
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Get an answer from our members and APIA representatives

APIA Car Insurance

Details

Compare all 3 APIA Car Insurance
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Funeral, Health, Home and Contents and TravelFuneral, Health, Home and Contents and TravelFuneral, Health, Home and Contents and Travel
Coverage TypeComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAAIAAIAAI
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraNot OfferedNot Offered
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerAllowedAllowedAllowed
After Accident Care
Hire Car after an Incident

Optional extra, up to $90 per day for unlimited days

Not Included

Not Included

Emergency Transport & AccommodationIncluded up to $500Included up to $500Included up to $500 for Fire & Theft only
Towing Costs IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included up to 21 days

Not Included

Included up to 21 days

Essential / Emergency RepairsIncluded up to $500Not IncludedIncluded up to $500 for Fire & Theft only
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included up to 21 days

Not Included

Included up to 21 days

Lock and Key ReplacementIncluded up to $1,000Not IncludedIncluded up to $1,000
Transit Cover Not IncludedNot IncludedNot Included
Trailer & Caravan CoverIncluded up to $2,000Not IncludedNot Included
Child Safety Seats and PramsIncluded as part of Personal Property cover, up to $1,000Not IncludedIncluded as part of Personal Property cover, for Fire & Theft only
New-for-old Car Replacement

Earlier than 10 years old

Not Included

Not Included

Personal Property CoverIncluded up to a total of $1,000 (combined with Child Seats / Prams)Not IncludedIncluded up to a total of $1,000 for Fire & Theft only
Uninsured Motorist Benefit Not ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot Included
FireIncludedNot IncludedIncluded
CollisionIncludedNot IncludedNot Included
Natural EventsIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedNot IncludedIncluded
Compare all 3 APIA Car Insurance
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