Ordered in November 2020, paid in full, and still waiting for our product. One mistake after the next.
This has been the most disappointing experience for us. We order 6 shutters in November 2020, and so far we have 4 installed. None of those actually work properly (can't open them because the frame is the wrong size). The remaining 2 - we still have no idea when they are to be installed. Last indication was the last week in June or first week of July. Every time I ring to find out the status, staff have left, new staff started and I have to explain our situation again from the beginning. At this stage I just want my money back so I can go to someone else.
Still waiting after 6 months.
I contracted with Apollo Blinds Sydney office in Nov 2020 to install 2 blinds. After much chasing, the blinds were finally installed in March 2021 Power was provided adjacent to the blinds, but they could not be connected because the installer did not have the plugs to connect. After he left, the blinds were connected but did not work. One blind unrolled completely over the roof and when retracted wound itself over the roller until the guide wire came off. The other blind did not work at all. When the installer was contacted, he said to contact the office instead for a service call. I sent an email to the Service Manger but have not received a call back from anyone. Seems like legal action is the only recourse.
Very UNSATISFACTORY Service and Terrible Communications
Please tell me would you be happy with this? :
We received a quote for 4 x Enduragard Roller Shutters on 16/09/20.
Our order was placed in September with 50% deposit paid to Apollo on the 24/09/20.
The technicians had to visit twice to take the same measurements!
Then we were asked to make the full payment (which is contrary to the Contract Requirements as blinds were not ready for installation)
Full Payment was made on 13/11/20.
We were advised Installation would happen on 14/12/20 - NOTHING HAPPEND as the installed did not bring the right eq...
Poor Management Loss Of Product To Be Installed
After waiting two months from placing an order for a couple of blinds to the manufacture and delivery of the blinds, the day finally arrive where the blinds would be installed, or so I thought!
After taking some time off work and waiting several hour past the appointed time for the installation of the blinds I phoned Apollo Brisbane Office to find out when the installer would be arriving to install the blinds. The office staff informed me that they had not booked in the installation of the blinds as previously arranged. I had to re-book the...installation of the blinds for the following week ( More Time off work). During the week Apollo Blinds informed me that the external blind had also arrived and would be installed at the same time. An hour before the blinds were to be installed the Brisbane Office phoned and asked if the internal blinds had been delivered as they could not locate them in the warehouse. I informed them that they had not been delivered. The installer arrived several hours late with no contact saying that he would be late. When he finally arrived he informed me that Apollo had to reorder the internal blind and this would take several weeks.
Ordered 5 blinds from Apollo in which my design was very specific. The installation seemed fluid but once installed nothing looked like I ordered and wanted. No managers were accountable, everyone runs away from the true core of the problem. Out of the 5 blinds 3 were installed Despite the design stuff up. The other 2 is on route from Melbourne since mid November. Numerous calls later to Apollo, I find out today that the fabric chosen was out of stock hence why it was delayed but they happily took the full amount for the payment since t...he 15th of November. Apparently they will be delivered next Tuesday but I have my reservation. In fact the same design fault is likely to be in place so it will be re made, re built whatever term they will use to avoid giving me a refund. They are a disgrace and the lack of communication to obtain the truth is astonishing. I will never use their business nor recommend It. I had to send an email today to the top manager to find out the truth and a resolution to my issue. The next step will be taken further if am not satisfied with their response.
Appalling customer service.
Blinds were ordered on 4th August and it’s now 7th September. Initial hold up due to delivery of dirty fabric, however there was NO communication from them. I only found out the day before installation when I rang to confirm. They then called last week to arrange installation for today and the installer turned up with only half the order. They knew this morning that only half the blinds had arrived but again NO communication. The excuse this time...it’s a Monday and we’re busy. Too busy selling, not enough doing! Do yourself a favour and buy your blinds elsewhere. No discount, no compensation for the double stuff ups. I really hope head office reads this review.
WORSE CUSTOMER SERVICE ..... inferior product, don't waste your time or money
In Sept 2019, I engaged Apollo to provide a quote on 5 timber look blinds to match my existing blinds, same size slat and pelmet as my existing but different colour. On 21 Dec the blinds were to be installed, however I noticed that when the first blind was installed the pelmet across the top was double the size of my original ones, looked ridiculous and were not the correct ones. When I mentioned it to the installer I was simply told that they are "standard". My reply is that this is not what I ordered.
On 28 Dec, I visited the showroom and ...
Do not purchase anything from here!!!
We received the worst customer service I have ever had from a company through Apollo blinds at Newcastle/Belmont. The wrong shutter colour was ordered when we placed the order back in October 2019 and after blaming my husband the rep then admitted it was their fault and re-ordered the shutters. We were offered "paper blinds" to get us through the summer months. We have only just had them installed after 6 months of following up- being told dates for install that didn't eventuate, waiting on contact from the manager and then escalating to the NS...W franchise manager who spoke to us once and agreed how bad the service was that they didn't even offer to install the wrong coloured blinds to get us through the summer and then didn't bother to follow up again after saying he would meet with the franchise owner. We were expected to pay full price with not even an offer of a small discount for the inconvenience and poor service we'd received. There are many other companies around, please do yourself a favour and pick another I wouldn't wish our experience on anyone!
Worst company I have ever dealt with!
I purchased an exterior blind from Apollo Newcastle to provide shade and shelter on the eastern side of a south facing deck. A rep came out, measured for the blind and gave me a quote. I payed a 50% deposit and signed the contract. The rep later rang to say a mistake had been made and the blind would cost more and I agreed to pay the extra cost. The blind was installed approximately 2 months later and from the start it caused problems; constantly banging which kept me awake all night. The fixer came back and shortened the fixings which f...ixed the banging, however within a week the fixing had ripped out from the deck and the blind had to be wound up. The fixer came back; this time I was told he was using longer screws that went down to the frame of the deck. Why anyone would use 2 short screws to fix a 5 meter blind is beyond me! Also I wasn't happy that they screwed the blind into the expensive spotted gum decking when there were sturdy steel posts available. This repair lasted one week before the blind pulled out from the superficial fixings on the bottom of the blind. Again I called Apollo and another fitter came out and replaced the fittings on the bottom of the blind; that repair lasted less than 24 hours! Apollo has refused to do anything about the problem and the blind has been wound up for over 3 months; providing no shade or shelter for the deck. The Apollo staff are extremely rude and refused to put me through to a manager to discuss the problem; in the end I was forced to contact Consumer Affairs. Consumer Affairs contacted Apollo; STILL Apollo refused to do anything and I was forced to go to mediation. Mediation was a total waste of my time and the two Apollo staff, Apollo STILL refused to budge or do anything on the basis that their blinds must be wound up if there is a strong breeze. Since the 'mediation' Apollo has not contacted myself or my son with an offer to avoid going to the Tribunal which involves time and effort for both parties. How much is Apollo's good name worth? Less than $1,700 (the price I paid for their inferior product). By constantly refusing to back down, Apollo has shown they do not give a damn about their customers or providing after sale service. This is not about the money, it is about principal; Apollo is selling products to customers that are not fit for purpose: an outdoor blind should be reasonable expected to be able to handle a certain amount of windy conditions; in this regard the Apollo blind is a FAIL! Anyone considering purchasing from Apollo, think again! Worst company with the rudest staff I have ever had the misfortune to deal with!
Useless, unorganised and waste of time and money on a crappy product!
Worst ever experience dealing with the people at Apollo blinds!!!!! First they rarely got back to you just to pay, then they get the measurements wrong and I had to follow up 3 times before they came back to me with an answer of what to do so they booked in a time to get it refitted and the factory didnt make it in time so my wife took of a whole day for nothing and they wouldnt be flexible with my time even though they stuffed countless times before!! Useless and crappy material as well that we still have issues with. Never use them!
From the moment I engaged Apollo blinds to install blinds to my windows it was a regrettable mistake. The technicians were disinterested and appeared keen to knock off.. rushing the measurements and in general showing poor attitude. Little surprise that when it came to installation 4 of the 5 blinds had problems from incorrect lengths to faulty mechanisms to damaged fabric! Then I had to try to deal with [Name Removed] at customer service in Newcastle...perhaps the rudest...most inept person I have ever had to deal with. I eventually after nu...merous returns and callouts was satisfied with the blinds. One year later small holes have appeared on those same blinds due to the handle tearing the back of the fabric...a design fault...upon enquiry I received an email 3 weeks later from [Name Removed] informing me it is not her problem! The very worst company to deal with...stay well clear!
Blinds were all WRONG size, and re-scheduled installation MULTIPLE times
I had a really terrible experience with these guys which involved:
1. Failure to install the blinds because they couldn't be found in the shop on the first scehduled day of installation
2. After re-scheduling, we found that all the blinds had the wrong dimensions and they could not be installed, leading to further delays
3. In the end it took 3 attempts to get the correct blinds installed
Originally we had one guy come and take down the measurements of all the places we wanted blinds and to give us a quote. We watched the guy measure all the w...indows and note down the measurements; he produed a quote which we were happy with and we put down a 50% deposit. A couple of weeks later we received a call that our blinds were ready and to schedule an installation date. We picked a date and paid the remaining balance. On the day of the installation, the guy who was meant to come called to inform us that he couldn't find our blinds anywhere and that there was no-one he could contact to find out where they were. This was a huge waste of time for us. During the next week, no-one from the store bothered to follow-up on our order about why the blinds weren't installed. In fact when I called them they asked me why the blinds weren't installed, how ironic! I'm supposed to be the one asking them that question! We re-schedule another time for the installation. On the 2nd day of installation, the guy had our blinds with him and he arrived at our place. However, upon checking our order and measuring the windows they were meant to go on, we found that 4 of 5 of our blinds had wrong dimensions! They were too tall and would drag onto the ground and also not wide enough and would barely cover the window space. One of the blinds in particularly only covered half the window! I get you can have measurements that are off by a bit, but half a window, seriously?! Unprofessional to have most of our blinds be of the wrong measurements. The guy took another set of measurements to submit again and we had to wait.
Extremely poor performance
Contracted to install some external blinds. After paying the full invoice, installer turned up but could not install as my waterfront required stainless steel brackets and these were not in the packing. Have now waited over 3 months for them to come back. Several emails and telephone calls finally got a installation date of last week. No one turned up on the day. Another phone call quote "I don't know what happened but will find out and get back to you". No one got back. After another phone call quote "installer on the phone but will get back t...o you as soon as he is off". No one got back. Another phone call this week quote "earliest date is in 3 weeks". This did not suit me. Seriously why does it take 4 months and so much chasing up by me? Still have not got a satisfactory date for installation.
Not happy with the way the blinds have been installed. Cords on opposite side to bunching on some windows. Some protrude. Got talked into bunching in the middle on some windows which spoils the view out the window. I will never have all windows open and it will let in too much light at night time if I open a window as I will have to move the curtains in, to stop them getting wet by rain or blowing in the wind. They will move in on both sides. Blockout not good. Installer had to come back as they forgot something and they were hours later than they said they would be and I missed a paid course. I have a friend who says you buy cheap, you pay twice. This is a perfect example of this. by Kim Pond Green Point 2251
Poor service, poor product
We ordered sloping Venetian blinds for our loungeroom and it was a nightmare from start to finish with the Melbourne franchisees who either ignore emails or put you on hold to get rid of you if you phone.
After their 12 visits for remeasures or remakes the finished blinds are a disaster. They are too short in some places and too long in others. I could have done a better job myself. I paid in full in October 2018 and have asked for a full refund and we still haven’t received one and it’s now May 2019. I finally had to get the national manager to step in and he has been fantastic and assured me we will finally get a refund.
Our only other option was to lodge a claim with VCAT. What a huge waste of our time
Questions & Answers
Hi just wondering what the shipping time is for your plantation shutters from overseas ?
Have you been greatly delayed due the pandemic ?
Thanks for your enquiry.
Production has not been impacted due to the pandemic however the shipping time will be delayed by an additional week.
Apollo Blinds Team
How long does it take in time from the measuring time to the actual installation day?
It would depend on which of our products you are looking for, we manufacture blinds and awnings in our Sydney factory as well as using manufactures from other factories in Australia as well as some from overseas.
Apollo Blinds Team
I find it very strange that for every poor review of Apollo blinds by a verified customer with history of other reviews, there are about 5 or 6 five star glowing reviews from unverified sources with no other reviews under their belts. Could these be coming from Apollo to maintain a high star rating? I suspect not many people write glowing reviews when they just get what they paid for, it’s more likely they review when they don’t!
Many of the unverified positive reviews use the same terminology such as 'the whole process', 'from the beginning to end', 'every part of the sale', 'from the first contact' which is actually a warning sign according to product.review.com.au themselves. ACCC may be interested. Disclaimer: dissatisfied customer...
Apollo Blinds complies with the guidelines set by ACCC. We currently have 555 reviews including 383 excellent (5 star) reviews so we are not sure where you get “5 or 6 five star” from. The inference that we are fabricating reviews is false. All of our customers are genuine. Product Review guidelines do not make it mandatory to be verified as demonstrated in their statement: “At the discretion of our Moderation Team, we will ask for a proof of purchase after publishing a review.”
Apollo Blinds was recently advised by NCAT that they were surprised companies did not take legal action against customers who are clearly intent on damaging the reputation of a business. Clearly, no business in this world is perfect especially in a made to measure environment but we do have integrity.
Ok, let me start by saying why is this such an issue. I just put a simple review online of a product that i am extremely happy with and some sniveling tool bag comes on and questions my integrity.His opinion to me rates about as high as his iq of 5 or 6. I am an honest individual with integrity and I do not make comments that aren't warranted. I have no affiliation with Apollo blinds nor have I been offered any intensives for the comments I made. I take offence firstly at having my integrity questioned, secondly having my good intentions discredited and thirdly having to follow on with this crap. As a consequence I will not be doing anymore product reviews no matter how good my experience may be. I request that I no longer be contacted on this matter or any other. The only other thing I wish to say is this. The ACCC! Really? They are as effective at policing consumers rights as a labor government is at reducing the deficit.
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