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Apollo Blinds

Apollo Blinds

4.4 from 954 reviews · View Statistics
Listing monitored by Apollo Blinds

Reviews

  • Product Quality
    1.4 (14)
  • Return Claim MadeYes (2) · No (17)
  • Warranty Claim MadeYes (2) · No (17)
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Sam Muller Auchenflower
Sam Muller Auchenflower South East Queensland, QLD
  • Verified

Ordered in November 2020, paid in full, and still waiting for our product. One mistake after the next.

published

This has been the most disappointing experience for us. We order 6 shutters in November 2020, and so far we have 4 installed. None of those actually work properly (can't open them because the frame is the wrong size). The remaining 2 - we still have no idea when they are to be installed. Last indication was the last week in June or first week of July. Every time I ring to find out the status, staff have left, new staff started and I have to explain our situation again from the beginning. At this stage I just want my money back so I can go to someone else.

Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
Espie
EspieSouth East Queensland, QLD

Poor and unreliable service

published
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
Espie
Espie

You may contact me on the following email address: edeleon820@gmail.com. Thanks.

Apollo Blinds
Apollo B.Apollo Blinds

Thank you for providing your details to assist us in this investigation
Kind Regards,
Apollo Blinds Team

craig
craigHunter Region, NSW

I can't believe this. Am i on "Candid Camera'?

published
Incentivised Review No
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  • Verified

Still waiting after 6 months.

published

I contracted with Apollo Blinds Sydney office in Nov 2020 to install 2 blinds. After much chasing, the blinds were finally installed in March 2021 Power was provided adjacent to the blinds, but they could not be connected because the installer did not have the plugs to connect. After he left, the blinds were connected but did not work. One blind unrolled completely over the roof and when retracted wound itself over the roller until the guide wire came off. The other blind did not work at all. When the installer was contacted, he said to contact the office instead for a service call. I sent an email to the Service Manger but have not received a call back from anyone. Seems like legal action is the only recourse.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Apollo Blinds
Apollo B.Apollo Blinds
Mark
Mark

Now rectified and completed.

  • Verified

Very UNSATISFACTORY Service and Terrible Communications

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Apollo Blinds
Apollo B.Apollo Blinds
James
JamesSouth East Queensland, QLD

Poor Management Loss Of Product To Be Installed

published
Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
NathalieG
NathalieGSydney, NSW
  • 4 reviews
  • 1 like

Incompetent staff

published
Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
Ron
RonMelbourne
  • 5 reviews
  • 7 likes
  • Verified

Cheap Chinese made material, below quality with no warranty commitment

published
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Product Quality
Incentivised Review No
Adoyle235
Adoyle235Mid North Coast, NSW
  • 9 reviews
  • 2 likes

Appalling customer service.

published

Blinds were ordered on 4th August and it’s now 7th September. Initial hold up due to delivery of dirty fabric, however there was NO communication from them. I only found out the day before installation when I rang to confirm. They then called last week to arrange installation for today and the installer turned up with only half the order. They knew this morning that only half the blinds had arrived but again NO communication. The excuse this time...it’s a Monday and we’re busy. Too busy selling, not enough doing! Do yourself a favour and buy your blinds elsewhere. No discount, no compensation for the double stuff ups. I really hope head office reads this review.

Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
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Do not go near this mob

published

A completely unsatisfactory experience with Apollo Blinds Sydney. Unless you are prepared to be mucked around, Do not go near this mob. Wrong COLOUR shutters delivered not once but twice, with wrong SHAPE as well the first time. Absolutely zero communication from anyone at Apollo regarding the stuff-ups (even after we filled in their Customer feedback form). No-one has taken any responsibility for customer liason (I don't think it exists) so we have had to chase THEM every time to find out what actually might be happening. 6 months and still waiting (for "another 4-6 weeks") for one set of shutters.

Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds

Hi Margot, We sincerely apologise for the experience you had. Please provide your Order number and contact details to aid us in this investigation. Kind Regards, Apollo Blinds Team

Apollo Blinds
Apollo B.Apollo Blinds
Nogoer
NogoerSydney
  • 4 reviews
  • 6 likes

Stay Away

published

Rather than go on and on and write a 5000 word essay. The product we purchased Viewline shades were incorrectly measured and according to Apollo that was our fault. So we have a gap in our window and 4 weeks old and the blind cord has snapped. So we can't operate the blinds. Needless to say no one responds they have our money. So now I have disputed the payment with the Bank and when I get the money back I will be replacing with a better product.
It will be interesting to see if the bot from customer service puts on the fake empathy!!!!!!!!

Stay away not worth dealing with Apollo.

Product Quality
Incentivised Review No
Nogoer
Nogoer

Notice how Apollo blinds' bot only responds to positive feedback. They ignore the negative feedback. I wonder if they will ignore Fair Trading? Time will tell.

Apollo Blinds
Apollo B.Apollo Blinds
Nogoer
Nogoer
Susie H.
Susie H.South East Queensland, QLD

Worse Customer Service ever experienced

published

I ordered my blinds in Jul19. After several several chases, ALL from my end, also told I MUST pay full upfront, an install happened finally in Feb20. THEN I find, shutters don't match and now one shutters are broken. Faulted out and still waiting for a resolution. NO CUSTOMER SERVICE - told all sorts of lies. Result - still not blinds and $5K down.

Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
Susie H.
Susie H.
  • Verified

WORSE CUSTOMER SERVICE ..... inferior product, don't waste your time or money

published
Product Quality
Incentivised Review No
Apollo Blinds
Apollo B.Apollo Blinds
Anna R
Anna R

I dealt with the Silverwater store and my order no. is
......Sep. 18, 2019 SA367843-Syd-Richard SA367843

Apollo Blinds
Apollo B.Apollo Blinds

Do not purchase anything from here!!!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
NewyBec
NewyBecHunter Region, NSW
  • 3 reviews
  • 8 likes

Worst company I have ever dealt with!

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Page 1 of 6

Questions & Answers

Ginny
Ginnyasked

Hi just wondering what the shipping time is for your plantation shutters from overseas ?
Have you been greatly delayed due the pandemic ?

1 answer
Apollo Blinds
Apollo B.Apollo Blinds

Hi Ginny,
Thanks for your enquiry.
Production has not been impacted due to the pandemic however the shipping time will be delayed by an additional week.
Kind Regards,
Apollo Blinds Team

Rob
Robasked

Hi Mate,
How long does it take in time from the measuring time to the actual installation day?
Thank you,
Aboud,,,[details removed]

1 answer
Apollo Blinds
Apollo B.Apollo Blinds

Hi Rob,
It would depend on which of our products you are looking for, we manufacture blinds and awnings in our Sydney factory as well as using manufactures from other factories in Australia as well as some from overseas.
Kind Regards,
Apollo Blinds Team

terryr
terryrasked

I find it very strange that for every poor review of Apollo blinds by a verified customer with history of other reviews, there are about 5 or 6 five star glowing reviews from unverified sources with no other reviews under their belts. Could these be coming from Apollo to maintain a high star rating? I suspect not many people write glowing reviews when they just get what they paid for, it’s more likely they review when they don’t!

4 answers
agent99
agent99

Many of the unverified positive reviews use the same terminology such as 'the whole process', 'from the beginning to end', 'every part of the sale', 'from the first contact' which is actually a warning sign according to product.review.com.au themselves. ACCC may be interested. Disclaimer: dissatisfied customer...

Apollo Blinds
Apollo B.Apollo Blinds

Hi Terryr,

Apollo Blinds complies with the guidelines set by ACCC. We currently have 555 reviews including 383 excellent (5 star) reviews so we are not sure where you get “5 or 6 five star” from. The inference that we are fabricating reviews is false. All of our customers are genuine. Product Review guidelines do not make it mandatory to be verified as demonstrated in their statement: “At the discretion of our Moderation Team, we will ask for a proof of purchase after publishing a review.”

Apollo Blinds was recently advised by NCAT that they were surprised companies did not take legal action against customers who are clearly intent on damaging the reputation of a business. Clearly, no business in this world is perfect especially in a made to measure environment but we do have integrity.

chris ford
chris ford

Ok, let me start by saying why is this such an issue. I just put a simple review online of a product that i am extremely happy with and some sniveling tool bag comes on and questions my integrity.His opinion to me rates about as high as his iq of 5 or 6. I am an honest individual with integrity and I do not make comments that aren't warranted. I have no affiliation with Apollo blinds nor have I been offered any intensives for the comments I made. I take offence firstly at having my integrity questioned, secondly having my good intentions discredited and thirdly having to follow on with this crap. As a consequence I will not be doing anymore product reviews no matter how good my experience may be. I request that I no longer be contacted on this matter or any other. The only other thing I wish to say is this. The ACCC! Really? They are as effective at policing consumers rights as a labor government is at reducing the deficit.

Good bye.

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