Apollo Blinds

Booked a measure and quote three weeks ago, only to be rung afternoon before appointment to say it had to be deferred. As my new home was not quite complete, I had to arrange for site manager to be present at the time of quote due to OH&S.
Their apology went @well we did try to call you yesterday afternoon” - very unreliable

Not happy with outdoor shutters they quoted in April last year fixed them November kind of. First was a sliding door which they drilled holes in for the lock which made it not slide it was a exit down stairs which made the track a trip hazard then they converted it to a 90’ opening door which blew shut in the wind. Came back to make a 180’ opening door with catch to hold it open lock was upside down so vibrates & opens in the wind. It has dropped & scratching on the mod wood floor & the lock is going rusty being outside. I had to pay full amoun...

I would think a company like Apollo would have better outcome than this. The guy drilled a few holes before able to secure the bracket, I couldn’t watch as am heart broken that was done to my new unit. It is covered but should it happens in the first place? One of the cord bracket obviously loose and is not secured to the wall and rolling it up seem quite difficult compare to other.

The blinds in the bedroom is poorly done with a big gap letting sunlight in and defeating the purpose of having the blind to block the light. The blind isn’t...

Extremely professional support staff with extensive knowledge about the product at an excellent price no less. Always gave us notice for installation and tried to fit for our time slots. The roller blinds themselves look amazing and although are on the heavier side (black out blinds) we were forewarned and given the correct advice to install spring loaded mechanisms to reduce it.

The problem came when the installer was unprofessional and damaged some of our walls involved in the process without any statement or apology. In this case we had o...

So even though I had a pleasant encounter with the rep quoting and installer that came out.
The people that I did not meet or speak with behind the scene managed to stuff up the job big time, and so far provided terrible customer service.

I am extremely disappointed with their policy of forcing you to pay the full amount before the installation date; this means if they screwed up with something, your money is stuck with them.
Their customer services is non existent, it took over two weeks to even be able to speak with someone after multip...

I wouldn't recommend this company after my poor experience with them recently. One blind was incorrectly measured and another had dirty marks on it. It took 5 months to finally get the product installed. Although the product is ok, the service is hopeless. There is no communication between different departments. The installation guy didn't even know what the product is made of or how to clean it. I had to call them many times. Could not recommend.

They are quick to take your money, sneaky with their warranty and aftercare.
I had in excess of $18,000 paid to them for shutters, and they were absolutely terrible in their warranty service and aftercare.
If it was not for the intervention of Fair Trading NSW, my shutters would have probably never been fixed.

I was given a date and time for a measure & quote & was told the consultant would ring either the night before, or the morning of the appointment in order to confirm. There was no phone call & the appointment time had passed so I rang Apollo.I was then told that they would call the consultant & ring me straight back. Again, no phone call. Finally, the consultant rang (2 hours after the appointment time) & advised that while the date was correct, there is never any guarantee given in relation to time. He told me that my expectations regarding a ...

Great product that was measured perfectly. Unfortunately the installation was below standard. Retractable arms that weren't secured to the brickwork properly and installed at the wrong heights with screws missing.

Ordered 2 external blinds (zip track). They are nearly 5 metres wide each so are not exactly cheap. Installer who came to check measurements was extremely thorough & measured it 3 times. We were originally told by the salesperson that it would take 3 weeks but in fact the install was booked for 5 weeks. Thought this was okay given it is a larger than average size.
2 days before the install, I still haven't received a phone call & have not paid the balance due. Ring the store (Silverwater) & was told that they were waiting for a confirmation fr...

Yep, should of read the internet first. One blind short and the most unhelpful staff on the phone at the Fyshwick Branch. We'll get back to you. No I rang back! Answer, the person who gave the quote has to through his paperwork and he's only in the office once a week. Will he call back today. I don't know, he's out working. Real helpful. I thought in this day and age everyone had a mobile but maybe Apollo Blinds are still in the ice age.

I went with Apollo Blinds because they are well known and regret it.
They don't care once you pay the deposit. My husband and I were constantly ringing them to fix the bad installation work. They don't return calls. The job is finally completed after three months is agony.

Although the quotation received was competitive, the product quoted was obviously the basic brand. When the Sales guy arrived for the measure & quote, he left us with firm promises of 3 weeks manufacture and installation timeframes. When I called the next morning @ 9.00am to pay the deposit, I was told one of the "girls" would call me in an hour to schedule our installation.
4 days later I call back, and met with an abrupt operator advising of 5 weeks AT BEST.
Other than her abrupt nature and not being willing to address the lead time issue I...

Ordered and paid for blinds mid November was originally told 6 weeks, then 8 weeks. After 10 weeks was called to arrange day for fitting blinds i arranged the day and was told they would call me with a time, no call came. Called Apollo and was told blinds had not arrived, spoke with manager advising that I wished to cancel the order and wanting a refund, he said he would look into it and call back, 10 minutes later they appeared and were installed. The young girl I originally spoke to was aggressive and argumentative. I would not recommend Apollo to anyone

It is now 4 weeks since our blinds were installed. Unfortunately one of them was the wrong size so it had to be reordered. After being told it would be given priority, it turns out that this is not the case. It will be at least another 2 weeks before we get it installed. Disappointing that nobody bothered to contact me after the blind didn't fit. I had to call them. The practice of keeping the measurements taken taken a secret from the customer is ridiculous as it could save the stuff ups by the company because the buyer would probably notice it wasn't correct before the order was put in. Frustrated Customer