Not happy with outdoor shutters they quoted in April last year fixed them November kind of. First was a sliding door which they drilled holes in for the lock which made it not slide it was a exit down stairs which made the track a trip hazard then they converted it to a 90’ opening door which blew shut in the wind. Came back to make a 180’ opening door with catch to hold it open lock was upside down so vibrates & opens in the wind. It has dropped & scratching on the mod wood floor & the lock is going rusty being outside. I had to pay full amoun...Read more

I would think a company like Apollo would have better outcome than this. The guy drilled a few holes before able to secure the bracket, I couldn’t watch as am heart broken that was done to my new unit. It is covered but should it happens in the first place? One of the cord bracket obviously loose and is not secured to the wall and rolling it up seem quite difficult compare to other.

The blinds in the bedroom is poorly done with a big gap letting sunlight in and defeating the purpose of having the blind to block the light. The blind isn’t...Read more

Extremely professional support staff with extensive knowledge about the product at an excellent price no less. Always gave us notice for installation and tried to fit for our time slots. The roller blinds themselves look amazing and although are on the heavier side (black out blinds) we were forewarned and given the correct advice to install spring loaded mechanisms to reduce it.

The problem came when the installer was unprofessional and damaged some of our walls involved in the process without any statement or apology. In this case we had o...Read more

So even though I had a pleasant encounter with the rep quoting and installer that came out.
The people that I did not meet or speak with behind the scene managed to stuff up the job big time, and so far provided terrible customer service.

I am extremely disappointed with their policy of forcing you to pay the full amount before the installation date; this means if they screwed up with something, your money is stuck with them.
Their customer services is non existent, it took over two weeks to even be able to speak with someone after multip...Read more

I was given a date and time for a measure & quote & was told the consultant would ring either the night before, or the morning of the appointment in order to confirm. There was no phone call & the appointment time had passed so I rang Apollo.I was then told that they would call the consultant & ring me straight back. Again, no phone call. Finally, the consultant rang (2 hours after the appointment time) & advised that while the date was correct, there is never any guarantee given in relation to time. He told me that my expectations regarding a ...Read more

Ordered 2 external blinds (zip track). They are nearly 5 metres wide each so are not exactly cheap. Installer who came to check measurements was extremely thorough & measured it 3 times. We were originally told by the salesperson that it would take 3 weeks but in fact the install was booked for 5 weeks. Thought this was okay given it is a larger than average size.
2 days before the install, I still haven't received a phone call & have not paid the balance due. Ring the store (Silverwater) & was told that they were waiting for a confirmation fr...Read more

Although the quotation received was competitive, the product quoted was obviously the basic brand. When the Sales guy arrived for the measure & quote, he left us with firm promises of 3 weeks manufacture and installation timeframes. When I called the next morning @ 9.00am to pay the deposit, I was told one of the "girls" would call me in an hour to schedule our installation.
4 days later I call back, and met with an abrupt operator advising of 5 weeks AT BEST.
Other than her abrupt nature and not being willing to address the lead time issue I...Read more