Nice blinds, customer service needs improvement
I ordered a double roller blind from the Canberra store, paid a 50% deposit and the remaining balance prior to delivery (see earlier review). On the day of installation the blinds were found to be too small, due to incorrect measurements by the salesperson, and replacement blinds were ordered. Unfortunately, the whole quote-sales-installation experience into a lengthy and poorly communicated process. After writing my initial review (in complete frustration), I was quickly contacted by [name removed] who followed up the order and expedited th...e installation. Although a further problem was discovered on installation (wrong colour chains) this was corrected the same day (although I am still to follow-up on the chain stops, sigh!). The blinds are lovely, the followup service by [name removed] was very good, but the time from quote to installation (10 weeks) and communication from the office staff needs improvement.
Questions & Answers
Hi just wondering what the shipping time is for your plantation shutters from overseas ?
Have you been greatly delayed due the pandemic ?
Thanks for your enquiry.
Production has not been impacted due to the pandemic however the shipping time will be delayed by an additional week.
Apollo Blinds Team
How long does it take in time from the measuring time to the actual installation day?
It would depend on which of our products you are looking for, we manufacture blinds and awnings in our Sydney factory as well as using manufactures from other factories in Australia as well as some from overseas.
Apollo Blinds Team
I find it very strange that for every poor review of Apollo blinds by a verified customer with history of other reviews, there are about 5 or 6 five star glowing reviews from unverified sources with no other reviews under their belts. Could these be coming from Apollo to maintain a high star rating? I suspect not many people write glowing reviews when they just get what they paid for, it’s more likely they review when they don’t!
Many of the unverified positive reviews use the same terminology such as 'the whole process', 'from the beginning to end', 'every part of the sale', 'from the first contact' which is actually a warning sign according to product.review.com.au themselves. ACCC may be interested. Disclaimer: dissatisfied customer...
Apollo Blinds complies with the guidelines set by ACCC. We currently have 555 reviews including 383 excellent (5 star) reviews so we are not sure where you get “5 or 6 five star” from. The inference that we are fabricating reviews is false. All of our customers are genuine. Product Review guidelines do not make it mandatory to be verified as demonstrated in their statement: “At the discretion of our Moderation Team, we will ask for a proof of purchase after publishing a review.”
Apollo Blinds was recently advised by NCAT that they were surprised companies did not take legal action against customers who are clearly intent on damaging the reputation of a business. Clearly, no business in this world is perfect especially in a made to measure environment but we do have integrity.
Ok, let me start by saying why is this such an issue. I just put a simple review online of a product that i am extremely happy with and some sniveling tool bag comes on and questions my integrity.His opinion to me rates about as high as his iq of 5 or 6. I am an honest individual with integrity and I do not make comments that aren't warranted. I have no affiliation with Apollo blinds nor have I been offered any intensives for the comments I made. I take offence firstly at having my integrity questioned, secondly having my good intentions discredited and thirdly having to follow on with this crap. As a consequence I will not be doing anymore product reviews no matter how good my experience may be. I request that I no longer be contacted on this matter or any other. The only other thing I wish to say is this. The ACCC! Really? They are as effective at policing consumers rights as a labor government is at reducing the deficit.
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