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Apollo Kitchens
- 4 reviews
- 2 likes
Driver Attempted to murder a motorcyclist weaving traffic like crazy.
Driver of the van DKR820, Nearly wrote off multiple cars and was inches from killing a motorcyclist. Driving aggressively for no reason. Dashcam footage has been submitted to the police for reckless driving review. I would recommend drug testing this employee.
- 2 reviews
- 2 likes
- Verified
Generally good - but we did experience some hiccups
I first consulted with Apollo in Alexandria in December 2020. Our kitchen is just finished. It's now September 2021. The length of the process was not all their fault, by any means: our chosen builder (who Apollo recommended) took a while to be available, and then worked in fits and starts; and then Covid 19 caused considerable delays.
In general, I can strongly recommend Apollo - but there are a few things which you need to be aware of.
Firstly, the process may take longer than you initially expect, or are told. Apollo don't do everything. ...
Read moreThe main thing they handle is the design and installation of your cupboards. A number of sub-contractors - a builder, an electrician, a plumber, and a splash-back company - will also be involved. The actions of these people are not fully under Apollo's control. If delays occur, or all work is not up to the expected standard, Apollo is not necessarily answerable for that. However, they will do their best to assist. I'd recommend that you choose your builder carefully. Secondly, although Apollo are responsible for organising these sub-contractors on your behalf, communication problems can arise. In my case, an Apollo employee (named David) repeatedly sent contradictory or misleading information eg. we were notified of the impending arrival of tradies who had already been and gone; we were told that a tradie's arrival had to be postponed as they were unavailable, when the tradie in question had told us that that was not the case; a tradie had to leave a job unfinished and return a week later, as they had been double-booked etc. This stuff can become frustrating, especially when it's eight months since the process began. On the upside, Apollo do have some great staff. We worked with a designer and project manager named Sean - who was efficient, skilled, dedicated to getting a good result for us, and a delight to deal with.
Great design and quality, but be prepared for costly errors and delays
Our designer was friendly and patient and helped us design a functional and great-looking kitchen. However, from there things went downhill. The production drawings arrived with many errors, most of which I thankfully spotted. What nobody noticed, however, is that the production drawings were made using the initial rough measurements taken by the designer rather than the later precise measurements taken by the lead installer. This meant that the panels on either side of our fridge left a massive gap to the back wall, with voids on either side. ...
Read moreThe height of the rangehood cupboard was also inexplicably changed from the production drawings that I approved. When I requested that these items be fixed, it took about 6 weeks before they showed up - with the new rangehood cupboard arriving in the same wrong dimensions! At this point the delays had already cost us ~$4000 so I accepted the installers improvised solution so we could get the stone benchtop and splashback installed and move in. Communication was also terrible regarding the location and installation of kickboards, which resulted in delays and problems with installing our floating floorboards. I requested on multiple occasions to speak with a manager to discuss compensation, all of which were ignored. In total, it took over 2 months just for our kitchen to be installed and 4 months in total from the point at which we approved production. The final product looks great, but I'd never use Apollo again. The delays, stress and budget blowout just aren't worth it.
Hi NotHappy, as you can imagine this is not the level of expectation we'd like to set or impose onto our clients. I understand your project was delivered during a tumultuous time for the industry and ...
Read moresince then, we have made amendments to our processes and ensure projects like yours are not delayed or impeded by these factors. We'd also like to say a big thank you for your cooperation in the last few days in particular and for being a person of principle. Please do stay in contact if there are any issues arise. -George from the Showrooms team.
Customer Service Non Existent Post Installation (Buyer Beware)
Installation was great but as soon as issues came up post installation this was another story. The lady at Customer service (if that is what they call it) give you the real run around and don't want to help. Everyone is the suppliers issue (even though you buy a kitchen from them).
Hi James, thank you for your feedback. Fantastic to hear everything was great during the design and installation process. Please reach out to us if there are any outstanding issues via: info@apollokit...
Read morechens.com.au. We have made changes within our Customer Service team. They will be able to better assist you moving forward.
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Poor quality poor customer service
Very poor quality - facias fall off - no responsive customer service - would not give them 1 star but had to for submission of a review The joinery is very poor - falls apart - again no response - would not recommend Apollo
Hi Andrew, hope all is well. We cannot seem to find your record. Can you please call our head office on 1300 90 80 90 and ask for George from the showrooms division. As outlined in our "Warranty & Pro...
Read moreduct Care Booklet," we have an extensive warranty program and so please do reach out to us, we are happy to assist in any way we can.
- 3 reviews
- 3 likes
customer service
I went with Apollo kitchen for its name and the excellent customer service they promise to guarantee. I installed my kitchen two years ago and experienced a very good product delivery. The team was very friendly. I had a minor issue to be fixed on the stones and contacted them within 1 year of warrantee (October 2019). I was advised that they will rectify the issue however it was a busy period as they were trying to finish jobs before Christmas. I agreed to their request. However when I contacted later, I was advised the their was change in man...
Read moreagement and most staff I was dealing with were gone. Since beginning of this year I have been contacting them, sent photos but not received a reply . For last few months I am getting the feedback that is is being assessed. I have left messages with Heather, emailed the manager Sean and Duncan.Now they don’t reply to my emails or take my phone calls. It is really frustrating as I went with the company with the service they promise to provide to customers. Further update:(November 2020) The company contacted me after this posting and finally they have fixed the issues. The stone guy was great and did an excellent job. Thank youHi Dany, thank you for brining this to our attention. We'd like to get to the bottom of this issue as soon as possible. We just need a little more details about this project. Can you please call Apoll...
Read moreo Kitchens' head office on 1300 90 80 90 and ask for George from Sales, he will be happy to hear from you.
Thank you George for contacting me. The appollo contracted person inspected and advised that the previous work has to be rectified as was done not properly. Awaiting for Appollo to rectify the proble...
Read morem. Thank you again and will let you know if resolved.
- 2 reviews
- 1 like
Custom to our design.
They worked with us to incorporate our ideas into the design. And no extra charge because thats what custom actually means. They allowed us to usenour own trades where we wanted and supplied trades where nrequred to finish. Its been in in for 5 years now. Had one warranty issue with join in stone benchtop which they fixed up without any fuss. Service before install during install and support after has been delightful.
Cant recomend them highly enough.
Thanks jim and the rest of the team.
- 37 reviews
- 33 likes
Fantastic Kitchen makers
We recently moved to a new house that need a kitchen renovation, luckily we choose Apollo Kitchens.
the sales lady Lisa was so helpful, knowledgable and professional in handling our design that the kitchen turned out to be out of this world, plus we have to mention all the contractors who helped fit this kitchen.
Thank you Apollo great job.
- 6 reviews
- 13 likes
Fantastic all the way.
We decided to get a new kitchen prior to the Christmas rush 2017. Even though we live near Erina we were sent a planner from Newcastle (to speed up the process). Brad very patiently walked us through the difficult design decisions and helped us create a dream kitchen. Dale's attention to detail during the installation was another standout performance. Every member of the team was great and no problem was too difficult for them solve. Replacing a kitchen is a massive undertaking that is very disruptive to family life, I cannot emphasize how important it is to get a honest, professional, friendly team behind you when you undertake this.
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- 5 reviews
Apollo Kitchens- Professional, Prompt & Just Really Good People!!
Just wanted to post a few words of appreciation for all the staff at Apollo Kitchens Beresfield. These guys are absolute superstars at what they do. They weren't necessarily the cheapest of the quotes I got but they were by far the best in terms of customer service. It was really great to talk to their designer, Brad and just get confirmation that all my choices & selections would work together and give me the look I wanted. I was able to lay things out, create a colour palate, touch handles and really get a feel for what would work in my space...
Read more. Maddison was fantastic, she was very prompt in responding to my queries often within hours. If there was anything she didnt know she would find out and be straight back onto me, Darrin had re drafts of plans back to me for approval within a day and sometimes hours. I really appreciated Darrin's expertise on things that he just knew would make my kitchen amazing and take it to the next level. Darrin made recommendations in relation to the scale and overall look of my cabinet heights..but ultimately the decision was always up to me, no heavy hard sell!!! I was always in charge of the level of involvement I had, I chose to organise my own trades and do my own demo to save on costs, they were fantastic working in with my guys. Maddison even created a job timetable for me so i could schedule accordingly. My foreman Steve even came to collect my house keys on numerous occasions on his way home. Everything was just easy. Everyone I worked with really made me feel like I was their "Friend" and just a client. I cannot recommend these guys enough, I would use Apollo Kitchens at Beresfield again in a heartbeat.!!!Questions & Answers
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Extra Information
Exceptional Customer Service
Absolutely stunning kitchen!
Fantastic effort from the team
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Hi Jett, as you can understand, we condone recklessly behaviour of any kind. Please do send the footage to info@apollokitchens.com.au and we will thank you accordingly.