Great design and quality, but be prepared for costly errors and delays
Our designer was friendly and patient and helped us design a functional and great-looking kitchen. However, from there things went downhill. The production drawings arrived with many errors, most of which I thankfully spotted. What nobody noticed, however, is that the production drawings were made using the initial rough measurements taken by the designer rather than the later precise measurements taken by the lead installer. This meant that the panels on either side of our fridge left a massive gap to the back wall, with voids on either side. ...The height of the rangehood cupboard was also inexplicably changed from the production drawings that I approved. When I requested that these items be fixed, it took about 6 weeks before they showed up - with the new rangehood cupboard arriving in the same wrong dimensions! At this point the delays had already cost us ~$4000 so I accepted the installers improvised solution so we could get the stone benchtop and splashback installed and move in. Communication was also terrible regarding the location and installation of kickboards, which resulted in delays and problems with installing our floating floorboards. I requested on multiple occasions to speak with a manager to discuss compensation, all of which were ignored. In total, it took over 2 months just for our kitchen to be installed and 4 months in total from the point at which we approved production. The final product looks great, but I'd never use Apollo again. The delays, stress and budget blowout just aren't worth it.
Customer Service Non Existent Post Installation (Buyer Beware)
Installation was great but as soon as issues came up post installation this was another story. The lady at Customer service (if that is what they call it) give you the real run around and don't want to help. Everyone is the suppliers issue (even though you buy a kitchen from them).
Poor quality poor customer service
Very poor quality - facias fall off - no responsive customer service - would not give them 1 star but had to for submission of a review The joinery is very poor - falls apart - again no response - would not recommend Apollo
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I went with Apollo kitchen for its name and the excellent customer service they promise to guarantee. I installed my kitchen two years ago and experienced a very good product delivery. The team was very friendly. I had a minor issue to be fixed on the stones and contacted them within 1 year of warrantee (October 2019). I was advised that they will rectify the issue however it was a busy period as they were trying to finish jobs before Christmas. I agreed to their request. However when I contacted later, I was advised the their was change in man...agement and most staff I was dealing with were gone. Since beginning of this year I have been contacting them, sent photos but not received a reply . For last few months I am getting the feedback that is is being assessed. I have left messages with Heather, emailed the manager Sean and Duncan.Now they don’t reply to my emails or take my phone calls. It is really frustrating as I went with the company with the service they promise to provide to customers. Further update:(November 2020) The company contacted me after this posting and finally they have fixed the issues. The stone guy was great and did an excellent job. Thank you
Custom to our design.
They worked with us to incorporate our ideas into the design. And no extra charge because thats what custom actually means. They allowed us to usenour own trades where we wanted and supplied trades where nrequred to finish. Its been in in for 5 years now. Had one warranty issue with join in stone benchtop which they fixed up without any fuss. Service before install during install and support after has been delightful.
Cant recomend them highly enough.
Thanks jim and the rest of the team.
Fantastic Kitchen makers
We recently moved to a new house that need a kitchen renovation, luckily we choose Apollo Kitchens.
the sales lady Lisa was so helpful, knowledgable and professional in handling our design that the kitchen turned out to be out of this world, plus we have to mention all the contractors who helped fit this kitchen.
Thank you Apollo great job.
Fantastic all the way.
We decided to get a new kitchen prior to the Christmas rush 2017. Even though we live near Erina we were sent a planner from Newcastle (to speed up the process). Brad very patiently walked us through the difficult design decisions and helped us create a dream kitchen. Dale's attention to detail during the installation was another standout performance. Every member of the team was great and no problem was too difficult for them solve. Replacing a kitchen is a massive undertaking that is very disruptive to family life, I cannot emphasize how important it is to get a honest, professional, friendly team behind you when you undertake this.
Apollo Kitchens- Professional, Prompt & Just Really Good People!!
Just wanted to post a few words of appreciation for all the staff at Apollo Kitchens Beresfield. These guys are absolute superstars at what they do. They weren't necessarily the cheapest of the quotes I got but they were by far the best in terms of customer service. It was really great to talk to their designer, Brad and just get confirmation that all my choices & selections would work together and give me the look I wanted. I was able to lay things out, create a colour palate, touch handles and really get a feel for what would work in my space.... Maddison was fantastic, she was very prompt in responding to my queries often within hours. If there was anything she didnt know she would find out and be straight back onto me, Darrin had re drafts of plans back to me for approval within a day and sometimes hours. I really appreciated Darrin's expertise on things that he just knew would make my kitchen amazing and take it to the next level. Darrin made recommendations in relation to the scale and overall look of my cabinet heights..but ultimately the decision was always up to me, no heavy hard sell!!! I was always in charge of the level of involvement I had, I chose to organise my own trades and do my own demo to save on costs, they were fantastic working in with my guys. Maddison even created a job timetable for me so i could schedule accordingly. My foreman Steve even came to collect my house keys on numerous occasions on his way home. Everything was just easy. Everyone I worked with really made me feel like I was their "Friend" and just a client. I cannot recommend these guys enough, I would use Apollo Kitchens at Beresfield again in a heartbeat.!!!
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