Apple Online store

I have endured many Apple interactions over the years and not one, single, one was a pleasant experience. Nor was there any acceptable resolve, and no good outcomes. It is a vile company who treats its customers with outright contempt. Prearranged callback calls do happen within 2 minutes but then one is often kept waiting "on hold" for ages until somebody feels inclined to converse with you. The so-called Apple trade-ins are farcical as only the latest phones are considered viable. What is the point as many would want to retain their Apple iPh...

Unfortunately, I am used to using iphones so when I needed a new phone I purchased one from apple Australia. I had an old iphone 6 to trade in, a phone they accepted on their site for a whopping $45 trade in. I sent it in and today received it back with no explanation as to why it was returned. So this thing traveled via dhl 4 ways up and back, it was still working but needed a new battery because it is a very old phone, DUH. Waste of time, energy, resources. The shipping alone likely cost more than the offered trade in price. No communication ...

I absolutely dread contacting Apple. Their products are expensive, not reliable and when the devices inevitably die because of faulty software there is no support. Over a decade long experience of abysmal customer service, staff that are arrogant and think they are always correct even when they are not, untrained staff who only want to sell you the most expensive product and with technical support that is equal to the major telecommunications companies with their incompetence and understanding of IT and technical support.

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

10/10. Would definitely recommend it to anyone who is up for a good time. I would love to go back there for the first time.

On the 27th May we ordered and paid for a pack of four air-tags online to pick up at the Booragoon Garden City store. Got a notification that apple will email me when the air tags are ready. I waited a week and no notification came. My friends visited the store and purchased air tags and told me they had plenty of them in stock. On the 3rd June I visited the store and asked if my order was ready, the apple staff member told me they had no air tags is stock and I will get a notification email when they are ready. I then approached another staff...

My Apple care for Apple Watch expired just 35 days ago and Apple would not extend it because it expired. They did not send any notification about the expiry( but yes, they send notification about their new products..all the time!!!!) and when I called the support care, they just bluntly said no for an extension without any consideration for the customer and hanged up! This is horrendous!! Not worth spending so much money when there is no proper support for the service. Do Not recommend buying Apple products. Period.

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

No thanks to [Name Removed], Apple have become an avarice plunderer who have climbed down the wrong stalk a few too many times with no checks. They somehow remain immune to any due process or consequences of their thieving modus despite the countless current and ex Apple users who have reported breaches in their contracts and money fraudulently withdrawn from their bank accounts. Do not give apple your banking details. (I’m still chasing over 2k of money stolen) (they will blame members of your family that don’t exist and gaslight you to no end...

I bought selfi stick cliquefie The worst product ever. I found the same product on ebay sites and it was at a mid-price, but I preferred to buy it from Apple in order to get the original product, and I also paid an increase to get me faster, and the result was a dirty product as if it was used and the quality of a very bad product

I purchased a hemmes Apple Watch. I had problems with the watch. Apple replaced it with a faulty watch. So two months later and I was told I could get a refund if steps are taken. We did it all. Then I was told the watch needs to be returned. If faulty then a full refund. I then received an email that they replaced tge watch. It arrived opened and not sealed. Contacted Apple and told them. They said because they replaced the watch that I can’t get a refund. That’s not what we agreed on. They told me that even though the watch was opened that it...

The Apple Store preys on children's desire to be accepted and 'cool' in the online world. Their in-game marketing is light years ahead of children's thinking and decision-making. My son made in-game purchases for gems, or such rubbish, which I attempted to reverse the same day. Apple resolutely refused to refund the purchase. They did not become one of the world's richest company by being decent. They are smarter than your kids. They prey on their vulnerabilities. They do not refund. They are evil.