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Apple Online store

Apple Online store

1.7 from 32 reviews

Reviews

1.7

32 reviews
5
(3)
4
(3)
3
(0)
2
(1)
1
(25)
  • Product Quality
    2.1 (19)
  • Return Claim MadeYes (4) · No (18)
  • Shipping
    2.0 (7)
  • Warranty Claim MadeYes (1) · No (23)
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Vivian K

Vivian K

  • 4 reviews

Refused refund after a child accidental purchase

published

My son with ASD&ADHD accidentally purchased nearly $200 worth of things in Minecraft marketplace without our permission, and Apple refuse my refund request twice without giving me any reasons, I tried the calls, online chat, none of them were helpful, your people basically just told me there was nothing they can do. I need to accept whatever decision Apple made. You left me with no other options. now I’m feeling angry and confused. I’m sure I’m not the only devastate parent out there who had similar experiences.

Update: After email the CEO of “Apple”, they finally refunded me money. I’m surprised and feeling grateful there are still good boss and people in the world of business. Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

A total disgrace

published

An Imac arrived with a dent on the screen, I called to organise a return but after 20 phone calls still no pick up. Today I called again speaking to a guy who sounded half asleep I totally lost it. After this experience I find it quite surprising that people still buy Apple at a premium price for such rubbish service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Matt

MattSydney, NSW

  • 8 reviews

They have no idea about what they do

published

After 10 days from returning an online purchase to store, I haven't received the money back into my account and have been told from my financial company that they have not even received any refund request from Apple yet.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasediMac
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Moy

Moy

  • 3 reviews

What a mess

published

I ordered I pad from online coz my iPad Pro suddenly stopped working, it was complete mess, I made lots of phone calls Apple and TNT unfortunately nobody knows nothing.

Shipping
Matthew

MatthewGreater Melbourne (Outer), VIC

  • 4 reviews

Can’t get my iPhone fixed, no staff can help me

published

Make a call to Apple to book in my phone as my battery is faulty. Their option was to just keep trying as their system can’t go past 7 days. What a joke?
I’ve spent over 2 hours of my time chasing their tail. Well maybe they can chase mine, I’m so close to going over to Samsung. I understand we are in a pandemic, but I also have a business and need my phone working...
Someone please touch base with me, or Apple is over for us.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Cris

CrisSydney, NSW

  • 2 reviews

Terrible Sales, Finance and Refund team!!!!

published

I have spoken 5 of Apple staff(2 of them are Trisha,Sheina) explained myself 5 times and ended up with nothing!!! Ridiculously unhelpful and unworthy of my time. Such a waste!!!!

Product Quality
Shipping
Product PurchasedApple AirPods Pro

Unreliable shipping and patronising staff

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5 GPS + Cellular
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Alex H.

Alex H.Greater Melbourne (Inner), VIC

Awful and unsympathetic online chat experience

published

Chat was with Caelum. Terribly patronising and ver unsympathetic. Didn't explain coherently what the options for me were. Took forever to type responses. Shameful customer service. Didn't even acknowledge the challenging circumstances of Covid-19 in making in-store purchases.

Would also add that you need to make it clear that Apple Store gift cards CAN NOT be used to purchase App Store cards in big BOLD letters on the Apple Store cards. It's ridiculous that I can't transfer one line of credit to a different platform within the same billion dollar corporation that claims to pride itself on customer/user experience.

Absolutely shameful. Will post this review on across social media as others need to know.

Blur

BlurAdelaide

  • 3 reviews

Product offers worthless

published

Purchased multiple apple TVs... with an offer of free 12 months apple TV- all links not working
Called & would not honour offer.. deceptive and bait advertising to purchase product if you ask me= Very Poor Apple ..shame on you !

Product PurchasedApple TV
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Richard

RichardCentral West, NSW

Hard to discuss false charge

published

I was charged $400 on my credit card. I am prepared to say that Apple were not responsible for this, but it took about four hours on the telephone for them to clear the matter up. I am convinced that Apple were not responsible for this, and my bank's fraud squad are looking into it. I just feel that it could have been settled in 15 minutes.

Return Claim MadeNo
Warranty Claim MadeNo
wolfgang25

wolfgang25South East Queensland, QLD

  • 9 reviews

not working

published

Software is not good last calls show up 2 days later. Swipes only work occasionally. Not happy. the same with my mackbook pro. Most apps not compatible... Totally over rated

Karen

KarenWarnervale

  • 3 reviews

Incorrect invoices

published

Beware of how Apple invoice you for your purchases.
If you buy with a "free" promotion item they take the value of the promotion item off the value of your item. Which means if you have it insured, want to claim it on your tax, or salary sacrifice the item, you cannot claim for the actual value only the value on the invoice. Apple REFUSE to show the items correctly. Customer service in Australia refer this to Singapore office, where the representatives are happy to give a lecture on processes but not listen to the needs of the customer. I have referred this matter to the department of Fair Trading.

Warranty Claim MadeNo
Khairani khairani

Khairani khairaniWoodbine

  • 2 reviews

Disappointing experience with Apple support team

published

I need to unlocked my phone, sent proof of purchase but they need more documents but it’s unclear what they need & when I called no one can helped and rude.

Return Claim MadeNo
Warranty Claim MadeNo

Refuse to replace faulty product.

published

Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPod Touch (7th Generation)
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Abul Kalam

Abul KalamSydney, NSW

App stores

published

App Store Kogarah stolen my money ($500) from my card. My mobile App downloads is disable without any notifications. I am not happy at all with App Store Kogarah. Thanks

The reviewer stated that an incentive was offered for this review

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Andrew

AndrewSydney Surrounds, NSW

  • 5 reviews

Dishonest about delivery time

published

Apple online promised to deliver next business day on their website. The Ipad I ordered turned out to be 7 business days. The customer service operator was robotic. I was unable to cancel the order or make changes to where it was to be delivered. In fact, the courier had to go to an address that no one would be because it was printed on the label. Really quite silly. I ended up having to ask them to keep it in storage for 3 weeks. My son missed out on the Christmas present. Never yet anything posted from apple. They do not live up to their promises and their service is quite ridiculous.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Lisa M.

Lisa M.Hunter Region, NSW

Rude and unhelpful

published

Telephone support person was rude and unhelpful. He could not resolve my issue with Apple TV and kept saying that I should have called sooner, before the problem occurred. Kept me on hold for long periods and I am pretty sure some of that was on purpose because I asked to speak to his supervisor. I love Apple products & the in store staff are great, but phone support was sub standard to say the least.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Lieng

LiengSydney

  • 2 reviews

Return Issue

published

Purchase two iphone, return one, wait to pick up for three time, no one came. called again, they will re-arrange to pick up, no one show up again. about three weeks just waiting for curies to pick up my return.
So what? got money from customer, doesn't want to assist? Worst experience i ever had with Apple.
Supper disappointed. Want refund to buy a new product, if this happening, u lost customer for sure.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Very knowledgeable and polite rep - a huge help!

published

The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Li Li

Li Li

  • 3 reviews

technical support

published

Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple TV
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Questions & Answers

Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

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