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Apple Online store

Apple Online store

1.8 from 44 reviews

Reviews

1.8

44 reviews
5
(5)
4
(3)
3
(1)
2
(3)
1
(32)
  • Product Quality
    2.2 (28)
  • Return Claim MadeYes (7) · No (25)
  • Shipping
    2.0 (13)
  • Warranty Claim MadeYes (3) · No (30)
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MacBook Pro $5500 drama

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple MacBook Pro 16" 2019 - Intel Core i9
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Frank3232

Frank3232Greater Melbourne (Outer), VIC

  • 11 reviews
  • 7 likes

Their service and quality quickly degrading

published

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
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Severely autistic toddler unknowingly bought game.

published

My severely autistic toddler, grandson, was playing on the wrong iPad. He loves to click everything from light switches to google searches. He didn’t realise that he bought an online game for $159.99. My iPad was out of its case and he thought it was his. After online attempts and a phone call explaining the innocent mistake, Apple refused to put it right and reimburse me. I couldn’t believe that they would treat a loyal customer, of many years, in such a heartless fashion.
Update: a week after contacting The department of Fair Trading, Apple issued a full refund. I’m pleased with the outcome and am happy that Apple came good..

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAccidental purchase by an autistic toddler
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Sound good, mic bad (AirPods Pro)

published

The product was very good for listening to music and normal YouTube videos, but the mic was so bad that it didn't work sometimes and other times worked nicely. I would want the next pair of AirPods to have a significantly better mic

Product Quality
Return Claim MadeNo
Product PurchasedApple AirPods Pro
Kira

KiraGreater Melbourne (Metropolitan), VIC

Even more expensive for even less!

published

I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro 12.9-inch Wi-Fi + Cellular, 256GB (3rd Generation)
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Sharen C.

Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (2020)
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TANYA

TANYA

  • 5 reviews

Good Service

published

Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.

Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Razmik A.

Razmik A.Sydney, NSW

  • 2 reviews
  • 3 likes

Bad customer service.

published

For months now trying to reset my i phone password. they message me they will contact me in 24 days,
nothing happened, they told they will contact me in 24 hours , they never called,
yesterday i called , after 30min. talking to girl in Philippine, she said some one will contact me , no body called yet, i am so frustrated with apple products and their service that i never buy any apple or american made product , they are all lies and crook business.

Return Claim MadeNo
Product PurchasedIphoneX
Charmsy

CharmsySydney, NSW

  • 2 reviews
  • 2 likes

Worst Customer Service I have ever experienced

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple Macbook Air 13" 2020
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Yode

Yode

  • 15 reviews
  • 13 likes

The Death of Apple

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPad Pro (2020)
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Christian Warta

Christian Warta

  • 2 reviews
  • 2 likes

Apple & TNT

published

After 2 weeks of rerouting, delays, and whatever, the tracking info of my Apple order showed that my item will arrive today 3rd July before 18:00 pm. It didn't. I wasted a whole day waiting and lost my income for this day too because I can't work and wait on-site at the same time. No update, no info, no phone contact. I have no idea how long I still need to wait. I am talking about a maximum configured MacBook Pro 2016. I am talking about a valuable purchase which I had to work very long and hard to be able to afford. A disgrace. I am shocked that Apple (which I highly respect) is contracting such a nightmare of delivering company.

Shipping
michael s.

michael s.Greater Melbourne (Outer), VIC

Terrible management service

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Vivian K

Vivian K

  • 4 reviews
  • 11 likes

Refused refund after a child accidental purchase

published

My son with ASD&ADHD accidentally purchased nearly $200 worth of things in Minecraft marketplace without our permission, and Apple refuse my refund request twice without giving me any reasons, I tried the calls, online chat, none of them were helpful, your people basically just told me there was nothing they can do. I need to accept whatever decision Apple made. You left me with no other options. now I’m feeling angry and confused. I’m sure I’m not the only devastate parent out there who had similar experiences.

Update: After email the CEO of “Apple”, they finally refunded me money. I’m surprised and feeling grateful there are still good boss and people in the world of business. Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

A total disgrace

published

An Imac arrived with a dent on the screen, I called to organise a return but after 20 phone calls still no pick up. Today I called again speaking to a guy who sounded half asleep I totally lost it. After this experience I find it quite surprising that people still buy Apple at a premium price for such rubbish service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Matt

MattSydney, NSW

  • 8 reviews
  • 14 likes

They have no idea about what they do

published

After 10 days from returning an online purchase to store, I haven't received the money back into my account and have been told from my financial company that they have not even received any refund request from Apple yet.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasediMac
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Moy

Moy

  • 3 reviews
  • 3 likes

What a mess

published

I ordered I pad from online coz my iPad Pro suddenly stopped working, it was complete mess, I made lots of phone calls Apple and TNT unfortunately nobody knows nothing.

Shipping
Matthew

MatthewGreater Melbourne (Outer), VIC

  • 4 reviews
  • 4 likes

Can’t get my iPhone fixed, no staff can help me

published

Make a call to Apple to book in my phone as my battery is faulty. Their option was to just keep trying as their system can’t go past 7 days. What a joke?
I’ve spent over 2 hours of my time chasing their tail. Well maybe they can chase mine, I’m so close to going over to Samsung. I understand we are in a pandemic, but I also have a business and need my phone working...
Someone please touch base with me, or Apple is over for us.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Cris

CrisSydney, NSW

  • 2 reviews
  • 1 like

Terrible Sales, Finance and Refund team!!!!

published

I have spoken 5 of Apple staff(2 of them are Trisha,Sheina) explained myself 5 times and ended up with nothing!!! Ridiculously unhelpful and unworthy of my time. Such a waste!!!!

Product Quality
Shipping
Product PurchasedApple AirPods Pro

Unreliable shipping and patronising staff

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5 GPS + Cellular
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Alex H.

Alex H.Greater Melbourne (Inner), VIC

Awful and unsympathetic online chat experience

published

Chat was with Caelum. Terribly patronising and ver unsympathetic. Didn't explain coherently what the options for me were. Took forever to type responses. Shameful customer service. Didn't even acknowledge the challenging circumstances of Covid-19 in making in-store purchases.

Would also add that you need to make it clear that Apple Store gift cards CAN NOT be used to purchase App Store cards in big BOLD letters on the Apple Store cards. It's ridiculous that I can't transfer one line of credit to a different platform within the same billion dollar corporation that claims to pride itself on customer/user experience.

Absolutely shameful. Will post this review on across social media as others need to know.

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Questions & Answers

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

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