Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

The Apple Store preys on children's desire to be accepted and 'cool' in the online world. Their in-game marketing is light years ahead of children's thinking and decision-making. My son made in-game purchases for gems, or such rubbish, which I attempted to reverse the same day. Apple resolutely refused to refund the purchase. They did not become one of the world's richest company by being decent. They are smarter than your kids. They prey on their vulnerabilities. They do not refund. They are evil.

I downloaded a free app for my son, however, it had in-app purchases which he accidentally clicked and bought. I rang apple store, but after spending 1 hour on the phone the customer service person couldn’t find my apple id. He told me what reason to select from the dropdown box and submit. It got declined the next day. When I rang customer service to put a complaint, they couldn’t find my record. Shame on you Apple! Some of your online staff are STUPID!

Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun

I Have ordered an Ipad with free engraving on 16/12/20. The apple online store estimated it would arrive on 8/1/21. I was fine with all of that, comes the 11/1/21 I called tracked the package is still stuck in china as per the tracking. I lodged a case with TNT apple's courier and they could find out where the package is. In the meantime, Apple tells me it is stuck at customs. I have lodged an investigation with apple and apparently, they will get back to me. Unfortunately, no one from apple and TNT got back to me I am always chasing them. They...

After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support

Purchased 2 new iPhones and apple care $4500 online. $4500 taken from our account. Two days later apple tried to take just over $1000 on top of that, it rejected due to insufficient funds and I didn’t realise til they debited a further $2228 a few days later which went through but left us with no funds over the weekend. Apple took nearly $7000 for a $4500 purchase from our account and then when we complained to them the staff had no manager available to resolve the issue. An email was received the next day saying they were intending to take a f...

Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!

Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent

I purchased one games package online, and received one games package. I got billed for two purchases yet apparently I was not eligible for a refund.

I didn't receive headphones or a charger plug and can't charge my phone I bought online directly through apple! I am dissatisfied with my purchase and would like the unincluded items to be sent as I paid full price expecting such items to be included.

After paying $3400 for 2 iPhones, I was disappointed to see that Apple uses the most budget of delivery methods (AustPost/StarTrack) needless to say my package was not delivered in the stated time frame and it was only lodging a complaint to StarTrack that actually got my package moving after 5 days of going nowhere. Very bad choice by Apple, for the amount you are paying I expect better.

While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Disgusting

With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.

On 11 Oct my husband signed up for Apple Music family subscription with a 3 month free promotion.
He didn’t have iTunes on his android device so he asked me to set it up. I set up the family and was then charged $17.99. I sent Apple a request for refund, which they gave, but then they cancelled the family subscription without our consent on 13 Oct.
We now can sign up for Apple Music BUT cannot get 3 months free because Apple say we had a subscription and it was cancelled and we cannot have the promotion a second time (told me to read the fine p...

I brought a pair of AirPods from Apple this time last year I had to get a new pair sent to me because I could no longer hear sound out of them, they lasted until 1 month ago where I couldn’t hear the sound out of them again so this is the second pair of AirPods I’ve had in less than a year!! I then talk to them for the last 3 weeks speaking to about 8 different people all promising me they will give me a paid upgrade and will email me or call me the following day... they never called me so I called again today to find out that my upgrade hasn’t...

Always had great instore service at Apple, but this Apple online service has been absolute hell. Received a non working MacBook Pro, value $5500, returned it, new one exactly same issue. Over the phone I had to repeat myself over and over again, you start by mentioning the order number, then 15 minutes later, and being the 3rd phone call about this, they ask where did you buy it? Are you serious, look on your screen. This is how serious you take a very disappointed customer who you sent two faulty products to?! I ask what's next, "we sent anot...

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!