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Apple Online store

Apple Online store

1.5 from 75 reviews · View Statistics

Reviews

1.6

51 reviews
  • Product Quality
    1.4 (32)
  • Return Claim MadeYes (8) · No (27)
  • Shipping
    1.4 (11)
  • Warranty Claim MadeYes · No (40)
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Lisa
LisaSydney, NSW

Awful company

published

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
shanexu3
shanexu3Perth, WA
  • 133 reviews
  • 123 likes

Apple Online will take your money and make you wait for your product

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Essentially told I wasn’t required as a customer anymore. Call staff were great but enacting a business directive.

published

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Worst customer service

published

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Matthew R.
Matthew R.
  • 5 reviews
  • 3 likes

Overcharge developers and then you take our apps down in a criminal manner

published

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
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RobS
RobSSouthwest, VIC
  • 11 reviews
  • 19 likes

Trade In Scam

published

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
David
DavidNorth Queensland, QLD
  • 12 reviews
  • 5 likes

Apple are online predators

published

The Apple Store preys on children's desire to be accepted and 'cool' in the online world. Their in-game marketing is light years ahead of children's thinking and decision-making. My son made in-game purchases for gems, or such rubbish, which I attempted to reverse the same day. Apple resolutely refused to refund the purchase. They did not become one of the world's richest company by being decent. They are smarter than your kids. They prey on their vulnerabilities. They do not refund. They are evil.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
R Stella
R Stella
  • 3 reviews
  • 4 likes

In app purchases

published

I downloaded a free app for my son, however, it had in-app purchases which he accidentally clicked and bought. I rang apple store, but after spending 1 hour on the phone the customer service person couldn’t find my apple id. He told me what reason to select from the dropdown box and submit. It got declined the next day. When I rang customer service to put a complaint, they couldn’t find my record. Shame on you Apple! Some of your online staff are STUPID!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
jayg
jayg
  • 2 reviews
  • 2 likes

Shipping and complaint handling

published

Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Rv
RvSydney, NSW
  • 3 reviews
  • 2 likes

Do Not buy Engraved Devices from Apple online store.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Celia O.
Celia O.Sydney, NSW

Misleading

published

After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 128GB

Buyer beware they take thousands more than purchase price from your account after purchase!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 256GB
Hannah
HannahGreater Melbourne (Outer), VIC
  • 3 reviews
  • 7 likes

Refuse to buy online again! Change the courier!!

published

Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Martin
MartinAdelaide
  • 3 reviews
  • 3 likes

Charged for a service I didn’t order

published

Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

Terrible!! Online iPhone 11 Purchase without included headphones/charger!

published

I didn't receive headphones or a charger plug and can't charge my phone I bought online directly through apple! I am dissatisfied with my purchase and would like the unincluded items to be sent as I paid full price expecting such items to be included.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12
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Questions & Answers

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac
Elsie Roussacasked
Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers
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