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Apple Online store

Apple Online store

1.5 from 70 reviews · View Statistics

Reviews

  • Product Quality
    2.1 (28)
  • Return Claim MadeYes · No (39)
  • Shipping
    2.1 (14)
  • Warranty Claim MadeYes (1) · No (32)
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Worst customer service

published

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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RobS

RobSSouthwest, VIC

  • 11 reviews
  • 19 likes

Trade In Scam

published

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
rasha a.

rasha a.Perth, WA

  • 2 reviews
  • 1 like

Bad selfi stick product

published

I bought selfi stick cliquefie The worst product ever. I found the same product on ebay sites and it was at a mid-price, but I preferred to buy it from Apple in order to get the original product, and I also paid an increase to get me faster, and the result was a dirty product as if it was used and the quality of a very bad product

Incentivised ReviewNo
Return Claim MadeNo
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BuD

BuDSouth East Queensland, QLD

Zero online service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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jayg

jayg

  • 2 reviews
  • 2 likes

Shipping and complaint handling

published

Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Rv

RvSydney, NSW

  • 3 reviews
  • 2 likes

Do Not buy Engraved Devices from Apple online store.

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Celia O.

Celia O.Sydney, NSW

Misleading

published

After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 128GB
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SL710

SL710Sydney, NSW

  • 4 reviews
  • 8 likes

Not Happy Apple !!!!

published

My iPhone 12 was supposed to be delivered on Wednesday Stayed home all Wednesday all Thursday and all Friday Its Sat now Guess no iPhone over the weekend TNT Express are hopeless as well and did not keep me informed You have taken money out of my CC but no goods for me Have been a faithful apple customer for years and am not happy with the service

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Buyer beware they take thousands more than purchase price from your account after purchase!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 256GB
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Hannah

HannahGreater Melbourne (Outer), VIC

  • 3 reviews
  • 7 likes

Refuse to buy online again! Change the courier!!

published

Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Martin

MartinAdelaide

  • 3 reviews
  • 3 likes

Charged for a service I didn’t order

published

Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Cata T.

Cata T.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Greedy and reckless

published

While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Disgusting

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 128GB
Similar opinion? Write a review on ProductReview.com.au!
justine

justinemelbourne

Very bad service

published

With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Rebecca D.

Rebecca D.Victoria

  • 5 reviews
  • 1 like

Will not honour 3 month free Apple Music offer

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Frank3232

Frank3232Greater Melbourne (Outer), VIC

  • 12 reviews
  • 5 likes

Their service and quality quickly degrading

published

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
Similar opinion? Write a review on ProductReview.com.au!
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Sound good, mic bad (AirPods Pro)

published

The product was very good for listening to music and normal YouTube videos, but the mic was so bad that it didn't work sometimes and other times worked nicely. I would want the next pair of AirPods to have a significantly better mic

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedApple AirPods Pro
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Kira

KiraGreater Melbourne (Metropolitan), VIC

Even more expensive for even less!

published

I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro 12.9-inch Wi-Fi + Cellular, 256GB (3rd Generation)
Similar opinion? Write a review on ProductReview.com.au!
Sharen C.

Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (4th Gen)
Similar opinion? Write a review on ProductReview.com.au!
Razmik A.

Razmik A.Sydney, NSW

  • 2 reviews
  • 4 likes

Bad customer service.

published

For months now trying to reset my i phone password. they message me they will contact me in 24 days,
nothing happened, they told they will contact me in 24 hours , they never called,
yesterday i called , after 30min. talking to girl in Philippine, she said some one will contact me , no body called yet, i am so frustrated with apple products and their service that i never buy any apple or american made product , they are all lies and crook business.

Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedIphoneX
Similar opinion? Write a review on ProductReview.com.au!
Yode

Yode

  • 15 reviews
  • 14 likes

The Death of Apple

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPad Pro (4th Gen)
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

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Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

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