Apple are online predators
The Apple Store preys on children's desire to be accepted and 'cool' in the online world. Their in-game marketing is light years ahead of children's thinking and decision-making. My son made in-game purchases for gems, or such rubbish, which I attempted to reverse the same day. Apple resolutely refused to refund the purchase. They did not become one of the world's richest company by being decent. They are smarter than your kids. They prey on their vulnerabilities. They do not refund. They are evil.
In app purchases
I downloaded a free app for my son, however, it had in-app purchases which he accidentally clicked and bought. I rang apple store, but after spending 1 hour on the phone the customer service person couldn’t find my apple id. He told me what reason to select from the dropdown box and submit. It got declined the next day. When I rang customer service to put a complaint, they couldn’t find my record. Shame on you Apple! Some of your online staff are STUPID!
Super fast when buying, non-existent when you require support
i bought a macbook pro and within the first 6 months I had to replace the screen and the keyboard
when the screen failed for the second time I complained and they agreed to a replacement.
Before doing that they made me spend an hour online with a technician followed by an instore examination of the computer to confirm the fault.
Following that I spoke to 3 different "senior advisors" at Apple, each time having to explain what the situation was.
They promised a courier would come to collect my MacBook in a week's time (on a Friday).
I purchased one games package online, and received one games package. I got billed for two purchases yet apparently I was not eligible for a refund.
Worst repair service I’ve ever talked to
I brought a pair of AirPods from Apple this time last year I had to get a new pair sent to me because I could no longer hear sound out of them, they lasted until 1 month ago where I couldn’t hear the sound out of them again so this is the second pair of AirPods I’ve had in less than a year!! I then talk to them for the last 3 weeks speaking to about 8 different people all promising me they will give me a paid upgrade and will email me or call me the following day... they never called me so I called again today to find out that my upgrade hasn’t...been approved and they never told me when they found this out... I have been waiting for 3 weeks to get sent a new product because of their 2 fault products and they never even told me they won’t send me it
- Online store
- Verified customer
MacBook Pro $5500 drama
Always had great instore service at Apple, but this Apple online service has been absolute hell. Received a non working MacBook Pro, value $5500, returned it, new one exactly same issue. Over the phone I had to repeat myself over and over again, you start by mentioning the order number, then 15 minutes later, and being the 3rd phone call about this, they ask where did you buy it? Are you serious, look on your screen. This is how serious you take a very disappointed customer who you sent two faulty products to?! I ask what's next, "we sent anot...her replacement", but we can't sent it out for another week. Not good enough. I spend a total of 2.5 hours on the phone and so far only lots of frustration to show for it but no working MacBook Pro or refund yet. Then tonight I get an email saying the courier has issues retrieving your return. This has been picked up days ago and on the Apple website it even said "with courier" this morning. When I login now, this disappeared and has been replaced with a not eligible for return 14 days passed message. What?! It has only been 5 days and you already picked it up. Such a mess and very concerned about my refund as obviously I said no to them sending out another one. Online never again!
Severely autistic toddler unknowingly bought game.
My severely autistic toddler, grandson, was playing on the wrong iPad. He loves to click everything from light switches to google searches. He didn’t realise that he bought an online game for $159.99. My iPad was out of its case and he thought it was his. After online attempts and a phone call explaining the innocent mistake, Apple refused to put it right and reimburse me. I couldn’t believe that they would treat a loyal customer, of many years, in such a heartless fashion.
Update: a week after contacting The department of Fair Trading, Apple issued a full refund. I’m pleased with the outcome and am happy that Apple came good..
Worst Customer Service I have ever experienced
My 12 year old daughter needed a laptop for high school so I purchased a macbook air. After 5 months, it stopped working completely. Faulty product. It took over a week to get an appointment with Apple Penrith. I arrive and they state if I show them invoice they would replace the faulty product. I went back with my receipt, they went and got new laptop, asked my daughter to pick a colour, put it in bag for us then out of no where said we can't replace your laptop as the computer won't let us. This was beyond ridiculous and I left with my fault...y product. Spoke with about 6 different Snr advisors who were meant to look after my complaint. None of them ever returned my calls or emails and I would ring back and get another snr advisor. Anyway, after 3 weeks, they finally decide to send me a new laptop through TNT which is going through China and I've been told to expect lengthy delays due to TNT's backlog (that's a whole other story). I could not just go to an apple store or get a new one sent to me from online store and pick up replacement as I was desperate as daughter was missing out on school. My daughter has now been 5 weeks without a laptop due to the product being faulty, and I still don't have it. There is no complaints process and Apple do not care one bit about customer service. Just got to accept their disgusting service. There is nothing I can do but wait. Their Snr advisors are a joke, they ignore you so you ring back and get a new Snr advisor, WORST SERVICE EVER. Replacing the faulty product should not have been this difficult. If they had of made just a little effort and showed some sort of service, I'd have a replaced laptop now.
They have no idea about what they do
After 10 days from returning an online purchase to store, I haven't received the money back into my account and have been told from my financial company that they have not even received any refund request from Apple yet.
Can’t get my iPhone fixed, no staff can help me
Make a call to Apple to book in my phone as my battery is faulty. Their option was to just keep trying as their system can’t go past 7 days. What a joke?
I’ve spent over 2 hours of my time chasing their tail. Well maybe they can chase mine, I’m so close to going over to Samsung. I understand we are in a pandemic, but I also have a business and need my phone working...
Someone please touch base with me, or Apple is over for us.
- Online store
- Verified customer
Refuse to replace faulty product.
Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.
Purchase two iphone, return one, wait to pick up for three time, no one came. called again, they will re-arrange to pick up, no one show up again. about three weeks just waiting for curies to pick up my return.
So what? got money from customer, doesn't want to assist? Worst experience i ever had with Apple.
Supper disappointed. Want refund to buy a new product, if this happening, u lost customer for sure.
Questions & Answers
Compare new SE wit the more expensive new pone
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.