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Apple Online store

Apple Online store (page 2 of 4)

1.5 from 75 reviews · View Statistics

Reviews

1.6

51 reviews
  • Product Quality
    1.9 (41)
  • Return Claim MadeYes (10) · No (35)
  • Shipping
    2.1 (16)
  • Warranty Claim MadeYes · No (51)
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Terrible!! Online iPhone 11 Purchase without included headphones/charger!

published

I didn't receive headphones or a charger plug and can't charge my phone I bought online directly through apple! I am dissatisfied with my purchase and would like the unincluded items to be sent as I paid full price expecting such items to be included.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12
Mato
MatoGreater Melbourne (Inner), VIC
  • 2 reviews
  • 4 likes

Premium Phones, 3rd world delivery choice

published

After paying $3400 for 2 iPhones, I was disappointed to see that Apple uses the most budget of delivery methods (AustPost/StarTrack) needless to say my package was not delivered in the stated time frame and it was only lodging a complaint to StarTrack that actually got my package moving after 5 days of going nowhere. Very bad choice by Apple, for the amount you are paying I expect better.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro 128GB
Cata T.
Cata T.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 3 likes

Greedy and reckless

published

While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Disgusting

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 128GB
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justine
justinemelbourne

Very bad service

published

With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Rebecca D.
Rebecca D.Victoria
  • 5 reviews
  • 1 like

Will not honour 3 month free Apple Music offer

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Worst repair service I’ve ever talked to

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen

MacBook Pro $5500 drama

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple MacBook Pro 16" 2019 - Intel Core i9
Frank3232
Frank3232Greater Melbourne (Outer), VIC
  • 12 reviews
  • 5 likes

Their service and quality quickly degrading

published

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
Tracey
TraceySydney, NSW
  • 2 reviews
  • 3 likes

Severely autistic toddler unknowingly bought game.

published

My severely autistic toddler, grandson, was playing on the wrong iPad. He loves to click everything from light switches to google searches. He didn’t realise that he bought an online game for $159.99. My iPad was out of its case and he thought it was his. After online attempts and a phone call explaining the innocent mistake, Apple refused to put it right and reimburse me. I couldn’t believe that they would treat a loyal customer, of many years, in such a heartless fashion.
Update: a week after contacting The department of Fair Trading, Apple issued a full refund. I’m pleased with the outcome and am happy that Apple came good..

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAccidental purchase by an autistic toddler
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Kira
KiraGreater Melbourne (Metropolitan), VIC

Even more expensive for even less!

published

I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro 12.9-inch Wi-Fi + Cellular, 256GB (3rd Generation)
Sharen C.
Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (4th Gen)
TANYA
TANYA
  • 5 reviews

Good Service

published

Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.

Warranty Claim MadeNo
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michael s.
michael s.Greater Melbourne (Outer), VIC

Terrible management service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Vivian K
Vivian K
  • 4 reviews
  • 12 likes

Refused refund after a child accidental purchase

published

My son with ASD&ADHD accidentally purchased nearly $200 worth of things in Minecraft marketplace without our permission, and Apple refuse my refund request twice without giving me any reasons, I tried the calls, online chat, none of them were helpful, your people basically just told me there was nothing they can do. I need to accept whatever decision Apple made. You left me with no other options. now I’m feeling angry and confused. I’m sure I’m not the only devastate parent out there who had similar experiences.

Update: After email the CEO of “Apple”, they finally refunded me money. I’m surprised and feeling grateful there are still good boss and people in the world of business. Thank you.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo

A total disgrace

published

An Imac arrived with a dent on the screen, I called to organise a return but after 20 phone calls still no pick up. Today I called again speaking to a guy who sounded half asleep I totally lost it. After this experience I find it quite surprising that people still buy Apple at a premium price for such rubbish service.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Page 2 of 4
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Questions & Answers

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac
Elsie Roussacasked
Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers
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