?
? !
1 photo
Apple Online store

Apple Online store

1.5 from 70 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (37)
  • Return Claim MadeYes (11) · No (30)
  • Shipping
    1.2 (20)
  • Warranty Claim MadeYes (6) · No (37)
Previous
Next

Worst customer service

published

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Matthew R.

Matthew R.

  • 2 reviews
  • 1 like

Overcharge developers and then you take our apps down in a criminal manner

published

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
RobS

RobSSouthwest, VIC

  • 11 reviews
  • 19 likes

Trade In Scam

published

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
quasarsindahause

quasarsindahause

  • 3 reviews
  • 6 likes

No Stars For the worlds most predatory/scamming/thieving corporation on planet earth

published
Product Quality
Shipping
See all answers
1 comment

Stop censoring people it’s disgusting

Similar opinion? Write a review on ProductReview.com.au!
rasha a.

rasha a.Perth, WA

  • 2 reviews
  • 1 like

Bad selfi stick product

published

I bought selfi stick cliquefie The worst product ever. I found the same product on ebay sites and it was at a mid-price, but I preferred to buy it from Apple in order to get the original product, and I also paid an increase to get me faster, and the result was a dirty product as if it was used and the quality of a very bad product

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Michael

MichaelBraddon 2612, ACT

  • 9 reviews
  • 2 likes

Bad customer service

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
David

DavidNorth Queensland, QLD

  • 12 reviews
  • 5 likes

Apple are online predators

published

The Apple Store preys on children's desire to be accepted and 'cool' in the online world. Their in-game marketing is light years ahead of children's thinking and decision-making. My son made in-game purchases for gems, or such rubbish, which I attempted to reverse the same day. Apple resolutely refused to refund the purchase. They did not become one of the world's richest company by being decent. They are smarter than your kids. They prey on their vulnerabilities. They do not refund. They are evil.

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
R Stella

R Stella

  • 3 reviews
  • 4 likes

In app purchases

published

I downloaded a free app for my son, however, it had in-app purchases which he accidentally clicked and bought. I rang apple store, but after spending 1 hour on the phone the customer service person couldn’t find my apple id. He told me what reason to select from the dropdown box and submit. It got declined the next day. When I rang customer service to put a complaint, they couldn’t find my record. Shame on you Apple! Some of your online staff are STUPID!

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
BuD

BuDSouth East Queensland, QLD

Zero online service

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
jayg

jayg

  • 2 reviews
  • 2 likes

Shipping and complaint handling

published

Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Tony8029

Tony8029Greater Melbourne (Inner), VIC

  • 67 reviews
  • 54 likes

Super fast when buying, non-existent when you require support

published
Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Rv

RvSydney, NSW

  • 3 reviews
  • 2 likes

Do Not buy Engraved Devices from Apple online store.

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!

They took away the pinching fingers emoji therefore this is horrible

published

I haven’t been able to navigate anywhere
Extremely
It was ok would have been amazing if the emoji was still there

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Celia O.

Celia O.Sydney, NSW

Misleading

published

After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support

Incentivised ReviewNo
Return Claim MadeNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
May

MayGreater Melbourne (Metropolitan), VIC

Terrible Customer Service

published

Bought an iphone online as we were attracted to the black friday discounts. We were waiting for our e-gift card for days and decided to call in to 133622 number. To our dismay, I was told RUDELY we bought our iphone from the education store and was not entitled. They said the store cannot be accessed unless I intentionally searched for it. I have no idea how we got in to the page. As a consumer, we have no malice. But the staff spoke to me in a very judgemental and rude tone and said that I am entitled to my views when I said his response is very robotic.
Who wants to beg for a $50 e gift card!! The phone conversation made me feel as if I was a cheater or scammer! Terrible company.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Online store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
SL710

SL710Sydney, NSW

  • 4 reviews
  • 8 likes

Not Happy Apple !!!!

published

My iPhone 12 was supposed to be delivered on Wednesday Stayed home all Wednesday all Thursday and all Friday Its Sat now Guess no iPhone over the weekend TNT Express are hopeless as well and did not keep me informed You have taken money out of my CC but no goods for me Have been a faithful apple customer for years and am not happy with the service

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Buyer beware they take thousands more than purchase price from your account after purchase!

published
Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Hannah

HannahGreater Melbourne (Outer), VIC

  • 3 reviews
  • 7 likes

Refuse to buy online again! Change the courier!!

published

Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Martin

MartinAdelaide

  • 3 reviews
  • 3 likes

Charged for a service I didn’t order

published

Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Terrible!! Online iPhone 11 Purchase without included headphones/charger!

published

I didn't receive headphones or a charger plug and can't charge my phone I bought online directly through apple! I am dissatisfied with my purchase and would like the unincluded items to be sent as I paid full price expecting such items to be included.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3
See all Apple Store Australia reviews

Questions & Answers

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Online store

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.