My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.
Deceived at Apple Castle Tower Store
I visited Apple store at Castle Towers on the 26th July 2020 for a screen protector installation for two apple phones. The lady started placing my screen protector and I trusted she knows what she is doing. She gave me the phones back and I was surprised of how fine this screen protector is to the point that it covers my whole screen, but she smiled and said it’s always nice to have a fresh look. Two weeks later, on the 13th August 2020, my phone fell by accident and the screen broke. It’s not the first time my phone falls, and I had it for alm...ost 2 years now and always had the regular screen protector and it fell before but never for once broke. I thought maybe the damage is on the screen protector as it happened to me before and the screen protector took the hit. When I tried to remove it, it is when I realized that my phone does not has a screen protector. I was shocked and I asked my husband to try pull it out but no, nothing was there. I then went and got my other phone tried to pull the screen protector, but it wasn’t there as well. I was clearly deceived by Apple. At that point I was not concerned at all about the broken screen my frustration and anger was all because I trusted Apple as a worldwide well known company with this effortless job and I never thought for once that their employees could be so incompetent to the extend that they screw up on fitting a screen protector and all this time I was under the impression that I had one fitted! I went back to the store on Thursday 13th August, asked to speak to the store manager, a lady came to me, I explained what happened and mentioned clearly that the other lady did attempt to install my screen protector but it seems like she thought she did or it went wrong! She said they need to investigate the CCTV camera which I 100% supported. She came back saying it shows on the camera the lady was fitting it, which is not what I’m arguing because I mentioned from the minute I walked into the store that I was there and she did attempt to fit it but it seems like when she pulled the upper film she pulled the whole screen protector out with it. She then said she’ll demonstrate to me how a screen protector is placed. While she did it I stopped her at the point where the lady might have gone wrong, and I explained what happened exactly and she should go back to her recordings and check closely if the screen protector is actually on the phone after she was done. She refused claiming they already did, and she is happy to demonstrate it the way the lady did it to show me I’m wrong. When she started fitting it, that’s when the screen protector started to pull out with her, but because she is aware of the situation she stopped, gave it a push and then pulled the upper film. When I pointed this out, she said that could happen but not with two phones. I told her it’s the same lady who did both so it could be that she pulled it hard both times, and asked her how can she be so sure and demanded that I see the recording, she said she can’t show me the recording and she can’t be so sure of what happened because she wasn’t there at the time but because I’m saying it happened with both phones that’s why she knows 100% it’s impossible. In short, she was telling me you are lying indirectly. She then asked how she can help me because she can’t see they hold any responsibility and said they are happy to repair my screen at my own cost. I told her it’s not my mistake that my screen is full of scratches because of their incompetence, she said the scratches don’t matter and she can’t be sorry for that since the screen is broken now. I told her this could have been avoided if I had a screen protector on she said this regular screen protector does not protect the screen from breakage, I told her yes but it could have prevented it or at least prevent the scratches. And I told her I can’t believe I’m actually saying this but I’m happy the screen broke because if it didn’t and I didn’t attempt to remove the screen protector I would have never known that I never had one on both phones. She then said they can’t be held responsible for anything and she is 100% sure the screen protectors were fitted which means I’m making this up to have my phone repaired. I honestly couldn’t care less about the screen or the phone but the fact that this happened at an Apple store and how they are willing to rip-off customers Infront of their faces and not honor their staff incompetency is just disappointing and clearly shows how cheap they are becoming. I’m not sure if it’s only this branch but beware people check your things before you leave, take receipts and even videos if you have to, don’t trust the staff at the Castle Towers branch. They could easily scam you with sweet talk and you walk out not knowing what is awaiting you if you come back or complain of something. Seems like they are masters or rip-off. This is now with the NSW Fair Trading and I'll take it as far as I could because for me it's not the phone or screen it's the concept that I was deceived then made a liar at an Apple Store.
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
I bought a macbook and it constantly crashed
It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.
They are just trying to make people fool
One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.
Apple and Support Joke
Tell you a joke with exprienceing Apple.
My Apple phone clock is always behind
Even With Auto set by network!!
On line support couldn't do anything, even connecting remotely about 1:30-2 hours.
The system update shows there is not any available software.
And is funny with apple that, online support said, in fact there is one higher update, but your phone cannot detect it, and no manual possibility. Is not funny.
Local shop even funnier with Corona,
A jam off people in the queue start (10 in a SM), then with 20-30 meter of queue the distance 5-...
Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple
There was no 0 star option
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!
Wonderful experience at the Chadstone Apple Store
Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.
Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.
I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple
APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.
I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!
Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!
Apple support -disgraceful
I purchased series 5 cellular watch, it does not connect to cellular Apple are well aware of the situation and bluntly refuse to issue a refund or come up with a plan for two months every single day I have to call them and every single day they tell me they have updated my case. I am no longer interested in the case or the reasons why it won’t connect I just want a refund but they just refuse to do that. I too have been an Apple supporter in the past. But I have to sell my $800 watch in ebay just to try and recoup some funds, for a huge tech gi...ant I am absolutely disappointed in there very poor behaviour and I won’t purchase anything from them again but the ignorance of the tech giant doesn’t really care if they loose a couple of buyers along the way
Long wait for lousy service
Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.
Poor service for a premium product
Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.
The best Mac ever
On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.
Apple devices are not reliable and their warranty service is horrible! Buggy Software
I use iPhone XS Max and have updated the phone to IOS13 and since then having continuous battery issue. Apple refused to replace the warranty even though the phone is under warranty. Went to store and spoke to representative, and their false claims.
They have a very bad and rude support service. Phone does not even last half a day and have to keep connecting to charger. It doesn't even charges the phone properly. Apple reps says it's normal.
They used to have a great service but now it is the worst experience. Was a big fan of Apple products ...
Excellent customer service
Apple store Miranda is a great store with efficient customer service! Staff are very friendly and ensure to provide excellent and honest advice. Highly recommend Apple at Miranda! Well done!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.