apple are the worst
if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE
Interest free period what you’re not told…..
We purchased 2 x new iPhone 12’s, one was cash and the other we took up a 24-month interest free promotion. We’ve had a Latitude credit card for many years and make purchases from time to time – who doesn’t like free money.
The concern with Apple stores that their advisors are not compliant with FSRA, and most do not have access to process a sale through Latitude.
What people need to be aware of, is that if you have a current purchase on your Latitude Credit card, Latitude will not charge you equal instalments to pay the Apple purchase off in f...
Terrible waiting time with appointment.
I was waiting over 1 hr with a appointment at 12pm. The whole system todo with customers waiting is terrible..do not get a appointment ! Do wait in line because with a appointment you will be in the same line as everyone else and you wasted your day waiting around. I purchased a laptop $1500 but treated outside the store unfairly .The 3 team members found it funny when I argued my point.outside staff unprofessional. highpoint store vic. ( buy online )
Poor customer service
I booked an appointment to buy a new iPhone at the Maribyrnong Highpoint shopping centre last Saturday. My appointment was at 11 o’clock for a 15 minutes slot. I was on time and they made me wait for 25 minutes before I was let in the shop. Once in a guy by the name of Jay approached me. He was not welcoming, nor smiling. I said I wanted to buy an iPhone, he replied very coldly : there they are. I said can you talk me through them. He replied
they are all the same the difference is just in sizes. I felt like every question I asked him he had...
It doesn't need to be this way
The easy part was placing the order for an iPhone online and opting to pick up from the local store. Chose the 15 minute slot before 5pm, and now wait for the text/email telling you it's ready to collect. Store closes at 5:30 and still no text at 5pm. So, hoof it down to the store. The "greeter" on the door can't help but make a clever remark as he asks for photo id. You're told to wait outside while they go get your new iPhone. Some welcome eh? Out comes the guy with the phone. Hands it to you, no words of thanks. Off you go mate.
At 6:30 ...
Superbo service with Ben
Couldn’t have been happier after my visit to the Highpoint store in a wheelchair this morning...had an appointment, wheeled straight to desk with Ben and my old clunker iPad from Vietnam, prompt diagnosis, super friendly and laughed at my Baby Boomer jokes and made light of my expertise.(lack of !). Out in a flash and had lunch at a great joint he recommended as a personal fave....no kickbacks ! What’s not to like ?
Why make an appointment
Made an online appointment 1 week ago, arrived early but told to return 5 mins before, have now been waiting over 20 mins past my appointment- unacceptable service. Come on Apple!
Products overpriced and do not match advertisements
After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.
Apple services sucks ..pathetic monopoly
Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly
WHat is going on people
Apple store still concerned about the COVID virus. Only shop in Robina centre
Had to have an appointment to enter store. Was in the queue of 10 people.
An Apple staff member standing to one side responsible for handing out face masks.
His mask was off and he had his finger up his nose. In public. Disgusting.
5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
Worst experience in a long time
I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about
Discrimination against people with mask exemptions
The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.
Repair Booking System
Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!
Rubbish. Buy anything but an Apple computer.
The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...
RUDE AND ARROGANT
Went to service and repair an I-Pad. Made an appointment (why was it necessary as there were only ever 3-4 other customers in the Hornsby store. At one stage there were 8 staff standing against the back wall chatting amongst themselves. The only ones working consistently were the cleaners wiping down the same desks every few minutes. The person helping me had to get several computers as some were "not working as they should" and there were faulty cords. After just 90 minutes success. It seemed like a difficult process for "an update", sti...ll what do we mere mortals understand The Manager chatted and was quite dismissive, and in many ways appeared arrogant. Advice: Make an appointment, expect to be there a while but don't expect "awesome" service. Oh, and they have zero sense of humour.
Not showing u how
I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.
My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.
Deceived at Apple Castle Tower Store
I visited Apple store at Castle Towers on the 26th July 2020 for a screen protector installation for two apple phones. The lady started placing my screen protector and I trusted she knows what she is doing. She gave me the phones back and I was surprised of how fine this screen protector is to the point that it covers my whole screen, but she smiled and said it’s always nice to have a fresh look. Two weeks later, on the 13th August 2020, my phone fell by accident and the screen broke. It’s not the first time my phone falls, and I had it for alm...ost 2 years now and always had the regular screen protector and it fell before but never for once broke. I thought maybe the damage is on the screen protector as it happened to me before and the screen protector took the hit. When I tried to remove it, it is when I realized that my phone does not has a screen protector. I was shocked and I asked my husband to try pull it out but no, nothing was there. I then went and got my other phone tried to pull the screen protector, but it wasn’t there as well. I was clearly deceived by Apple. At that point I was not concerned at all about the broken screen my frustration and anger was all because I trusted Apple as a worldwide well known company with this effortless job and I never thought for once that their employees could be so incompetent to the extend that they screw up on fitting a screen protector and all this time I was under the impression that I had one fitted! I went back to the store on Thursday 13th August, asked to speak to the store manager, a lady came to me, I explained what happened and mentioned clearly that the other lady did attempt to install my screen protector but it seems like she thought she did or it went wrong! She said they need to investigate the CCTV camera which I 100% supported. She came back saying it shows on the camera the lady was fitting it, which is not what I’m arguing because I mentioned from the minute I walked into the store that I was there and she did attempt to fit it but it seems like when she pulled the upper film she pulled the whole screen protector out with it. She then said she’ll demonstrate to me how a screen protector is placed. While she did it I stopped her at the point where the lady might have gone wrong, and I explained what happened exactly and she should go back to her recordings and check closely if the screen protector is actually on the phone after she was done. She refused claiming they already did, and she is happy to demonstrate it the way the lady did it to show me I’m wrong. When she started fitting it, that’s when the screen protector started to pull out with her, but because she is aware of the situation she stopped, gave it a push and then pulled the upper film. When I pointed this out, she said that could happen but not with two phones. I told her it’s the same lady who did both so it could be that she pulled it hard both times, and asked her how can she be so sure and demanded that I see the recording, she said she can’t show me the recording and she can’t be so sure of what happened because she wasn’t there at the time but because I’m saying it happened with both phones that’s why she knows 100% it’s impossible. In short, she was telling me you are lying indirectly. She then asked how she can help me because she can’t see they hold any responsibility and said they are happy to repair my screen at my own cost. I told her it’s not my mistake that my screen is full of scratches because of their incompetence, she said the scratches don’t matter and she can’t be sorry for that since the screen is broken now. I told her this could have been avoided if I had a screen protector on she said this regular screen protector does not protect the screen from breakage, I told her yes but it could have prevented it or at least prevent the scratches. And I told her I can’t believe I’m actually saying this but I’m happy the screen broke because if it didn’t and I didn’t attempt to remove the screen protector I would have never known that I never had one on both phones. She then said they can’t be held responsible for anything and she is 100% sure the screen protectors were fitted which means I’m making this up to have my phone repaired. I honestly couldn’t care less about the screen or the phone but the fact that this happened at an Apple store and how they are willing to rip-off customers Infront of their faces and not honor their staff incompetency is just disappointing and clearly shows how cheap they are becoming. I’m not sure if it’s only this branch but beware people check your things before you leave, take receipts and even videos if you have to, don’t trust the staff at the Castle Towers branch. They could easily scam you with sweet talk and you walk out not knowing what is awaiting you if you come back or complain of something. Seems like they are masters or rip-off. This is now with the NSW Fair Trading and I'll take it as far as I could because for me it's not the phone or screen it's the concept that I was deceived then made a liar at an Apple Store.
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
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