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Apple Physical store

Apple Physical store (page 2 of 3)

1.6 from 151 reviews · View Statistics

Reviews

1.6

76 reviews
  • Product Quality
    1.8 (46)
  • Return Claim MadeYes (7) · No (52)
  • Customer Service
    1.1 (52)
  • Warranty Claim MadeYes · No (60)
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I bought a macbook and it constantly crashed

published

It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMacbook
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Keshav B.

Keshav B.South East Queensland, QLD

They are just trying to make people fool

published

One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 256GB
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Pa Iz

Pa IzSydney, NSW

Apple and Support Joke

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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murtaza

murtazaMetropolitan Adelaide, SA

iphone repair

published

Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationrundle place SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 Pro Max
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Hilda V.

Hilda V.South East Queensland, QLD

There was no 0 star option

published

OMG!!!
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sophie

Sophie

  • 4 reviews
  • 1 like

Horrible

published

Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarindale, QLD
Warranty Claim MadeNo
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Julia

JuliaSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Time wasting

published

I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarindale
Warranty Claim MadeNo
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Jane

JaneGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 7 likes

APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.

published

I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthland Vic
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 16GB
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Elisy

ElisySydney, NSW

  • 5 reviews
  • 6 likes

5.00pm

published

Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMiranda apple store
Warranty Claim MadeNo
Product PurchasedApple Macbook 12-inch 2017
1 comment
Elisy
Elisy

Apple is a rip off

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Debbie

DebbieVic

  • 19 reviews
  • 12 likes

Apple support -disgraceful

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5 GPS + Cellular
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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 29 reviews
  • 26 likes

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane cbd
Warranty Claim MadeNo
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Sheila Ryan

Sheila RyanSydney, NSW

  • 2 reviews
  • 1 like

Poor service for a premium product

published

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
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Mitesh

MiteshGreater Melbourne (Inner), VIC

Apple devices are not reliable and their warranty service is horrible! Buggy Software

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Fountain Gate
Warranty Claim MadeNo
Product PurchasedOnline
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Brendan Kaczorowski

Brendan KaczorowskiHunter Region, NSW

Iv never waited so long for someone to take my money

published

I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCharlestown apple
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
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Dean P

Dean PGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

4 attempts to get a phone on a plan. Still no luck.

published

Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
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Terrible customer service

published

I visited the Apple store in Robina, Gold Coast on few occasions. The staff are not caring, and you have to wait long to buy a product such as an accessory. I think the staff are not well trained to provide a good customer service. They just show that are busy with a small tablet they are carrying.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina Gold Coast
Warranty Claim MadeNo
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Bill

Bill

  • 4 reviews

Get your act together Apple and start treating your repair customers with a bit of respect

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Sydney
Warranty Claim MadeNo
Product PurchasedApple MacBook Pro with Retina Display 15-inch 2014 Mid
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Steve

Steve

  • 43 reviews
  • 34 likes

Apple Chadstone simply shocking service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone.
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s Plus 128GB
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Fire4FX

Fire4FXSydney, Australia

  • 9 reviews
  • 11 likes

Apple laptop - iMac PC Firmware EFI chip password locks

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Bad service Garden City Apple Store

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGarden City
Warranty Claim MadeNo
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