?
? !
1 photo
Apple Physical store

Apple Physical store (page 3 of 4)

1.6 from 148 reviews · View Statistics

Reviews

1.6

74 reviews
  • Product Quality
    2.4 (58)
  • Return Claim MadeYes (10) · No (62)
  • Customer Service
    1.7 (65)
  • Warranty Claim MadeYes · No (74)
Previous
Next
Dean P

Dean PGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

4 attempts to get a phone on a plan. Still no luck.

published

Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.

Similar opinion? Write a review on ProductReview.com.au!
Geoffrey G.

Geoffrey G.Sydney, NSW

Very slow service due to poor equipment.

published

Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.

Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Geoff Gray
Gray.Geoffrey8@gmail.com

Similar opinion? Write a review on ProductReview.com.au!

Terrible customer service

published

I visited the Apple store in Robina, Gold Coast on few occasions. The staff are not caring, and you have to wait long to buy a product such as an accessory. I think the staff are not well trained to provide a good customer service. They just show that are busy with a small tablet they are carrying.

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Sheridan Hills

Sheridan HillsGreater Melbourne (Outer), VIC

  • 11 reviews
  • 1 like

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Similar opinion? Write a review on ProductReview.com.au!
Bill

Bill

  • 3 reviews

Get your act together Apple and start treating your repair customers with a bit of respect

published
Similar opinion? Write a review on ProductReview.com.au!
Steve

Steve

  • 43 reviews
  • 31 likes

Apple Chadstone simply shocking service

published
Similar opinion? Write a review on ProductReview.com.au!
Fire4FX

Fire4FXSydney, Australia

  • 9 reviews
  • 11 likes

Apple laptop - iMac PC Firmware EFI chip password locks

published
Similar opinion? Write a review on ProductReview.com.au!

Bad service Garden City Apple Store

published
Similar opinion? Write a review on ProductReview.com.au!

Bad service

published

Don’t get your phone fix here,
I was told to pick up at 3:40 waited extra 1hour until repair finished
You have to keep going back to ask the staff for updates every 15mins

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Linda and Brent

Linda and BrentSydney, NSW

  • 2 reviews

No exchange new watch strap unopened

published

Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible

Similar opinion? Write a review on ProductReview.com.au!
jason 27

jason 27South East Queensland, QLD

  • 2 reviews
  • 4 likes

Apple Robina Store Staff are Con Artists.

published

I book my iPhone 6 plus in the above store for new battery, the sales-man tried to sign me up a new phone before we we even started. The phone came on then they took it away for testing , came back with some Jargon about it not worth replacing. I went to a local dealer & replaced the battery for $10 cheaper & it works fine now. BE WARNED...Do not go there !

Similar opinion? Write a review on ProductReview.com.au!
Ritesh

RiteshSydney, NSW

  • 3 reviews
  • 1 like

Upsetting and frustrating

published

Bought iPad mini cellular from George street Apple store. Forgot my iCloud password and the phone number, couldn’t log in. The serial no. of the receipt I have and the serial no. of the product doesn’t match. Called tech support twice. Was told to go to the store to solve the matter. Took Genius Bar app. When I went there the employee who served was not nice and had attitude. Everything was I can’t and talking to me as if I had stolen the product. Asking me to produce the receipt that I had taken the pains to physically go and get it from their store. Is it my fault that I was send the wrong receipt?

Similar opinion? Write a review on ProductReview.com.au!
Steve

SteveHunter Region, NSW

  • 2 reviews

Total quality service.

published

After experiencing screen issues with my iPhone I made an appointment with the Genius Bar. Within 10 minutes I was served. The Apple rep saw my issue and took full responsibility for my screen issue. They took my phone then and there for repairs. I went and got some lunch. When I returned my phone wasn’t quite ready so I joined in on one of the classes running in store. So I now can use the Clips app with ease and had my phone repaired and returned in under 2 hours.

Similar opinion? Write a review on ProductReview.com.au!
Simone

SimoneMetropolitan Adelaide, SA

Poor customer Service

published

A staff member was asked to help me with a macbook pro and to answer some questions I had when I went in this store today. I was told he was an "expert in computers". He turned out to be very condescending and rude when he was replying to my questions. Originally I placed an order with him to buy a computer but after his rudeness I cancelled my order and walked out. I confronted the manager and he seemed nice but his staff are the gate to this company. To me, they are Apple.

Similar opinion? Write a review on ProductReview.com.au!
evants

evantsGreater Melbourne (Outer), VIC

  • 5 reviews

Poor customer service

published

When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.

Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Joshua

JoshuaSydney

  • 5 reviews
  • 2 likes

Wasted $3400

published

bought a high end macbook pro.

repair cost was close to original price so i threw it away.. little did i know there was a man called louiss rossman thanksapple

Similar opinion? Write a review on ProductReview.com.au!
in2styles

in2stylesMetropolitan Adelaide, SA

Update don’t do nothing is compatible

published

Don’t do any recent updates I can’t charge my phone which on the cord I have done for over a year now left with a phone that is nearly flat
Use to live apple however now after this with them I’m pretty sure most will go once there plans expire I’ve bought mine out right over 4 years from an apple store and a few years before hand after this though I think I’ll have to learn android

Similar opinion? Write a review on ProductReview.com.au!
Heidi

HeidiPerth, WA

No quality of staff

published

I bought 2 apple watches from the Perth City Apple store. Told the staff i needed a tax receipt for Tax refund. The staff didn't include my name in the receipt when I needed for tax refund as purchases over 1000AUD needed the buyer's identity.

Similar opinion? Write a review on ProductReview.com.au!
I KNOW

I KNOWCanberra Central 2601, ACT

  • 6 reviews
  • 10 likes

Refused screen replacement under 18

published

This will make you laugh... I purchased an Apple iPhone 7 with 'apples protection plan', I broke the screen, booked with Canberra Apple Store (Bunda St City) online for screen replacement for 3:15pm (wait for replacement)
Upon arrival I am told I can't have my screen replaced because I am only 17 years old. Start laughing now.
My father (shocked) rang the store only to be told you have to over 18 to have a screen replaced.
So Apple will take your money for a phone take your money for Protection Plan and not deliver.
Apple AU website has nothing to say you must be over 18 to replace a iPhone screen.

...Canberra City Apple Store, You are a joke !...

Similar opinion? Write a review on ProductReview.com.au!
bidol

bidolGreater Melbourne (Metropolitan), VIC

  • 44 reviews
  • 16 likes

Finally got my iPhone X replaced

published

Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!

Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 4
See all Apple Store Australia reviews

Questions & Answers

Sorry, there are no questions about Apple Physical store but you can read 11 questions about Apple Store Australia.

Get an answer from our members

Apple Physical store

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.