4 attempts to get a phone on a plan. Still no luck.
Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.
Very slow service due to poor equipment.
Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.
Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Terrible customer service
I visited the Apple store in Robina, Gold Coast on few occasions. The staff are not caring, and you have to wait long to buy a product such as an accessory. I think the staff are not well trained to provide a good customer service. They just show that are busy with a small tablet they are carrying.
Fixed all issues - no charge
First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.
Get your act together Apple and start treating your repair customers with a bit of respect
I took my laptop into the Sydney Apple store today to have a battery replaced. It's a mid-2014 Macbook Pro Retina, and I was advised the repair will take 7-10 days and cost $289.
How is it even remotely acceptable by any standard of customer service that a battery replacement can take so long? The price I expect, but the time to repair is unthinkable. Either they have too few staff, or they are receiving too many faulty products back for repair. Either way, this is something a customer should be shielded from.
One of the battery segments ...was swollen up like a pillow. How is it even remotely acceptable that such a poorly designed product can have such a short life span, and not be covered by a fit-for-purpose warranty? I advised them I would be commenting on the experience, and this is my first post. I don't have high expectations my next post will be any more flattering of Apple, or of their products. If they do come through within a reasonable repair time, I'll gladly update this post to reflect that. If not, I'll take more time to articulate exactly why I will not be purchasing any further Apple products, either for myself or my family.
Apple Chadstone simply shocking service
We went to the Apple Chadstone store to swap our waterlogged dead 6s Plus 64 gb phone for another . I phoned first and the salesman said no problems. He said Apple could swap it over for a cost of about $460. No problem I said. On Saturday afternoon, 12 October 2019, we wasted more than an hour in a very very noisy hot store. The young lass serving us was speaking so fast and in technical terms I did not understand. She kept on about how they could do this and that. But I explained to her several times - I just want to buy or swap for a new ph...one and they kept on asking for the ID of the old phone. Why on earth would they worry about the old phone? We just kept going around and around in circles. The original 6s Plus we bought was rubbish and was swapped over for another as it was under warranty. I really think these Apple iPhones are not very good. More than $1,000.
- Physical store
- Verified customer
Apple laptop - iMac PC Firmware EFI chip password locks
Buyers beware of 2nd hand Apple laptops or iMac PC purchases. This is an expensive lesson I've learnt this week.
Those particular items should be listed as "Faulty & for parts only!" Whether they are able to turn on or have been wiped with a new install.
My experience recently with this is an issue world-wide that the Firmware EFI chip is locked.
I cannot unlock the Apple EFI (BIOS password) as the original owner set it up.
The business I purchased my iMac from cannot provide an original 'Proof Of Purchase' receipt either & Apple will not u...nlock it! So paying hundreds of dollars for Apple products you could be left with a dud. Especially if the HDD fails then it's an expensive paper-weight. It is also very difficult even as an experienced IT Tech to remove the password which could cost a couple of hundred dollars.
Bad service Garden City Apple Store
Unfortunately I was waiting for my 3:50pm appointment till 4:30pm. All the clients in the table were served and I waited patiently. Then a friend happened to rock up and I said you have to wait for a bit when he asked. He was served within 2 minutes. I said to him while another staff member was there if I don't get served soon I would have to buy a google pixel instead of the iphone XS if they cant serve me soon and if my current iphone cannot be potentially fixed. So no one came for another 10 minutes and a new client came in to my table and g...ot served within a minute. Said to my mate had to go to get a new phone urgently before the day finishes and left to JB Hi fi and got the google pixel 3 - an AWESOME PHONE! Not sure if its discrimination or just bad service there but would like to think the latter. Im sure steve jobs wouldn't appreciate that sort of terrible service guys.
Don’t get your phone fix here,
I was told to pick up at 3:40 waited extra 1hour until repair finished
You have to keep going back to ask the staff for updates every 15mins
No exchange new watch strap unopened
Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible
Apple Robina Store Staff are Con Artists.
I book my iPhone 6 plus in the above store for new battery, the sales-man tried to sign me up a new phone before we we even started. The phone came on then they took it away for testing , came back with some Jargon about it not worth replacing. I went to a local dealer & replaced the battery for $10 cheaper & it works fine now. BE WARNED...Do not go there !
Upsetting and frustrating
Bought iPad mini cellular from George street Apple store. Forgot my iCloud password and the phone number, couldn’t log in. The serial no. of the receipt I have and the serial no. of the product doesn’t match. Called tech support twice. Was told to go to the store to solve the matter. Took Genius Bar app. When I went there the employee who served was not nice and had attitude. Everything was I can’t and talking to me as if I had stolen the product. Asking me to produce the receipt that I had taken the pains to physically go and get it from their store. Is it my fault that I was send the wrong receipt?
- Physical store
- Verified customer
Total quality service.
After experiencing screen issues with my iPhone I made an appointment with the Genius Bar. Within 10 minutes I was served. The Apple rep saw my issue and took full responsibility for my screen issue. They took my phone then and there for repairs. I went and got some lunch. When I returned my phone wasn’t quite ready so I joined in on one of the classes running in store. So I now can use the Clips app with ease and had my phone repaired and returned in under 2 hours.
Poor customer Service
A staff member was asked to help me with a macbook pro and to answer some questions I had when I went in this store today. I was told he was an "expert in computers". He turned out to be very condescending and rude when he was replying to my questions. Originally I placed an order with him to buy a computer but after his rudeness I cancelled my order and walked out. I confronted the manager and he seemed nice but his staff are the gate to this company. To me, they are Apple.
Poor customer service
When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.
bought a high end macbook pro.
repair cost was close to original price so i threw it away.. little did i know there was a man called louiss rossman thanksapple
Update don’t do nothing is compatible
Don’t do any recent updates I can’t charge my phone which on the cord I have done for over a year now left with a phone that is nearly flat
Use to live apple however now after this with them I’m pretty sure most will go once there plans expire I’ve bought mine out right over 4 years from an apple store and a few years before hand after this though I think I’ll have to learn android
No quality of staff
I bought 2 apple watches from the Perth City Apple store. Told the staff i needed a tax receipt for Tax refund. The staff didn't include my name in the receipt when I needed for tax refund as purchases over 1000AUD needed the buyer's identity.
Refused screen replacement under 18
This will make you laugh... I purchased an Apple iPhone 7 with 'apples protection plan', I broke the screen, booked with Canberra Apple Store (Bunda St City) online for screen replacement for 3:15pm (wait for replacement)
Upon arrival I am told I can't have my screen replaced because I am only 17 years old. Start laughing now.
My father (shocked) rang the store only to be told you have to over 18 to have a screen replaced.
So Apple will take your money for a phone take your money for Protection Plan and not deliver.
Apple AU website has nothing to say you must be over 18 to replace a iPhone screen.
...Canberra City Apple Store, You are a joke !...
Finally got my iPhone X replaced
Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!
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