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Apple Physical store

Apple Physical store (page 2 of 2)

1.6 from 150 reviews · View Statistics

Reviews

1.6

34 reviews
  • Product Quality
    1.9 (31)
  • Return Claim MadeYes (20) · No (12)
  • Customer Service
    1.6 (29)
  • Warranty Claim MadeYes (34) · No
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Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMacbook Pro 16-inch 2019
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Tia Marie

Tia MarieSouthwest, VIC

  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
Similar opinion? Write a review on ProductReview.com.au!
Phew

PhewSydney, NSW

  • 5 reviews
  • 6 likes

Horrendous! Apple GENIUS Deleted 8 Years Worth of Data Including All My Photos.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge Street, SYDNEY
Warranty Claim MadeYes
Product PurchasedApple iPhone X
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apple service worth less than an apple with a bite taken out

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationjb hi fi Ipswich
Warranty Claim MadeYes
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Muckl

MucklSouth East Queensland, QLD

  • 3 reviews

Terrible service and warranty handling.

published

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Chermside
Warranty Claim MadeYes
Product PurchasedApple Watch Series 1
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Ken Mclachlan

Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint
Warranty Claim MadeYes
Product PurchasedApple Watch Series 4
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C Z.

C Z.

  • 2 reviews
  • 1 like

Poor service at Chadstone store

published

Hi

Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.

I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.

Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....

I hope this feedback is looked into so other customers are not affected by his disgusting attitude.

Regards

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationchadstone
Warranty Claim MadeYes
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Anthony D.

Anthony D.Metropolitan Adelaide, SA

  • 5 reviews
  • 5 likes

Disgraceful new iphone 8+ fault resolution by the world's richest Company...

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAdelaide Apple Store
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
Similar opinion? Write a review on ProductReview.com.au!
Duncan

DuncanSydney, NSW

  • 7 reviews

I can’t knock Apple

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationBondi & Broadway
Warranty Claim MadeYes
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Worst customer service ever - was lied to over the phone the expected to pay $600

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Broadway Sydney
Warranty Claim MadeYes
Product PurchasedApple iPhone X
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Negative feedback

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHight point apple care
Warranty Claim MadeYes
Product PurchasedApple iPhone X
Similar opinion? Write a review on ProductReview.com.au!

Hipsters and lies

published

Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Nuno

NunoSydney, NSW

  • 5 reviews
  • 1 like

Excellent after service. Extremely happy with Apple

published

Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Patient Pete

Patient PeteGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

AppleCare - what a Rort

published

Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!

AppleCare should be avoided like the plague.

Very poor experience Apple, you’d be bananas to apply it!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 256GB
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