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Apple Physical store

Apple Physical store

1.6 from 145 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (28)
  • Return Claim MadeYes (32) · No
  • Customer Service
    1.6 (28)
  • Warranty Claim MadeYes (20) · No (10)
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rcpje

rcpjeSouth East Queensland, QLD

  • 2 reviews
  • 1 like

apple are the worst

published

if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (6th Generation)
Andrew L.

Andrew L.

  • 3 reviews

Superbo service with Ben

published

Couldn’t have been happier after my visit to the Highpoint store in a wheelchair this morning...had an appointment, wheeled straight to desk with Ben and my old clunker iPad from Vietnam, prompt diagnosis, super friendly and laughed at my Baby Boomer jokes and made light of my expertise.(lack of !). Out in a flash and had lunch at a great joint he recommended as a personal fave....no kickbacks ! What’s not to like ?

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHighpoint
Warranty Claim MadeNo
1 comment
Andrew L.
Andrew L.

Further proof to me that Millenials aren’t aaaallllll bad !?!:)

Worse than Telstra

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Carindale
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
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joe

joe

  • 3 reviews
  • 1 like

Complaint Apple Highpoint Store ( Maribynong) VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint (Maribynong)
Warranty Claim MadeYes
Neil

NeilGold coast

  • 3 reviews
  • 1 like

Products overpriced and do not match advertisements

published

After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRobina
Warranty Claim MadeNo
Saahil

SaahilSydney, NSW

  • 4 reviews
  • 1 like

Apple services sucks ..pathetic monopoly

published

Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle hill
Warranty Claim MadeNo
Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

published

Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
Hind

HindSydney, NSW

  • 3 reviews
  • 1 like

Deceived at Apple Castle Tower Store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Castle Towers
Warranty Claim MadeNo
clinton45

clinton45Queensland

  • 3 reviews
  • 4 likes

They consistently lie to you about your phone.

published

Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
Product PurchasedApple iPhone 11
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murtaza

murtazaMetropolitan Adelaide, SA

iphone repair

published

Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationrundle place SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 Pro Max
Sarra

SarraMetropolitan Adelaide, SA

  • 10 reviews
  • 6 likes

The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)

published

The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRundle Mall Adelaide, South Australia.
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
Howard J.

Howard J.Sydney, NSW

30 years of Apple and now I am thinking of other options

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBondi
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
Ekta

EktaPerth, WA

  • 2 reviews
  • 1 like

The service at Gineus bar is not Genius at all !!!

published

Worst service experienced at Apple store Perth City. One Apple rep was serving three different customer at the same time.. not consumer focused at all... had to wait...wait... and wait for hours as she was just switching between three consumers and finally ended up without any solution.... and Apple rep was insisting me to buy new product.... Soory mate! Your service sucks!! No more business with you guys.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple store, Perth City
Mimi

MimiSydney, NSW

  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
Hate Dell

Hate Dell

  • 17 reviews
  • 15 likes

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Ilya K.

Ilya K.Sydney, NSW

  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
Melb fashionista

Melb fashionistaMelb

  • 7 reviews
  • 8 likes

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
Tia Marie

Tia MarieSouthwest, VIC

  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
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