apple are the worst
if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE
Superbo service with Ben
Couldn’t have been happier after my visit to the Highpoint store in a wheelchair this morning...had an appointment, wheeled straight to desk with Ben and my old clunker iPad from Vietnam, prompt diagnosis, super friendly and laughed at my Baby Boomer jokes and made light of my expertise.(lack of !). Out in a flash and had lunch at a great joint he recommended as a personal fave....no kickbacks ! What’s not to like ?
Worse than Telstra
Visited Apple Store Carindale with damaged product (covered by AppleCare).
Advised that an appointment was needed (no specification as to the type of apptmt) and also advised an incorrect price for replacement of ipad.
Went home, made on line booking for a new ipad because thats what I wanted and there was no obvious option for replacement (its not a repair, but later i was to find out that this was the option I should have selected- silly me its replace, not repair but duh)
Showed up at apptmt time and waited 15 minutes to be served. Upon bein...
Complaint Apple Highpoint Store ( Maribynong) VIC
Apple store complaint
I visited the Apple highpoint store in VIC on the 28/Jan around 3.30 PM in regards to iPhone 12 Pro silicone case exchange warranty issue.
Was served by a lady cacusaian medium hair length blonde. Approached and advised the case was bought on the Jan 05 /2021 and started to show signs of failure within the case in particular splitting and volume up and down button area component protruding bit outside which is abnormal . I explained that this is unreasonable quality and a manufacturing defect , the lady replied, this i...s normal wear and tear, how can it be wear and tear and normal as it has only been used under 30 days and does the product in this instance (iPhone case) does not come with reasonable quality and should be lasting a reasonable period of time not 30 failure within 30 days? She had a quick chat with the manager -male , came back and told me nothing they can do . I said fine, can I at least talk with the manager to explain bit more in-depth explanation, she refused, gave the same answers back and in the end did not even ask the manager. She said she cannot help me and ask me to leave the store , this is a very rude and bad customer service , have I offended anyone here? , I have not sworn or say anything to anyone , all I request is reasonably to have a quick chat with the manager in charge. She said im wasting everyone’s time , with the amount of products I have purchased from Apple store before I am very appalled by the negative experience this sales staff has replied to me in. I don’t blame the manager as he is doing his only thing, but at the very least the lady serving me needs to learn some people skills and learn to have empathy towards customers. I said okay no worries, I will have a chat with ACCC and make a formal complaint, I kindly asked name of her and the manager’s name but did declined. Hence, I walked out of the store and the lady spoke to the security guard and said “ do not let this guy come again, they are all like this “ . At this point I am very upset and have left the store and I felt racially discriminated as why does she need to use the word “ They are all like this “, don’t let him in again” . As a customer, I have not even shouted or yelled at anyone, but spoken in a reasonable way, I am very upset by this and wants the store manager in charge or Apple to get in touch with me directly to solve this complication. I went home, talked to apple advisor, sent them a pic of the phone photo, they will mail the iPhone case out due to warranty defect, where is Apple’s customer value and pride is this how everyone should be treated especially by this lady , representing the “APPLE brand” ??
Products overpriced and do not match advertisements
After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.
Apple services sucks ..pathetic monopoly
Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly
Won’t be buying Apple anymore. Still dodgy company
Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.
Deceived at Apple Castle Tower Store
I visited Apple store at Castle Towers on the 26th July 2020 for a screen protector installation for two apple phones. The lady started placing my screen protector and I trusted she knows what she is doing. She gave me the phones back and I was surprised of how fine this screen protector is to the point that it covers my whole screen, but she smiled and said it’s always nice to have a fresh look. Two weeks later, on the 13th August 2020, my phone fell by accident and the screen broke. It’s not the first time my phone falls, and I had it for alm...ost 2 years now and always had the regular screen protector and it fell before but never for once broke. I thought maybe the damage is on the screen protector as it happened to me before and the screen protector took the hit. When I tried to remove it, it is when I realized that my phone does not has a screen protector. I was shocked and I asked my husband to try pull it out but no, nothing was there. I then went and got my other phone tried to pull the screen protector, but it wasn’t there as well. I was clearly deceived by Apple. At that point I was not concerned at all about the broken screen my frustration and anger was all because I trusted Apple as a worldwide well known company with this effortless job and I never thought for once that their employees could be so incompetent to the extend that they screw up on fitting a screen protector and all this time I was under the impression that I had one fitted! I went back to the store on Thursday 13th August, asked to speak to the store manager, a lady came to me, I explained what happened and mentioned clearly that the other lady did attempt to install my screen protector but it seems like she thought she did or it went wrong! She said they need to investigate the CCTV camera which I 100% supported. She came back saying it shows on the camera the lady was fitting it, which is not what I’m arguing because I mentioned from the minute I walked into the store that I was there and she did attempt to fit it but it seems like when she pulled the upper film she pulled the whole screen protector out with it. She then said she’ll demonstrate to me how a screen protector is placed. While she did it I stopped her at the point where the lady might have gone wrong, and I explained what happened exactly and she should go back to her recordings and check closely if the screen protector is actually on the phone after she was done. She refused claiming they already did, and she is happy to demonstrate it the way the lady did it to show me I’m wrong. When she started fitting it, that’s when the screen protector started to pull out with her, but because she is aware of the situation she stopped, gave it a push and then pulled the upper film. When I pointed this out, she said that could happen but not with two phones. I told her it’s the same lady who did both so it could be that she pulled it hard both times, and asked her how can she be so sure and demanded that I see the recording, she said she can’t show me the recording and she can’t be so sure of what happened because she wasn’t there at the time but because I’m saying it happened with both phones that’s why she knows 100% it’s impossible. In short, she was telling me you are lying indirectly. She then asked how she can help me because she can’t see they hold any responsibility and said they are happy to repair my screen at my own cost. I told her it’s not my mistake that my screen is full of scratches because of their incompetence, she said the scratches don’t matter and she can’t be sorry for that since the screen is broken now. I told her this could have been avoided if I had a screen protector on she said this regular screen protector does not protect the screen from breakage, I told her yes but it could have prevented it or at least prevent the scratches. And I told her I can’t believe I’m actually saying this but I’m happy the screen broke because if it didn’t and I didn’t attempt to remove the screen protector I would have never known that I never had one on both phones. She then said they can’t be held responsible for anything and she is 100% sure the screen protectors were fitted which means I’m making this up to have my phone repaired. I honestly couldn’t care less about the screen or the phone but the fact that this happened at an Apple store and how they are willing to rip-off customers Infront of their faces and not honor their staff incompetency is just disappointing and clearly shows how cheap they are becoming. I’m not sure if it’s only this branch but beware people check your things before you leave, take receipts and even videos if you have to, don’t trust the staff at the Castle Towers branch. They could easily scam you with sweet talk and you walk out not knowing what is awaiting you if you come back or complain of something. Seems like they are masters or rip-off. This is now with the NSW Fair Trading and I'll take it as far as I could because for me it's not the phone or screen it's the concept that I was deceived then made a liar at an Apple Store.
They consistently lie to you about your phone.
Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.
Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple
The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)
The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.
30 years of Apple and now I am thinking of other options
I bought a 7th generation iPad which I use just for my Sonos. I picked it up the other day, fingers underneath thumb on top and it cracked where my thumb was. I only bought this recently and use it rarely. I booked an appointment at Macmedic and they told me I should take in to the Apple store because they had to prepay to send it in, amount $518 which is about what I paid for the new unit at Officeworks.
I went into the shop and they said I could come back in 3 hours or book an appointment for a week away. I said that I could do neither.They s...
The service at Gineus bar is not Genius at all !!!
Worst service experienced at Apple store Perth City. One Apple rep was serving three different customer at the same time.. not consumer focused at all... had to wait...wait... and wait for hours as she was just switching between three consumers and finally ended up without any solution.... and Apple rep was insisting me to buy new product.... Soory mate! Your service sucks!! No more business with you guys.
If I’m lucky my phone will work? If I’m not it won’t!!
I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.
Not so smart
It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.
Excellent and fast service
Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly
So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give
Apple devices are not reliable any more and their warranty service is terrible!
They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!
Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
Apple Store - Highpoint Melb. Zero customer after sales customer service
Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!
Poor customer service in regards to issues with iPhone X
Apple removed this message from the forum...
* Ive had this issue with my iPhone X since I purchased it in July 2018. I addressed the issue when I returned from holidays in November. They ran tests, completely reset my phone and even changed the speaker over 2 visits to the Apple store (2 hour drive away). After being assigned to [name removed] from senior Apple support with the software engineers working on the issue, I was promised a fix with the software update in January. It did nothing. I contacted [name removed] in Feb and she never resp...onded to my calls or emails. Ive recently contacted Apple again and they have not helped me. These senior Apple advisors included [names removed]... again, all of who disappear after contact. Ive even tried to return it to Officeworks (where I purchased it) and they dont have a loan phone while they send mine off for diagnostics and repairs. Apple want me to do another diagnostic test, even though they have 2 from November and a video of my phone playing up. Apparently this isnt enough proof. I will upload the video to YouTube at some point over the weekend. * https://www.youtube.com/watch?v=gw0FP1kP5eo And here it is! Proof is in the pudding. Latest diagnostic test today showed nothing. But clearly, as shown here, there is a fault in the software. Head to this link if you have the same issues... but be warned Apple remove anything like my message above. https://discussions.apple.com/thread/8601375 And if you buy a phone from Officeworks (Australia) be warned they don't offer loan phones in the case they need to send your phone away for repair, even though it's in warranty.
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