?
? !
1 photo
Apple Physical store

Apple Physical store

1.6 from 148 reviews · View Statistics

Reviews

1.8

10 reviews
  • Product Quality
    1.9 (9)
  • Return Claim MadeYes (10) · No
  • Customer Service
    1.8 (10)
  • Warranty Claim MadeYes · No (10)
Previous
Next
rcpje

rcpjeSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

apple are the worst

published

if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (6th Generation)
Similar opinion? Write a review on ProductReview.com.au!
Andrew L.

Andrew L.

  • 3 reviews

Superbo service with Ben

published

Couldn’t have been happier after my visit to the Highpoint store in a wheelchair this morning...had an appointment, wheeled straight to desk with Ben and my old clunker iPad from Vietnam, prompt diagnosis, super friendly and laughed at my Baby Boomer jokes and made light of my expertise.(lack of !). Out in a flash and had lunch at a great joint he recommended as a personal fave....no kickbacks ! What’s not to like ?

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHighpoint
Warranty Claim MadeNo
1 comment
Andrew L.
Andrew L.

Further proof to me that Millenials aren’t aaaallllll bad !?!:)

Similar opinion? Write a review on ProductReview.com.au!
Neil

NeilGold coast

  • 3 reviews
  • 1 like

Products overpriced and do not match advertisements

published

After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRobina
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Saahil

SaahilSydney, NSW

  • 4 reviews
  • 1 like

Apple services sucks ..pathetic monopoly

published

Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle hill
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Hind

HindSydney, NSW

  • 3 reviews
  • 1 like

Deceived at Apple Castle Tower Store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Castle Towers
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
murtaza

murtazaMetropolitan Adelaide, SA

iphone repair

published

Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationrundle place SA
Warranty Claim MadeNo
Product PurchasedApple iPhone 11 Pro Max
Similar opinion? Write a review on ProductReview.com.au!
Linda and Brent

Linda and BrentSydney, NSW

  • 2 reviews

No exchange new watch strap unopened

published

Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChatswood
Warranty Claim MadeNo
Product PurchasedApple Watch strap
Similar opinion? Write a review on ProductReview.com.au!
jason 27

jason 27South East Queensland, QLD

  • 2 reviews
  • 4 likes

Apple Robina Store Staff are Con Artists.

published

I book my iPhone 6 plus in the above store for new battery, the sales-man tried to sign me up a new phone before we we even started. The phone came on then they took it away for testing , came back with some Jargon about it not worth replacing. I went to a local dealer & replaced the battery for $10 cheaper & it works fine now. BE WARNED...Do not go there !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationiPhone 6 from Apple . via vodafone.
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
bidol

bidolGreater Melbourne (Metropolitan), VIC

  • 44 reviews
  • 16 likes

Finally got my iPhone X replaced

published

Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGenius Bar high point
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
RDR

RDR

  • 2 reviews
  • 5 likes

Poor customer service from Apple Sydney

published

My 16 month old iPhone 8 Plus has very poor battery performance, when i went to Apple in Sydney (George St) I was told to reset the phone to factory settings and not restore from my backups. I said that is a lot of work on my part when replacing the battery worked for me. I had a follow up appointment a few days later, reset the phone as requested battery life is now worse. Apple has walked away from their product and left me with a degraded phone. Very poor product and very poor experience. I suggest people buy Samsung.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSydney George St
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus
Similar opinion? Write a review on ProductReview.com.au!
See all Apple Store Australia reviews

Questions & Answers

Sorry, there are no questions about Apple Physical store but you can read 11 questions about Apple Store Australia.

Get an answer from our members

Apple Physical store

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.