Worse than Telstra
Visited Apple Store Carindale with damaged product (covered by AppleCare).
Advised that an appointment was needed (no specification as to the type of apptmt) and also advised an incorrect price for replacement of ipad.
Went home, made on line booking for a new ipad because thats what I wanted and there was no obvious option for replacement (its not a repair, but later i was to find out that this was the option I should have selected- silly me its replace, not repair but duh)
Showed up at apptmt time and waited 15 minutes to be served. Upon bein...
Complaint Apple Highpoint Store ( Maribynong) VIC
Apple store complaint
I visited the Apple highpoint store in VIC on the 28/Jan around 3.30 PM in regards to iPhone 12 Pro silicone case exchange warranty issue.
Was served by a lady cacusaian medium hair length blonde. Approached and advised the case was bought on the Jan 05 /2021 and started to show signs of failure within the case in particular splitting and volume up and down button area component protruding bit outside which is abnormal . I explained that this is unreasonable quality and a manufacturing defect , the lady replied, this i...s normal wear and tear, how can it be wear and tear and normal as it has only been used under 30 days and does the product in this instance (iPhone case) does not come with reasonable quality and should be lasting a reasonable period of time not 30 failure within 30 days? She had a quick chat with the manager -male , came back and told me nothing they can do . I said fine, can I at least talk with the manager to explain bit more in-depth explanation, she refused, gave the same answers back and in the end did not even ask the manager. She said she cannot help me and ask me to leave the store , this is a very rude and bad customer service , have I offended anyone here? , I have not sworn or say anything to anyone , all I request is reasonably to have a quick chat with the manager in charge. She said im wasting everyone’s time , with the amount of products I have purchased from Apple store before I am very appalled by the negative experience this sales staff has replied to me in. I don’t blame the manager as he is doing his only thing, but at the very least the lady serving me needs to learn some people skills and learn to have empathy towards customers. I said okay no worries, I will have a chat with ACCC and make a formal complaint, I kindly asked name of her and the manager’s name but did declined. Hence, I walked out of the store and the lady spoke to the security guard and said “ do not let this guy come again, they are all like this “ . At this point I am very upset and have left the store and I felt racially discriminated as why does she need to use the word “ They are all like this “, don’t let him in again” . As a customer, I have not even shouted or yelled at anyone, but spoken in a reasonable way, I am very upset by this and wants the store manager in charge or Apple to get in touch with me directly to solve this complication. I went home, talked to apple advisor, sent them a pic of the phone photo, they will mail the iPhone case out due to warranty defect, where is Apple’s customer value and pride is this how everyone should be treated especially by this lady , representing the “APPLE brand” ??
Won’t be buying Apple anymore. Still dodgy company
Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.
They consistently lie to you about your phone.
Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.
The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)
The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.
30 years of Apple and now I am thinking of other options
I bought a 7th generation iPad which I use just for my Sonos. I picked it up the other day, fingers underneath thumb on top and it cracked where my thumb was. I only bought this recently and use it rarely. I booked an appointment at Macmedic and they told me I should take in to the Apple store because they had to prepay to send it in, amount $518 which is about what I paid for the new unit at Officeworks.
I went into the shop and they said I could come back in 3 hours or book an appointment for a week away. I said that I could do neither.They s...
If I’m lucky my phone will work? If I’m not it won’t!!
I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.
Not so smart
It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.
Excellent and fast service
Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly
So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give
Apple devices are not reliable any more and their warranty service is terrible!
They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!
Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
Apple Store - Highpoint Melb. Zero customer after sales customer service
Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!
Poor customer service in regards to issues with iPhone X
Apple removed this message from the forum...
* Ive had this issue with my iPhone X since I purchased it in July 2018. I addressed the issue when I returned from holidays in November. They ran tests, completely reset my phone and even changed the speaker over 2 visits to the Apple store (2 hour drive away). After being assigned to [name removed] from senior Apple support with the software engineers working on the issue, I was promised a fix with the software update in January. It did nothing. I contacted [name removed] in Feb and she never resp...onded to my calls or emails. Ive recently contacted Apple again and they have not helped me. These senior Apple advisors included [names removed]... again, all of who disappear after contact. Ive even tried to return it to Officeworks (where I purchased it) and they dont have a loan phone while they send mine off for diagnostics and repairs. Apple want me to do another diagnostic test, even though they have 2 from November and a video of my phone playing up. Apparently this isnt enough proof. I will upload the video to YouTube at some point over the weekend. * https://www.youtube.com/watch?v=gw0FP1kP5eo And here it is! Proof is in the pudding. Latest diagnostic test today showed nothing. But clearly, as shown here, there is a fault in the software. Head to this link if you have the same issues... but be warned Apple remove anything like my message above. https://discussions.apple.com/thread/8601375 And if you buy a phone from Officeworks (Australia) be warned they don't offer loan phones in the case they need to send your phone away for repair, even though it's in warranty.
Terrible service and warranty handling.
Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.
Apple genius not so genius
Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
Apple genius I think not
Poor service at Chadstone store
Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.
I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.
Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....
I hope this feedback is looked into so other customers are not affected by his disgusting attitude.
Disgraceful new iphone 8+ fault resolution by the world's richest Company...
I received a brand new iphone 8 plus phone which I had purchased via the Qantas store, but noticed during setup that there was a significant issue with the display, with 5 pixels being faulty (always off). So I took the phone into the Adelaide Apple store and spoke to a so called "genius", who fully agreed that the phone was faulty and should be refunded or replaced. Problem was though, that they gave me the runaround by insisting that I take the matter up with the Qantas store, despite them having available replacement stock and being the act...ual manufacturer. They also tried to fob me off by offering a "remanufactured" phone as a replacement for my 1 day old unit, which I refused. It is my understanding that under the Consumer Laws of 2010 either the retailer or the manufacturer can be asked to remedy a fault in a new item, at my option. So now I am forced to waste time messing around with the Qantas store, going to post offices to return the item, and waiting another week for a resolution. I will be reporting this matter to the ACCC as I don't believe Apple are legally correct in treating customers in this manner.
Worst customer service ever - was lied to over the phone the expected to pay $600
Phone display died with other issues was unable to turn on or get a proper diagnosis as the phone wasn’t responding.
Admitted I had a 3rd party screen replacement.
They fix my phone and I call to ask how much it will cost - was told absolutely nothing as it was under warranty - just come in and collect it. Then I come in to pick it up and get told it will cost me 600 to collect it after being lied to over the phone. After being in the store for 30 min I get sent the receipt for 600 dollars 15 min into the second conversation with the staff me...
Hipsters and lies
Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.
AppleCare - what a Rort
Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!
AppleCare should be avoided like the plague.
Very poor experience Apple, you’d be bananas to apply it!
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