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Apple Physical store

Apple Physical store (page 2 of 7)

1.7 from 121 reviews

Reviews

1.7

121 reviews
5
(15)
4
(4)
3
(2)
2
(8)
1
(92)
  • Product Quality
    2.4 (85)
  • Return Claim MadeYes (25) · No (65)
  • Customer Service
    1.7 (85)
  • Warranty Claim MadeYes (29) · No (57)
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Ekta

EktaPerth, WA

  • 2 reviews
  • 1 like

The service at Gineus bar is not Genius at all !!!

published

Worst service experienced at Apple store Perth City. One Apple rep was serving three different customer at the same time.. not consumer focused at all... had to wait...wait... and wait for hours as she was just switching between three consumers and finally ended up without any solution.... and Apple rep was insisting me to buy new product.... Soory mate! Your service sucks!! No more business with you guys.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple store, Perth City
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Terrible customer service and Fragile product

published

Recently my 1 year old watch happened to unpair with my phone. Despite of trying every advice on Apple website and internet but no success to repairing it. Unable to make a reservation online so I went to the store and got told to come back another day at 9:30 with lack of interest to know the issue. After I refused to comeback another day he then booked me in to see a bloody Genius Bar at 3 hours later. Wasting my time and money. I will never ever buy any Apple product again.

Customer Service
Product Quality
Product PurchasedApple Watch Series 3 GPS + Cellular
Sophie

Sophie

  • 4 reviews
  • 1 like

Horrible

published

Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.

Customer Service
Return Claim MadeNo
Store LocationCarindale, QLD
Warranty Claim MadeNo
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Julia

JuliaSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Time wasting

published

I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
Warranty Claim MadeNo
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Jane

JaneGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 7 likes

APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.

published

I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthland Vic
Warranty Claim MadeNo
Product PurchasedApple iPhone SE 16GB
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A.D

A.DSouth East Queensland, QLD

  • 10 reviews
  • 2 likes

Really rude staff

published
Customer Service
Product Quality
Store LocationRobina
Product PurchasedApple Macbook Air 13" 2020
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Elisy

ElisySydney, NSW

  • 4 reviews
  • 6 likes

5.00pm

published

Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda apple store
Warranty Claim MadeNo
Product PurchasedApple Macbook 12-inch 2017
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1 comment
Elisy
Elisy

Apple is a rip off

Katia B.

Katia B.South East Queensland, QLD

  • 4 reviews

Quick and easy

published

Always quick and easy service. My phone stoped charging. It was way out of warranty. We came to the store and they fixed it within 2 minutes without any charges. Alway nice and friendly atmosphere even though they are always quite busy

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGold Coast
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Mimi

MimiSydney, NSW

  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
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fred

fredSydney, NSW

Apple service

published
Customer Service
Product Quality
Return Claim MadeNo
Debbie

DebbieVic

  • 15 reviews
  • 8 likes

Apple support -disgraceful

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
Product PurchasedApple Watch Series 5 GPS + Cellular
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290373m

290373mGreater Melbourne (Outer), VIC

  • 12 reviews
  • 7 likes

Absolutely terrible service. Trying to get rid of the customer for every price

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 24 reviews
  • 13 likes

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane cbd
Warranty Claim MadeNo
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Hate Dell

Hate Dell

  • 17 reviews
  • 14 likes

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
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Honestdirectfeedback101

Honestdirectfeedback101

  • 7 reviews
  • 4 likes

Apple needs to be more proactive, take ownership and actually help.

published
Customer Service
Product Quality
Store LocationApple Carindale QLD
Product PurchasedApple Airpods 1st Gen
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Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
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Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
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2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Richi

Richi

  • 2 reviews
  • 2 likes

MACS 2019 is scam

published

Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Product PurchasedApple MacBook 1.83 GHz / 2.0 GHz
Sheila Ryan

Sheila RyanSydney, NSW

  • 2 reviews
  • 1 like

Poor service for a premium product

published

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Return Claim MadeNo
Store LocationBroadway
Warranty Claim MadeNo
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 188 reviews
  • 56 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
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