Disgraceful new iphone 8+ fault resolution by the world's richest Company...
I received a brand new iphone 8 plus phone which I had purchased via the Qantas store, but noticed during setup that there was a significant issue with the display, with 5 pixels being faulty (always off). So I took the phone into the Adelaide Apple store and spoke to a so called "genius", who fully agreed that the phone was faulty and should be refunded or replaced. Problem was though, that they gave me the runaround by insisting that I take the matter up with the Qantas store, despite them having available replacement stock and being the act...ual manufacturer. They also tried to fob me off by offering a "remanufactured" phone as a replacement for my 1 day old unit, which I refused. It is my understanding that under the Consumer Laws of 2010 either the retailer or the manufacturer can be asked to remedy a fault in a new item, at my option. So now I am forced to waste time messing around with the Qantas store, going to post offices to return the item, and waiting another week for a resolution. I will be reporting this matter to the ACCC as I don't believe Apple are legally correct in treating customers in this manner.
- Verified customer
I can’t knock Apple
I’ve been an Apple customer for 7 years and have found their products to be first class. I have a 2012 MacBook Pro, iPad Pro, iPad gen 6, iPhone 8, iPhone 6 Plus and an Apple Watch gen 3. All have given me great satisfaction. On the rare occasion that an issue arises Apple Online Support are a great help and if the issue can’t be resolved with an online chat, they make an appointment for me to visit the Genius Bar at my local Apple Store. They even email the details straight away. The Genius Bar is just fantastic. Which other hardware tech comp...any offers that service? I’ve found the extras that Apple offers to be well worth the premium I paid upfront for the hardware. Originally when I bought my first Windows laptop before I switched to Apple I found that the platform was in a constant battle against viruses and malware. While Mac OS X & iOS are not perfect the difference is very noticeable, a security update once every six to eight weeks or so instead of one or two updates a week for Windows, it may have changed over the years. To be honest I have better things to think about than my computer getting a virus or worse before the next update. The Apple Stores are always very busy butI find that reassuring, Ive noticed that some people just want to go and hang out. Apple do classes for adults & children, I believe they are free, now that’s going the extra mile! I have always found the team members to be knowledgeable, helpful and pleasant, even without the prospect of a sale. To be honest I’m looking forward to my next MacBook purchase. My 2012 model is getting a bit slow but after 7 years, I expect that. I must admit I’ll miss the inbuilt super drive. Recently I had my iPad 6 replaced under warranty as the antenna cover cracked. The Genius Bar appointment was on time, took less than 10 minutes and I walked out of the Broadway Store with a brand new iPad 6, no questions asked. That is customer service! My experience with Apple over the years has always been positive, I think the product and the follow up service (in or out of warranty) if needed to be excellent. Unlike some tech companies Apple don’t just take your money and run. Apple stands by all its products and that makes a big difference when needed.
Poor customer service
When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.
bought a high end macbook pro.
repair cost was close to original price so i threw it away.. little did i know there was a man called louiss rossman thanksapple
Worst customer service ever - was lied to over the phone the expected to pay $600
Phone display died with other issues was unable to turn on or get a proper diagnosis as the phone wasn’t responding.
Admitted I had a 3rd party screen replacement.
They fix my phone and I call to ask how much it will cost - was told absolutely nothing as it was under warranty - just come in and collect it. Then I come in to pick it up and get told it will cost me 600 to collect it after being lied to over the phone. After being in the store for 30 min I get sent the receipt for 600 dollars 15 min into the second conversation with the staff me...
Update don’t do nothing is compatible
Don’t do any recent updates I can’t charge my phone which on the cord I have done for over a year now left with a phone that is nearly flat
Use to live apple however now after this with them I’m pretty sure most will go once there plans expire I’ve bought mine out right over 4 years from an apple store and a few years before hand after this though I think I’ll have to learn android
No quality of staff
I bought 2 apple watches from the Perth City Apple store. Told the staff i needed a tax receipt for Tax refund. The staff didn't include my name in the receipt when I needed for tax refund as purchases over 1000AUD needed the buyer's identity.
Refused screen replacement under 18
This will make you laugh... I purchased an Apple iPhone 7 with 'apples protection plan', I broke the screen, booked with Canberra Apple Store (Bunda St City) online for screen replacement for 3:15pm (wait for replacement)
Upon arrival I am told I can't have my screen replaced because I am only 17 years old. Start laughing now.
My father (shocked) rang the store only to be told you have to over 18 to have a screen replaced.
So Apple will take your money for a phone take your money for Protection Plan and not deliver.
Apple AU website has nothing to say you must be over 18 to replace a iPhone screen.
...Canberra City Apple Store, You are a joke !...
Finally got my iPhone X replaced
Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!
So far l have brought a Apple ipod classic,Apple ipad air 2 and a Apple 5s phone , all we’re good for first 1-2 years then major problems with all 3 items which Apple want ridiculous amount to fix . Once their warranty expires the product will soon break down. For the money Apple charges for these products new l would expect more than 2 years use but they need consumers to keep spending so made to last short term. I will definitely never buy anything from Apple again.
- Verified customer
Doncaster Apple store refused to help us and had no manager to attend.
Doncaster Apple store; got no help for my faulty/unsafe phone now on several occasions and each time had witness with me too. Just yesterday, store had no manager and refused to give manager details. Advised them that we will seek help from ACCC! They did not care and abused me as well as my pregnant wife.
I bought recently iphone but got an accidental screen demage. I visited on apple care site and check for the repair service. I checked that two free accidental demage repair in only 45$ of service fees, was active for my iphone. I called to the near by apple care service they said me that you have to pay just 45$ as repair service in warranty is active for this model. I visited to the store but they asked me to pay 420$ and said that they cannot cover this screen damage in that repair service. They told me everything opposite to the information...availble on apple care site. They just misguide meand waste my a lot time. I am so dissatisfied with the service of applecare. I am so disappointed with the serviceas they mislead me first and they deny to give service to me as per policy.
Lazy, unskilled, hopeless and money hungry
5 visits to the also called Genius Bar
Each time given bad advice which did not fix my issue
Wasted my time each and every time
Staff are smug, lazy and just want to up sell you to buy a new product
They lie, contravene Australian consumer laws
Apple has got too much money because fools keep supporting them by buying their products. Android is much cheaper and just works
Why do you think the Apple Stores are so busy?
Because of constantly failing devices, which are over priced
A total waste of time and money
Apple rip off
Took my 3 month old iPhone XR to apple store after the back glass was shattered through no fault of mine.
I was told it would be $618.00 to repair the back glass casing. Whoever thought it would be a good idea to put a glass casing on the back of a mobile phone really has to be questioned. Absolutely refused to pay that.
Took it to The Mobile Phone Drs they are only going to charge $295.00 to do the same thing as apple with genuine parts and a warranty as well..
Not happy with the Apple product, service nor their customer service.
Think twice before buying Apple again.
Total failure and time waster
Apple shatters customer service , I went to trade in my iPad mini after receiving a great email about the new one just launched. I come in to buy and offer my old one to trade in only to be told they need to see ID, absolutely I say and continue showing on my iPhone my drivers lic and passport .
I am than told they only except a physical copy. #kane the manager is incapable of realising the insanity of this . I have given more proof of ID and no he demands a plastic card with statements like we sell it to some other company ..... like I care
#apple#ipadmini# George st Apple store#terribleservice# time wasters
Poor customer service from Apple Sydney
My 16 month old iPhone 8 Plus has very poor battery performance, when i went to Apple in Sydney (George St) I was told to reset the phone to factory settings and not restore from my backups. I said that is a lot of work on my part when replacing the battery worked for me. I had a follow up appointment a few days later, reset the phone as requested battery life is now worse. Apple has walked away from their product and left me with a degraded phone. Very poor product and very poor experience. I suggest people buy Samsung.
Apple Highpoint service
I had my appointment with Apple genius bar today at 7:20pm, I was not able to come in time and arrived late 10 minutes. They told me my appointment had been cancelled and advised for me to wait and someone will come see me. I waited quite awhile and eventually someone came see me around 8:10pm. The employee eventually helped me and said my iphone 7's audio component is not worth fixing and asked me to wait for his colleague to assess the value of my phone, for a store credit or exchange for a new phone. I continued waiting and the time is now 8...:50pm, fed up I leave without my issue resolved. Customer service was non existent and wait time was way too long. They are very quick to serve you if you want to buy their products, however once you have issues, you are not their number one priority.
Iphone replaced after issues carindale store very helpful staff
I had an iphone issue booked online and went in store, was served very quick as per my meeting time, customer service was great helped me and was very reasonable with the price. Have replacement phone now no issues very happy.
Frustrating waste of time!
Apple Store - Penrith NSW
I successfully replaced a bad battery in wife’s IPad Air 2, in fact it seems just as strong as my newish 6 month old IPad Pro!
Since this worked so well I replaced a dying battery in her iPhone 6S Plus, frustratingly I ended up with 2 dud ones bought on line. She had enough so it was time to get a new good quality battery this time, avoiding on line sellers.
After an unsuccessful visit to a local repair kiosk I decided it best to go to an Apple direct.
So today drove 45 mins to Apple Store at Penrith. You have to talk ...
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.