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Apple Physical store

Apple Physical store (page 2 of 5)

1.8 from 98 reviews

Reviews

1.8

98 reviews
5
(13)
4
(4)
3
(2)
2
(7)
1
(72)
  • Product Quality
    2.6 (64)
  • Return Claim MadeYes (19) · No (52)
  • Customer Service
    1.8 (64)
  • Warranty Claim MadeYes (22) · No (45)
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Melb fashionista

Melb fashionistaMelb

  • 4 reviews

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
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Amy D.

Amy D.Sydney, NSW

Genius bar not honest

published

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple George street
Warranty Claim MadeYes
Product PurchasedApple iPod In-Ear
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CatherineM

CatherineM

  • 5 reviews

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2012 Mid
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Brendan Kaczorowski

Brendan KaczorowskiHunter Region, NSW

Iv never waited so long for someone to take my money

published

I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCharlestown apple
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
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Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMacbook Pro 16-inch 2019
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Tia Marie

Tia MarieSouthwest, VIC

  • 2 reviews

Poor customer service in regards to issues with iPhone X

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
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g m.

g m.Greater Melbourne (Metropolitan), VIC

poor customer service

published
Customer Service
Return Claim MadeNo
Store Locationphone call enquiry to chadstone store
Dean P

Dean PGreater Melbourne (Inner), VIC

  • 2 reviews

4 attempts to get a phone on a plan. Still no luck.

published

Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
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Geoffrey G.

Geoffrey G.Sydney, NSW

Very slow service due to poor equipment.

published

Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.

Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Geoff Gray
Gray.Geoffrey8@gmail.com

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBroadway, sydney
Warranty Claim MadeNo
Product PurchasedApple Watch (1st Generation)
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Phew

PhewSydney, NSW

  • 5 reviews

Horrendous! Apple GENIUS Deleted 8 Years Worth of Data Including All My Photos.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGeorge Street, SYDNEY
Warranty Claim MadeYes
Product PurchasedApple iPhone X
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Terrible customer service

published

I visited the Apple store in Robina, Gold Coast on few occasions. The staff are not caring, and you have to wait long to buy a product such as an accessory. I think the staff are not well trained to provide a good customer service. They just show that are busy with a small tablet they are carrying.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRobina Gold Coast
Warranty Claim MadeNo
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Sheridan Hills

Sheridan HillsGreater Melbourne (Outer), VIC

  • 11 reviews

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 32GB
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Bill

Bill

  • 3 reviews

Get your act together Apple and start treating your repair customers with a bit of respect

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationApple Sydney
Warranty Claim MadeNo
Product PurchasedApple MacBook Pro with Retina Display 15-inch 2014 Mid
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Joshua A.

Joshua A.Sydney, NSW

Fake product , staff has no idea what they are talking about

published

Selling Apple pro max fake in Sydney while no even any warning on it is website it is really sham for Big company as Apple company so it is f

Return Claim MadeYes
Product PurchasedOnline by gumtree

The reviewer stated that an incentive was offered for this review

Modfather

ModfatherSouth East Queensland, QLD

  • 2 reviews

Apple repair - ridiculously long timeframes

published

My MacBook Air is giving the message that it needs a new battery. Apple Store Brisbane are quoting a 5 to 7 DAY turn around - yes DAYs!! not hours. Apple say they won't order in the new battery until I've brought the MacBook into the store and handed it over to a technician. I suggested they order in the battery now for next week and book a day for me to get it repaired when the battery arrives, but no, they won't do that. I can't do without the computer for that long. Ridiculously poor service. Will buy a non-Apple laptop next.

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pete

peteSouth East Queensland, QLD

  • 4 reviews

Lousy service

published

I paid $650 for an Apple Watch at Robina. Best Life I got was 4 hours a day. Took it back 4 days later. All I got was some fast talking idiot that said I needed to book a Genius Bar in two weeks time. Really? This, and I repeat, fast talking idiot, would not accept the fact that under Australian Consumer laws, I have rights.
It got to a heated argument, to the point where I said that I would get his Genius Bar, smash the watch with it, and then beat him with it. With that, the fast talking idiot got a manager. Wrath replaced. No problems now.

Why does it have to get to this? Apple at Robina need to look at their fast talking idiots and sack them

Steve

Steve

  • 22 reviews

Apple Chadstone simply shocking service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone.
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s Plus 128GB
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apple service worth less than an apple with a bite taken out

published
Customer Service
Product Quality
Return Claim MadeNo
Store Locationjb hi fi Ipswich
Warranty Claim MadeYes
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Muckl

MucklSouth East Queensland, QLD

Terrible service and warranty handling.

published

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Chermside
Warranty Claim MadeYes
Product PurchasedApple Watch Series 1
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Ken Mclachlan

Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

Customer Service
Product Quality
Return Claim MadeYes
Store LocationApple Highpoint
Warranty Claim MadeYes
Product PurchasedApple Watch Series 4
See all answers
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