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Apple Physical store

Apple Physical store

1.6 from 148 reviews · View Statistics

Reviews

1.6

74 reviews
  • Product Quality
    1.8 (45)
  • Return Claim MadeYes (7) · No (51)
  • Customer Service
    1.1 (51)
  • Warranty Claim MadeYes · No (59)
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After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.

published

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationonline apple care and Rundle mall Adelaide South Australia
Warranty Claim MadeNo
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Disenchanted

DisenchantedSydney

  • 6 reviews
  • 5 likes

New Appointment System Sucks!

published

Found out yesterday while queueing up at the Chatswood store that one has to make an appointment these days to even check out the new iPhones. You don't need an appointment to buy a car but you sure do if you want an iPhone. OK, so we made the appointment and was told to come back in one hour. After one hour we went back and had to join the queue again and after that was told to join yet another queue. Waited at the queue for another 10 minutes. Yeah, Apple, no thank you. You are not that great. In my family we have one iMac, one MacBook Pro, four iPhones, two iPads. We have made a decision to move away from Apple.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood, NSW
Warranty Claim MadeNo
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rcpje

rcpjeSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

apple are the worst

published

if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (6th Generation)
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Tom

TomSydney, NSW

  • 4 reviews
  • 1 like

Interest free period what you’re not told…..

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Towers
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro
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Youssef B.

Youssef B.Greater Melbourne (Inner), VIC

Poor customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Store High Point, Maribyrnong
Warranty Claim MadeNo
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Clair

ClairPerth, WA

Why make an appointment

published

Made an online appointment 1 week ago, arrived early but told to return 5 mins before, have now been waiting over 20 mins past my appointment- unacceptable service. Come on Apple!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth City
Warranty Claim MadeNo
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Neil

NeilGold coast

  • 3 reviews
  • 1 like

Products overpriced and do not match advertisements

published

After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRobina
Warranty Claim MadeNo
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Saahil

SaahilSydney, NSW

  • 4 reviews
  • 1 like

Apple services sucks ..pathetic monopoly

published

Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle hill
Warranty Claim MadeNo
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mikevdz11

mikevdz11

  • 5 reviews
  • 4 likes

WHat is going on people

published

Apple store still concerned about the COVID virus. Only shop in Robina centre

Had to have an appointment to enter store. Was in the queue of 10 people.

An Apple staff member standing to one side responsible for handing out face masks.

His mask was off and he had his finger up his nose. In public. Disgusting.

5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
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Chris332

Chris332Greater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 22 likes

Worst experience in a long time

published

I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone Victoria
Warranty Claim MadeNo
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Discrimination against people with mask exemptions

published

The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
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Spanna

Spanna

  • 3 reviews
  • 5 likes

Repair Booking System

published

Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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JPL

JPLCanberra 2600, ACT

Rubbish. Buy anything but an Apple computer.

published

The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Centre
Warranty Claim MadeNo
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FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 16 reviews
  • 20 likes

RUDE AND ARROGANT

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHornsby NSW
Warranty Claim MadeNo
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Kate

KateSydney, NSW

  • 3 reviews

Not showing u how

published

I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
Warranty Claim MadeNo
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Tom W.

Tom W.Perth, WA

Dreadful

published

My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman Osbourne Park
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2011 Mid
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Hind

HindSydney, NSW

  • 3 reviews
  • 1 like

Deceived at Apple Castle Tower Store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Castle Towers
Warranty Claim MadeNo
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David

DavidSouth East Queensland, QLD

Don’t be fooled by the free Apple TV subscription

published

Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRibina
Warranty Claim MadeNo
Product PurchasedApple TV 5th Generation - 4k (2017)
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Shane

ShaneSydney, NSW

  • 13 reviews
  • 30 likes

Very Rude Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith Westfields
Warranty Claim MadeNo
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I bought a macbook and it constantly crashed

published

It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMacbook
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