After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.
After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.
New Appointment System Sucks!
Found out yesterday while queueing up at the Chatswood store that one has to make an appointment these days to even check out the new iPhones. You don't need an appointment to buy a car but you sure do if you want an iPhone. OK, so we made the appointment and was told to come back in one hour. After one hour we went back and had to join the queue again and after that was told to join yet another queue. Waited at the queue for another 10 minutes. Yeah, Apple, no thank you. You are not that great. In my family we have one iMac, one MacBook Pro, four iPhones, two iPads. We have made a decision to move away from Apple.
Interest free period what you’re not told…..
We purchased 2 x new iPhone 12’s, one was cash and the other we took up a 24-month interest free promotion. We’ve had a Latitude credit card for many years and make purchases from time to time – who doesn’t like free money.
The concern with Apple stores that their advisors are not compliant with FSRA, and most do not have access to process a sale through Latitude.
What people need to be aware of, is that if you have a current purchase on your Latitude Credit card, Latitude will not charge you equal instalments to pay the Apple purchase off in f...
Poor customer service
I booked an appointment to buy a new iPhone at the Maribyrnong Highpoint shopping centre last Saturday. My appointment was at 11 o’clock for a 15 minutes slot. I was on time and they made me wait for 25 minutes before I was let in the shop. Once in a guy by the name of Jay approached me. He was not welcoming, nor smiling. I said I wanted to buy an iPhone, he replied very coldly : there they are. I said can you talk me through them. He replied
they are all the same the difference is just in sizes. I felt like every question I asked him he had...
Why make an appointment
Made an online appointment 1 week ago, arrived early but told to return 5 mins before, have now been waiting over 20 mins past my appointment- unacceptable service. Come on Apple!
iPhone 10 Repair
Appointment for a recall on iphone 10 at Doncaster on 6 Dec 2020. Walked into store with a perfect iphone screen, walked out with a damaged screen. Response was that they do not take responsibility for any damages Store did not offer to fix my screen, this caused me to be extremely anxious and disappointed. Where is the duty of care to customer. Customer Service by staff member who returned my phone was absolutely appauling. iPhone 10 recall issue was not fixed.
WHat is going on people
Apple store still concerned about the COVID virus. Only shop in Robina centre
Had to have an appointment to enter store. Was in the queue of 10 people.
An Apple staff member standing to one side responsible for handing out face masks.
His mask was off and he had his finger up his nose. In public. Disgusting.
5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
Worst experience in a long time
I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about
Discrimination against people with mask exemptions
The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.
Repair Booking System
Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!
Rubbish. Buy anything but an Apple computer.
The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...
WHAT A JOKE!
I've always stuck with apple because of the high quality and service. The ball has been dropped on both accounts with my recent apple purchase, an iMac.
1. it's so slow, I may as well have a slab of rock and a chisel
2. replacement of components - tech didn't even finish setting me up when he left leaving me without access to the computer.
3. apple tech support have been unsympathetic and mostly unhelpful
4. referred to a third party repairer for another assessment where I'm then told if nothing is deemed wrong with the machine a...
RUDE AND ARROGANT
Went to service and repair an I-Pad. Made an appointment (why was it necessary as there were only ever 3-4 other customers in the Hornsby store. At one stage there were 8 staff standing against the back wall chatting amongst themselves. The only ones working consistently were the cleaners wiping down the same desks every few minutes. The person helping me had to get several computers as some were "not working as they should" and there were faulty cords. After just 90 minutes success. It seemed like a difficult process for "an update", sti...ll what do we mere mortals understand The Manager chatted and was quite dismissive, and in many ways appeared arrogant. Advice: Make an appointment, expect to be there a while but don't expect "awesome" service. Oh, and they have zero sense of humour.
Not showing u how
I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.
My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
I bought a macbook and it constantly crashed
It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.
I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.
They are just trying to make people fool
One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.
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