4 attempts to get a phone on a plan. Still no luck.
Have been in to the store 4 times to upgrade a phone and plan. 1st time the system was down, second time Telstra system not working, third time there was inadequate time to process the 30 minute application even though the store was open for another 40 minutes and fourth time there was no Telstra contract expert in store.... on a Friday evening. Horrible experience at Highpoint Apple. First ios 13 and now this. For the first time in almost 10 years I am contemplating going over to Samsung.
Horrendous! Apple GENIUS Deleted 8 Years Worth of Data Including All My Photos.
Went in the George Street Apple Store with a faulty display of iPhone X. During the process, the Apple GENIUS Technician I was handed over to asked me if I had backed up my data. I said no. He then said: well I can see that it was last backed up 2 weeks ago; if you have time I can back it up now. To which I advised that I was not in a rush and happy to wait. I said: to be honest, I dont care about messages, I only care about my photos.
My daughter is now 12 years old. All photos and videos of her and our special moments together over the las...t 8 years are now gone forever. No longer in my iCloud account (I thought the purpose of an iCloud account was to store your data). Previous to this, I had upgraded phones and never had a problem with losing data. I entered the store with a very simple problem and left without over 8,000 photos. I have asked if I can recover data previously saved at ANY point, say from 2 years ago but apparently there is no data to recover as the last backup has overridden everything. I have been offered no compensation whatsoever. My response from the Apple software team over the phone has been that data backup is the customers responsibility. I appreciate that, however I didnt override or delete anything. I wrongly put my trust in an Apple Genius Technician. Jesus Christ if they dont know what settings your phone should be on and how to safely backup your data, then how do they expect the average customer to.
Terrible customer service
I visited the Apple store in Robina, Gold Coast on few occasions. The staff are not caring, and you have to wait long to buy a product such as an accessory. I think the staff are not well trained to provide a good customer service. They just show that are busy with a small tablet they are carrying.
Get your act together Apple and start treating your repair customers with a bit of respect
I took my laptop into the Sydney Apple store today to have a battery replaced. It's a mid-2014 Macbook Pro Retina, and I was advised the repair will take 7-10 days and cost $289.
How is it even remotely acceptable by any standard of customer service that a battery replacement can take so long? The price I expect, but the time to repair is unthinkable. Either they have too few staff, or they are receiving too many faulty products back for repair. Either way, this is something a customer should be shielded from.
One of the battery segments ...was swollen up like a pillow. How is it even remotely acceptable that such a poorly designed product can have such a short life span, and not be covered by a fit-for-purpose warranty? I advised them I would be commenting on the experience, and this is my first post. I don't have high expectations my next post will be any more flattering of Apple, or of their products. If they do come through within a reasonable repair time, I'll gladly update this post to reflect that. If not, I'll take more time to articulate exactly why I will not be purchasing any further Apple products, either for myself or my family.
Apple Chadstone simply shocking service
We went to the Apple Chadstone store to swap our waterlogged dead 6s Plus 64 gb phone for another . I phoned first and the salesman said no problems. He said Apple could swap it over for a cost of about $460. No problem I said. On Saturday afternoon, 12 October 2019, we wasted more than an hour in a very very noisy hot store. The young lass serving us was speaking so fast and in technical terms I did not understand. She kept on about how they could do this and that. But I explained to her several times - I just want to buy or swap for a new ph...one and they kept on asking for the ID of the old phone. Why on earth would they worry about the old phone? We just kept going around and around in circles. The original 6s Plus we bought was rubbish and was swapped over for another as it was under warranty. I really think these Apple iPhones are not very good. More than $1,000.
apple service worth less than an apple with a bite taken out
I have purchased for my business over the space of ten years 4 desktop Macs, 2 MacBooks, five iPads and I have lost count of the amount of iPhone I have purchased lets say maybe a dozen. 18 months ago I brought an iPhone X for $1800, within a couple of months I dropped it at work, and put a crack in the backside of the phone, the phone worked perfectly fine but I had it repaired at my own expenses nonetheless. only about two months ago it began to freeze up it got worse until it completely froze up. apple refused to fix it (despite paying for t...he extra warranty cover at the retailer) they said it had an "unauthorised modification", this apparently voided all warranty and possibilities of repair through apple despite my offer to pay for the repair. I then see on their website that you can trade in your old phone and pay $599 for the latest version, I asked what they do with the old phone they explained that they are recycled, I said so they are chucked away? Yes!, so I offered to trade in my phone then they back peddled denying me this option also. I have never claimed a repair on any of the above mentioned apple devices except this one time, and I'm denied any and all possibilities to replace or repair my phone its disgusting. I will never purchase another apple again!
- Physical store
Apple laptop - iMac PC Firmware EFI chip password locks
Buyers beware of 2nd hand Apple laptops or iMac PC purchases. This is an expensive lesson I've learnt this week.
Those particular items should be listed as "Faulty & for parts only!" Whether they are able to turn on or have been wiped with a new install.
My experience recently with this is an issue world-wide that the Firmware EFI chip is locked.
I cannot unlock the Apple EFI (BIOS password) as the original owner set it up.
The business I purchased my iMac from cannot provide an original 'Proof Of Purchase' receipt either & Apple will not u...nlock it! So paying hundreds of dollars for Apple products you could be left with a dud. Especially if the HDD fails then it's an expensive paper-weight. It is also very difficult even as an experienced IT Tech to remove the password which could cost a couple of hundred dollars.
Bad service Garden City Apple Store
Unfortunately I was waiting for my 3:50pm appointment till 4:30pm. All the clients in the table were served and I waited patiently. Then a friend happened to rock up and I said you have to wait for a bit when he asked. He was served within 2 minutes. I said to him while another staff member was there if I don't get served soon I would have to buy a google pixel instead of the iphone XS if they cant serve me soon and if my current iphone cannot be potentially fixed. So no one came for another 10 minutes and a new client came in to my table and g...ot served within a minute. Said to my mate had to go to get a new phone urgently before the day finishes and left to JB Hi fi and got the google pixel 3 - an AWESOME PHONE! Not sure if its discrimination or just bad service there but would like to think the latter. Im sure steve jobs wouldn't appreciate that sort of terrible service guys.
Extremely Inferior and unreliable Product. Abusive and Absurd service to scare customers away.
A near new iPhone (cost $1000) broke, no screen at all.
Store assistant refused to fix and refused to provide the escalation path to complaint within iPhone
When I asked for her name for legal action, she refused to write it down, claimed that she sent it to my email (which is obviously never received) and instantly refused to provide service to me.
The Technical Support line is what they referred to as legal dept which is misleading.
Products and services from the 10 dollar shops may have been more reliable and trustworthy.
Don’t get your phone fix here,
I was told to pick up at 3:40 waited extra 1hour until repair finished
You have to keep going back to ask the staff for updates every 15mins
Upsetting and frustrating
Bought iPad mini cellular from George street Apple store. Forgot my iCloud password and the phone number, couldn’t log in. The serial no. of the receipt I have and the serial no. of the product doesn’t match. Called tech support twice. Was told to go to the store to solve the matter. Took Genius Bar app. When I went there the employee who served was not nice and had attitude. Everything was I can’t and talking to me as if I had stolen the product. Asking me to produce the receipt that I had taken the pains to physically go and get it from their store. Is it my fault that I was send the wrong receipt?
Poor customer Service
A staff member was asked to help me with a macbook pro and to answer some questions I had when I went in this store today. I was told he was an "expert in computers". He turned out to be very condescending and rude when he was replying to my questions. Originally I placed an order with him to buy a computer but after his rudeness I cancelled my order and walked out. I confronted the manager and he seemed nice but his staff are the gate to this company. To me, they are Apple.
bought a high end macbook pro.
repair cost was close to original price so i threw it away.. little did i know there was a man called louiss rossman thanksapple
Update don’t do nothing is compatible
Don’t do any recent updates I can’t charge my phone which on the cord I have done for over a year now left with a phone that is nearly flat
Use to live apple however now after this with them I’m pretty sure most will go once there plans expire I’ve bought mine out right over 4 years from an apple store and a few years before hand after this though I think I’ll have to learn android
No quality of staff
I bought 2 apple watches from the Perth City Apple store. Told the staff i needed a tax receipt for Tax refund. The staff didn't include my name in the receipt when I needed for tax refund as purchases over 1000AUD needed the buyer's identity.
Worst customer service
Staff showed no empathy and not competent enough to resolve your issue first time round. Had to go back 3 times to get one light flickering issue resolved. Doncaster Westfield, Victoria store.
Refused screen replacement under 18
This will make you laugh... I purchased an Apple iPhone 7 with 'apples protection plan', I broke the screen, booked with Canberra Apple Store (Bunda St City) online for screen replacement for 3:15pm (wait for replacement)
Upon arrival I am told I can't have my screen replaced because I am only 17 years old. Start laughing now.
My father (shocked) rang the store only to be told you have to over 18 to have a screen replaced.
So Apple will take your money for a phone take your money for Protection Plan and not deliver.
Apple AU website has nothing to say you must be over 18 to replace a iPhone screen.
...Canberra City Apple Store, You are a joke !...
So far l have brought a Apple ipod classic,Apple ipad air 2 and a Apple 5s phone , all we’re good for first 1-2 years then major problems with all 3 items which Apple want ridiculous amount to fix . Once their warranty expires the product will soon break down. For the money Apple charges for these products new l would expect more than 2 years use but they need consumers to keep spending so made to last short term. I will definitely never buy anything from Apple again.
- Physical store
Doncaster Apple store refused to help us and had no manager to attend.
Doncaster Apple store; got no help for my faulty/unsafe phone now on several occasions and each time had witness with me too. Just yesterday, store had no manager and refused to give manager details. Advised them that we will seek help from ACCC! They did not care and abused me as well as my pregnant wife.
I bought recently iphone but got an accidental screen demage. I visited on apple care site and check for the repair service. I checked that two free accidental demage repair in only 45$ of service fees, was active for my iphone. I called to the near by apple care service they said me that you have to pay just 45$ as repair service in warranty is active for this model. I visited to the store but they asked me to pay 420$ and said that they cannot cover this screen damage in that repair service. They told me everything opposite to the information...availble on apple care site. They just misguide meand waste my a lot time. I am so dissatisfied with the service of applecare. I am so disappointed with the serviceas they mislead me first and they deny to give service to me as per policy.
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