Went into Apple to purchase a phone cover. Whilst chatting with the assistant I told them I forgot my passcode but could enter the phone with the finger print. They told me not to worry, keep trying as if I got locked out I could use the passcode. Wrong. I got locked out for a minute, they said, no issue that I can enter with my finger print once the minute was up. Also wrong. Long story short, Apple had to wipe my whole phone in order to start again. Thank goodness I knew my Apple ID & could get that password. When I asked why the staff gave m...

5days to replace a screen on iPhone 8. Wow what a joke and no option but to accept.
Classic example of company that has become too big.
Won’t be buying any more Apple products.

I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.

My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.

I visited Apple store at Castle Towers on the 26th July 2020 for a screen protector installation for two apple phones. The lady started placing my screen protector and I trusted she knows what she is doing. She gave me the phones back and I was surprised of how fine this screen protector is to the point that it covers my whole screen, but she smiled and said it’s always nice to have a fresh look. Two weeks later, on the 13th August 2020, my phone fell by accident and the screen broke. It’s not the first time my phone falls, and I had it for alm...

Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE

The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...

It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.

Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.

I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.

One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.

Tell you a joke with exprienceing Apple.
My Apple phone clock is always behind
Even With Auto set by network!!
On line support couldn't do anything, even connecting remotely about 1:30-2 hours.

The system update shows there is not any available software.
And is funny with apple that, online support said, in fact there is one higher update, but your phone cannot detect it, and no manual possibility. Is not funny.
Local shop even funnier with Corona,
A jam off people in the queue start (10 in a SM), then with 20-30 meter of queue the distance 5-...

Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple

OMG!!!
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!

Apple has the worst customer service I have ever experienced.
My 1.5 year old 2018 MacBook air randomly died on me without me dropping it or anything so I went to the genius bar to figure out what’s happening. The consultant said “it just happens sometimes,” pretty much admitting that their products are trash in quality. After that, he quoted me $850 to get it fixed. Eight hundred and fifty dollars for an issue that I played no part in. He also said it is out of warranty so he can’t do anything about it. I was extremely frustrated so I called a...

I bought a 7th generation iPad which I use just for my Sonos. I picked it up the other day, fingers underneath thumb on top and it cracked where my thumb was. I only bought this recently and use it rarely. I booked an appointment at Macmedic and they told me I should take in to the Apple store because they had to prepay to send it in, amount $518 which is about what I paid for the new unit at Officeworks.
I went into the shop and they said I could come back in 3 hours or book an appointment for a week away. I said that I could do neither.They s...

Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!

Worst service experienced at Apple store Perth City. One Apple rep was serving three different customer at the same time.. not consumer focused at all... had to wait...wait... and wait for hours as she was just switching between three consumers and finally ended up without any solution.... and Apple rep was insisting me to buy new product.... Soory mate! Your service sucks!! No more business with you guys.

Recently my 1 year old watch happened to unpair with my phone. Despite of trying every advice on Apple website and internet but no success to repairing it. Unable to make a reservation online so I went to the store and got told to come back another day at 9:30 with lack of interest to know the issue. After I refused to comeback another day he then booked me in to see a bloody Genius Bar at 3 hours later. Wasting my time and money. I will never ever buy any Apple product again.

Had to wait in line an hour before the store opened and then was told to come back tomorrow and repeat the process again as they were booked out for appt for later that day. So went back the next morning, waited another 45 mins, booked an appt to pick up my new Mac book for later that afternoon (after work). Arrived at the appt on time and was told that they had sold out of the product and that I to wait potentially a month for it to be restocked. Went straight to JB (should have done in the first place) and they sold me a laptop and at a better price than Apple and they included the USB converter for free.