I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple

I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!

I was really appalled by how rude and unprofessional I was treated by staff at the Apple Robina store. I went and had tried to buy a Macbook and swap my old one and the staff were absolutely clueless as to how to assist me because their system was 'down.'
One of the biggest technology companies in the world didn't have the technology to assist me with a purchase of technology. Hilarious.
I was advised to come back the next Monday morning when I needed to be at work and go look for the manager on duty.
After standing in line for ages two days ...

Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Recently bought a MacBook pro as I needed a computer that could work for a full day without charging. It turns out although it is advertised that this product works more than 10 hours if you are working it just works over 5 and not more. I queried that as I needed a computer to work a full day as I did not have access to charge. I was on the phone for more than 30 hours with people from overseas and was passed from one to another. When I took the computer to Apple store they checked and verified that is does not work as advertised and I have a ...

I purchased series 5 cellular watch, it does not connect to cellular Apple are well aware of the situation and bluntly refuse to issue a refund or come up with a plan for two months every single day I have to call them and every single day they tell me they have updated my case. I am no longer interested in the case or the reasons why it won’t connect I just want a refund but they just refuse to do that. I too have been an Apple supporter in the past. But I have to sell my $800 watch in ebay just to try and recoup some funds, for a huge tech gi...

My iPhone XS MAX started playing up. For no obvious reason, the display would freeze and not respond to any touch input. I contacted the Apple support per chat and was offered to take the phone to the Apple store for a check-up. The screen was in good physical condition, the back, however, had a crack in it.

After waiting a bit i was greeted by an Apple employee. She ran the diagnostics and told me that there were no faults found. She offered me a solution to do a software update to the same software i have had on my phone or to get the phone ...

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

Apple Store Carindale QLD extremely unhelpful - After 40 mins of troubleshooting online, after 1 hour of troubleshooting instore. I’m told the products (AirPods gen 1 and EarPods) are fake. Complaint case number; 101030630273. Updates to come.

Carindale Store: [name removed] first representative - absolutely fantastic, listened and did what she could. I escalated to [name removed] “manager” - hopeless, no empathy, didn’t take any responsibility, Did not try and assist just pushed back - last words from [name removed] “good luck”

Apple Carindale, QLD, Australia.

Purchased products from:
Kogan.com
Catchoftheday.com.au
...

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

I use iPhone XS Max and have updated the phone to IOS13 and since then having continuous battery issue. Apple refused to replace the warranty even though the phone is under warranty. Went to store and spoke to representative, and their false claims.
They have a very bad and rude support service. Phone does not even last half a day and have to keep connecting to charger. It doesn't even charges the phone properly. Apple reps says it's normal.
They used to have a great service but now it is the worst experience. Was a big fan of Apple products ...

They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!

Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
How...

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Since 2010 I have paid Apple $18,100aud and this has been my experience.

For background I own & operate an IT business that covers office setups, repairs, creative design, marketing...etc. Not a noob, definately annoyed. I'll list these newest to oldest:

- Macbook 2019 16" (max spec): Endless bugs and issues related to the T2 security chip, including restarts, freezes, screen glitching and audio popping. All to do with T2 doing things the intel chip is meant to and Apple haven't developed it properly....yet. These bugs are with all the machin...

Apple removed this message from the forum...

* Ive had this issue with my iPhone X since I purchased it in July 2018. I addressed the issue when I returned from holidays in November. They ran tests, completely reset my phone and even changed the speaker over 2 visits to the Apple store (2 hour drive away). After being assigned to [name removed] from senior Apple support with the software engineers working on the issue, I was promised a fix with the software update in January. It did nothing. I contacted [name removed] in Feb and she never resp...