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Apple Physical store

Apple Physical store (page 3 of 6)

1.6 from 145 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (76)
  • Return Claim MadeYes (25) · No (64)
  • Customer Service
    1.0 (83)
  • Warranty Claim MadeYes (26) · No (57)
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Julia

JuliaSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Time wasting

published

I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple

Jane

JaneGreater Melbourne (Metropolitan), VIC

  • 7 reviews
  • 7 likes

APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.

published

I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!

A.D

A.DSouth East Queensland, QLD

  • 13 reviews
  • 3 likes

Really rude staff

published
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Elisy

ElisySydney, NSW

  • 5 reviews
  • 6 likes

5.00pm

published

Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!

1 comment
Elisy
Elisy

Apple is a rip off

Mimi

MimiSydney, NSW

  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

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I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

fred

fredSydney, NSW

Apple service

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Debbie

DebbieVic

  • 18 reviews
  • 11 likes

Apple support -disgraceful

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290373m

290373mGreater Melbourne (Outer), VIC

  • 13 reviews
  • 11 likes

Absolutely terrible service. Trying to get rid of the customer for every price

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Ladyandthetiger

LadyandthetigerSouth East Queensland, QLD

  • 29 reviews
  • 24 likes

Long wait for lousy service

published

Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.

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Honestdirectfeedback101

Honestdirectfeedback101

  • 7 reviews
  • 4 likes

Apple needs to be more proactive, take ownership and actually help.

published
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Richi

Richi

  • 2 reviews
  • 2 likes

MACS 2019 is scam

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Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!

Sheila Ryan

Sheila RyanSydney, NSW

  • 2 reviews
  • 1 like

Poor service for a premium product

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Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.

Mitesh

MiteshGreater Melbourne (Inner), VIC

Apple devices are not reliable and their warranty service is horrible! Buggy Software

published
Ilya K.

Ilya K.Sydney, NSW

  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
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Melb fashionista

Melb fashionistaMelb

  • 7 reviews
  • 8 likes

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Amy D.

Amy D.Sydney, NSW

Genius bar not honest

published

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

Brendan Kaczorowski

Brendan KaczorowskiHunter Region, NSW

Iv never waited so long for someone to take my money

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I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone

Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

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Tia Marie

Tia MarieSouthwest, VIC

  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
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