I need my phone looked at as it keeps turning off. Did the online diagnostic and ok. Can’t book an appointment on line, so go into the store. Book an appointment in 2 hours - 2 an half hours later still waiting. When I check they said it’s another hour. I bet if I was buying something they’d be quicker! Poor show Apple
APPLE SELL PRODUCTS AND THEN REFUSE AN APPOINTMENT TO HELP ME.
I purchased a new iPhone at Southland Vic,the girl was polite and helpful but didn’t transfer my data from my old phone,said she couldn’t.After ringing Apple for an appointment for follow up help,no appointments available!Told I would need to go to Southland and queue up to make an appointment for another day.
I am elderly and trying to self isolate,I have no one to help me,my emails are not coming through.DISGUSTING SERVICE APPLE!
- Physical store
- Verified customer
Really rude staff
I was really appalled by how rude and unprofessional I was treated by staff at the Apple Robina store. I went and had tried to buy a Macbook and swap my old one and the staff were absolutely clueless as to how to assist me because their system was 'down.'
One of the biggest technology companies in the world didn't have the technology to assist me with a purchase of technology. Hilarious.
I was advised to come back the next Monday morning when I needed to be at work and go look for the manager on duty.
After standing in line for ages two days ...
Apple miranda :Worse experience by Chris Aylord- i think he gave a wrong name too perhaps.no name tag so not sure.horrid waste of time as he attended to people buying hoods not repairs.i have 9 apple products thanks to bad service moving to HP and samsung .
I dont need attitude from your lay service people claiming to be managers!
If I’m lucky my phone will work? If I’m not it won’t!!
I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.
Recently bought a MacBook pro as I needed a computer that could work for a full day without charging. It turns out although it is advertised that this product works more than 10 hours if you are working it just works over 5 and not more. I queried that as I needed a computer to work a full day as I did not have access to charge. I was on the phone for more than 30 hours with people from overseas and was passed from one to another. When I took the computer to Apple store they checked and verified that is does not work as advertised and I have a ...letter to that effect from there. Cut the story short they wasted a lot of my time not saying that their product was not as advertised. At the end they said we are happy to take it back but did not want to take responsibility for their fake advertising. Unfortunately consumer affair is too busy and these guys are too big to make them responsible for fake advertising.....
Apple support -disgraceful
I purchased series 5 cellular watch, it does not connect to cellular Apple are well aware of the situation and bluntly refuse to issue a refund or come up with a plan for two months every single day I have to call them and every single day they tell me they have updated my case. I am no longer interested in the case or the reasons why it won’t connect I just want a refund but they just refuse to do that. I too have been an Apple supporter in the past. But I have to sell my $800 watch in ebay just to try and recoup some funds, for a huge tech gi...ant I am absolutely disappointed in there very poor behaviour and I won’t purchase anything from them again but the ignorance of the tech giant doesn’t really care if they loose a couple of buyers along the way
- Physical store
- Verified customer
Absolutely terrible service. Trying to get rid of the customer for every price
My iPhone XS MAX started playing up. For no obvious reason, the display would freeze and not respond to any touch input. I contacted the Apple support per chat and was offered to take the phone to the Apple store for a check-up. The screen was in good physical condition, the back, however, had a crack in it.
After waiting a bit i was greeted by an Apple employee. She ran the diagnostics and told me that there were no faults found. She offered me a solution to do a software update to the same software i have had on my phone or to get the phone ...repaired. For a ridiculous amount of $880 and i believe that was even before tax. Or i should upgrade my plan with Vodafone and get a new phone from them. Despite the fact that my phone was only about 6 months old. She tried everything besides offering a service through Apple. She insisted that i can't get the phone repaired under warranty because of the damage on the back of the phone. After a few minutes of discussion with her, i asked her nicely that she gives me in writing that Apple refuses to honor the warranty just because the back was cracked. She said no problem and went to the back of the store. A few minutes later she came back but without the paperwork, i asked for. Instead, she asked if she could take my phone with her for a few minutes which i agreed to. Again a few minutes later she came back and said that the display will get repaired under warranty and told me to be back in about 40 minutes. I returned to the store at the time she told me to and my phone was already waiting repaired for me. It is disgusting to see that Apple tries everything possible to send away customers with legit warranty claims. It is disgusting that Apple tries to send customers to their telecom providers just so they don't have to deal with it. I have heard of some may people lately making similar experiences and that Apple tries everything to avoid repairs that are obviously covered by warranty. At such a premium price we should be allowed to hope for half-decent service.
Long wait for lousy service
Had to book an appointment for a consultation with a tech person to basically be told the they know the iPhone 7 is a piece of junk but it’s not their problem.
Apple needs to be more proactive, take ownership and actually help.
Apple Store Carindale QLD extremely unhelpful - After 40 mins of troubleshooting online, after 1 hour of troubleshooting instore. I’m told the products (AirPods gen 1 and EarPods) are fake. Complaint case number; 101030630273. Updates to come.
Carindale Store: [name removed] first representative - absolutely fantastic, listened and did what she could. I escalated to [name removed] “manager” - hopeless, no empathy, didn’t take any responsibility, Did not try and assist just pushed back - last words from [name removed] “good luck”
Apple Carindale, QLD, Australia.
Purchased products from:
So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give
MACS 2019 is scam
Scam alert!! Macs alert!! MAC Display models don't have the same software as the original products. In simple words, they showcase Apples but sell oranges. Really disappointed , my MacBook Pro is overheating but they refused to fix it as they were unable to detect it. Poor Customer service, Please don't get ripped off, Its a BIG BIG SCAM !!
Poor service for a premium product
Apple directs you to perform self diagnostic checks before bringing your device in for check/repairs. Even when you know what is wrong you still need to wait days for a booking to talk about it! What a joke. The arrogance is palpable.
Apple devices are not reliable and their warranty service is horrible! Buggy Software
I use iPhone XS Max and have updated the phone to IOS13 and since then having continuous battery issue. Apple refused to replace the warranty even though the phone is under warranty. Went to store and spoke to representative, and their false claims.
They have a very bad and rude support service. Phone does not even last half a day and have to keep connecting to charger. It doesn't even charges the phone properly. Apple reps says it's normal.
They used to have a great service but now it is the worst experience. Was a big fan of Apple products ...
Apple devices are not reliable any more and their warranty service is terrible!
They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!
Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
Apple Store - Highpoint Melb. Zero customer after sales customer service
Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!
Genius bar not honest
I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.
Iv never waited so long for someone to take my money
I was told I needed a phone replacement and then waited for 2 hrs for someone to replace my phone. What was the wait for ? It only took 2 minutes to actually replace the phone
History with Apple macbook, imac & iphone.
Since 2010 I have paid Apple $18,100aud and this has been my experience.
For background I own & operate an IT business that covers office setups, repairs, creative design, marketing...etc. Not a noob, definately annoyed. I'll list these newest to oldest:
- Macbook 2019 16" (max spec): Endless bugs and issues related to the T2 security chip, including restarts, freezes, screen glitching and audio popping. All to do with T2 doing things the intel chip is meant to and Apple haven't developed it properly....yet. These bugs are with all the machin...es. Unsuable in a professional setting and looking online there's waves of returns already. Mine's 3 weeks old and all I've done is debug it and get value out of my AppleCare+. $7000aud - Macbook Pro 2016 13" (no touch bar): 2 keyboard replacements (one in first 2 weeks) with light use and device clean as possible, hardly leaving the house. 2.5 years after owning it, Apple issue a recall for a faulty battery. I visit their website, serial is part of the faulty batch. Book it in for replacement, refused as "it was fine". Battery expands a week later, Apple remove serial number from serviceable devices and tell me they won't touch it. Supplying me with a factory defect then a staff memeber taking it upon themselves to decide my machine is fine cause it looks clean without testing cost me a computer. Thanks Apple. $2500aud - iPhone X 256gb: Touch screen issue on purchase, instant replacement. $1800aud
Poor customer service in regards to issues with iPhone X
Apple removed this message from the forum...
* Ive had this issue with my iPhone X since I purchased it in July 2018. I addressed the issue when I returned from holidays in November. They ran tests, completely reset my phone and even changed the speaker over 2 visits to the Apple store (2 hour drive away). After being assigned to [name removed] from senior Apple support with the software engineers working on the issue, I was promised a fix with the software update in January. It did nothing. I contacted [name removed] in Feb and she never resp...onded to my calls or emails. Ive recently contacted Apple again and they have not helped me. These senior Apple advisors included [names removed]... again, all of who disappear after contact. Ive even tried to return it to Officeworks (where I purchased it) and they dont have a loan phone while they send mine off for diagnostics and repairs. Apple want me to do another diagnostic test, even though they have 2 from November and a video of my phone playing up. Apparently this isnt enough proof. I will upload the video to YouTube at some point over the weekend. * https://www.youtube.com/watch?v=gw0FP1kP5eo And here it is! Proof is in the pudding. Latest diagnostic test today showed nothing. But clearly, as shown here, there is a fault in the software. Head to this link if you have the same issues... but be warned Apple remove anything like my message above. https://discussions.apple.com/thread/8601375 And if you buy a phone from Officeworks (Australia) be warned they don't offer loan phones in the case they need to send your phone away for repair, even though it's in warranty.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.