??!
1 photo
Apple Physical store

Apple Physical store

1.6 from 145 reviews · View Statistics

Reviews

  • Product Quality
    1.8 (80)
  • Return Claim MadeYes (26) · No (66)
  • Customer Service
    1.2 (87)
  • Warranty Claim MadeYes (26) · No (60)
Previous
Next
Atul

AtulGreater Melbourne (Outer), VIC

  • 2 reviews

Apple Store - Maribyrnong - VIC - Selling life time apple care plus to customers. No such product exists

published

iPhone 12 pro max purchased from Apple Store (Maribyrnong - VIC). Apple sotore sold me apple care+ for lifetime and charged me for it. The sales representative repeatedly said that the warranty is LIFETIME.

Incentivised ReviewNo
rcpje

rcpjeSouth East Queensland, QLD

  • 2 reviews
  • 1 like

apple are the worst

published

if you want to get lied to used to gain access to your cash go to apple, once they've milked you for what they can they will treat you like an idiot. STEER CLEAR OF APPLE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPad (6th Generation)
See all answers
Tom

TomSydney, NSW

  • 4 reviews
  • 1 like

Interest free period what you’re not told…..

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle Towers
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 Pro
See all answers
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Youssef B.

Youssef B.Greater Melbourne (Inner), VIC

Poor customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Store High Point, Maribyrnong
Warranty Claim MadeNo
See all answers

Worse than Telstra

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Carindale
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
See all answers
joe

joe

  • 3 reviews
  • 1 like

Complaint Apple Highpoint Store ( Maribynong) VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint (Maribynong)
Warranty Claim MadeYes
See all answers
Clair

ClairPerth, WA

Why make an appointment

published

Made an online appointment 1 week ago, arrived early but told to return 5 mins before, have now been waiting over 20 mins past my appointment- unacceptable service. Come on Apple!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth City
Warranty Claim MadeNo
See all answers
Serge

SergeBonython 2905, ACT

  • 9 reviews
  • 3 likes

Apple Canberra is terrible

published
Customer Service
Incentivised ReviewNo
Store LocationCanberra
Neil

NeilGold coast

  • 3 reviews
  • 1 like

Products overpriced and do not match advertisements

published

After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRobina
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Disappointed

DisappointedGreater Melbourne (Metropolitan), VIC

iPhone 10 Repair

published

Appointment for a recall on iphone 10 at Doncaster on 6 Dec 2020. Walked into store with a perfect iphone screen, walked out with a damaged screen. Response was that they do not take responsibility for any damages Store did not offer to fix my screen, this caused me to be extremely anxious and disappointed. Where is the duty of care to customer. Customer Service by staff member who returned my phone was absolutely appauling. iPhone 10 recall issue was not fixed.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield Doncaster Melbourne
See all answers
Saahil

SaahilSydney, NSW

  • 4 reviews
  • 1 like

Apple services sucks ..pathetic monopoly

published

Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCastle hill
Warranty Claim MadeNo
See all answers
mikevdz11

mikevdz11

  • 5 reviews
  • 4 likes

WHat is going on people

published

Apple store still concerned about the COVID virus. Only shop in Robina centre

Had to have an appointment to enter store. Was in the queue of 10 people.

An Apple staff member standing to one side responsible for handing out face masks.

His mask was off and he had his finger up his nose. In public. Disgusting.

5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
See all answers
Chris332

Chris332Greater Melbourne (Metropolitan), VIC

  • 13 reviews
  • 22 likes

Worst experience in a long time

published

I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone Victoria
Warranty Claim MadeNo
See all answers
Swimstar

SwimstarSydney, NSW

Repair rip-off

published

My daughters iPhone was 2 weeks out of warranty when the phone wouldn’t charge and the message was along the lines of plug to software. She did and still not working. She took her phone into Canberra Apple and asked for repair, they quoted $800, so she opted to buy a new phone instead.
I asked her for the phone and I took it to a local repair shop for a quote. (Not Apple store). In Sydney.
Outcome was $115 fixed and now my phone.
This is totally outrageous, she bought a new iPhone that was more than $1000.
She had recently bought a house so therefore not flashed with cash.
So my message to anybody out there with a technical issue go elsewhere! Also, if you opt for a new phone don’t leave your old one for them to fix and resell.

Incentivised ReviewNo

Discrimination against people with mask exemptions

published

The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeNo
See all answers
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Spanna

Spanna

  • 3 reviews
  • 5 likes

Repair Booking System

published

Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

published

Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
See all answers
JPL

JPLCanberra 2600, ACT

Rubbish. Buy anything but an Apple computer.

published

The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Centre
Warranty Claim MadeNo
See all answers
Jessy H.

Jessy H.South East Queensland, QLD

Absolutely disgusted

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeYes
Product PurchasediMac
See all answers
FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 16 reviews
  • 20 likes

RUDE AND ARROGANT

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHornsby NSW
Warranty Claim MadeNo
See all answers
Page 1 of 6
See all Apple Store Australia reviews

Questions & Answers

Sorry, there are no questions about Apple Physical store but you can read 10 questions about Apple Store Australia.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.