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Apple Physical store

Apple Physical store

1.6 from 145 reviews · View Statistics

Reviews

  • Product Quality
    3.8 (10)
  • Return Claim MadeYes (3) · No (6)
  • Customer Service
    3.0 (11)
  • Warranty Claim MadeYes (2) · No (8)
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MC Beny

MC BenyGreater Melbourne (Inner), VIC

  • 6 reviews
  • 9 likes

Terrible waiting time with appointment.

published

I was waiting over 1 hr with a appointment at 12pm. The whole system todo with customers waiting is terrible..do not get a appointment ! Do wait in line because with a appointment you will be in the same line as everyone else and you wasted your day waiting around. I purchased a laptop $1500 but treated outside the store unfairly .The 3 team members found it funny when I argued my point.outside staff unprofessional. highpoint store vic. ( buy online )

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint Vic
Warranty Claim MadeNo
Product PurchasedApple mac book m1
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Sydney Blue

Sydney BlueSydney, NSW

It doesn't need to be this way

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
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Very disappointed

published

I bought a new iPad Mini 2 and I am still waiting for it after 5 weeks! Very poor service, Apple really needs to step up its customer service. Very disappointing! Please step up your game!

Incentivised ReviewNo
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2019 MacBook very disappointing.

published

Have been using Apple MacBooks and software for over ten years and always been happy. The current model is a flimsy, unreliable and inadequate. Will be moving away from Apple.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationSA
Warranty Claim MadeYes
Product PurchasedApple Macbook Pro 13" 2020
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Iman

ImanNew South Wales

  • 4 reviews

Excellent customer service

published

Apple store Miranda is a great store with efficient customer service! Staff are very friendly and ensure to provide excellent and honest advice. Highly recommend Apple at Miranda! Well done!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPhone case and screen protectors
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Geoffrey G.

Geoffrey G.Sydney, NSW

Very slow service due to poor equipment.

published

Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.

Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Geoff Gray
Gray.Geoffrey8@gmail.com

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadway, sydney
Warranty Claim MadeNo
Product PurchasedApple Watch (1st Generation)
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Ken Mclachlan

Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint
Warranty Claim MadeYes
Product PurchasedApple Watch Series 4
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Lois

LoisSydney, NSW

  • 2 reviews
  • 2 likes

Good stuff! Caring people!

published

I recently went to this store for data recovery for my Mac. Plus replacing my Ipad Air after my baby crashed it. Apple Bondi Junction store really have amazed me with their caring service.
Charlotte is the young lady who served me at their genius Bar. Professionally resolved my problem after with my Mac after my dramatic incident. There were chances of cross selling a new IPad where they can charge me more. However they thought ahead for me , judging I have a young baby, it’s best not to upgrade with something too fancy in case my baby accidentally ruins it again. Will definitely go back to this store.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBondi
Product PurchasedApple iPad (5th Generation) Wi-Fi
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Linda and Brent

Linda and BrentSydney, NSW

  • 2 reviews

No exchange new watch strap unopened

published

Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChatswood
Warranty Claim MadeNo
Product PurchasedApple Watch strap
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evants

evantsGreater Melbourne (Outer), VIC

  • 5 reviews

Poor customer service

published

When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple store chadstone
Warranty Claim MadeNo
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bidol

bidolGreater Melbourne (Metropolitan), VIC

  • 44 reviews
  • 16 likes

Finally got my iPhone X replaced

published

Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationGenius Bar high point
Warranty Claim MadeNo
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Alan c

Alan cSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Iphone replaced after issues carindale store very helpful staff

published

I had an iphone issue booked online and went in store, was served very quick as per my meeting time, customer service was great helped me and was very reasonable with the price. Have replacement phone now no issues very happy.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCARINDALE
Warranty Claim MadeNo
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NidNoi

NidNoiGreater Melbourne (Outer), VIC

  • 4 reviews
  • 5 likes

Vintage MacBook Pro

published

Don’t bother with Apple supplied screen protectors!

published

Apple supplied and applied screen protector for 8S phone are poor quality, multiple cracks with 1st few weeks despite not being dropped. If you go to the store to let them know, they don’t care. I’ve never had this problem with all previous screen protectors on all previous phones!

mutz

mutzMel

  • 5 reviews
  • 4 likes

wanted exchange

published

I walked into the Apple store in Doncaster Victoria, all I wanted to do is to exchange my apple head phones. The sales assistant in the front said that I have to wait in line, so I did then the sales assistent took my phone number and other details and said when I receive a text message I need to go to another person, I waited for the text message and went to the person she said to go to, he entered more details and said to wait were that tables were and another sales assistant will assist me, why can't Apple stores mainstream your process, I find it very unprofessional going into a store and seeing 3 persons before you receive assistant, this is bad for business and this experience has detered me to enter an Apple store again.

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