??!
1 photo
Apple Physical store

Apple Physical store

1.6 from 148 reviews · View Statistics

Reviews

1.5

80 reviews
  • Product Quality
    4.8 (11)
  • Return Claim MadeYes · No (12)
  • Customer Service
    3.8 (10)
  • Warranty Claim MadeYes (1) · No (10)
Previous
Next
MC Beny

MC BenyGreater Melbourne (Inner), VIC

  • 6 reviews
  • 9 likes

Terrible waiting time with appointment.

published

I was waiting over 1 hr with a appointment at 12pm. The whole system todo with customers waiting is terrible..do not get a appointment ! Do wait in line because with a appointment you will be in the same line as everyone else and you wasted your day waiting around. I purchased a laptop $1500 but treated outside the store unfairly .The 3 team members found it funny when I argued my point.outside staff unprofessional. highpoint store vic. ( buy online )

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint Vic
Warranty Claim MadeNo
Product PurchasedApple mac book m1
Similar opinion? Write a review on ProductReview.com.au!
Sydney Blue

Sydney BlueSydney, NSW

It doesn't need to be this way

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
Warranty Claim MadeNo
Product PurchasedApple iPhone 11
Similar opinion? Write a review on ProductReview.com.au!
Kim R

Kim RGreater Melbourne (Inner), VIC

Wonderful experience at the Chadstone Apple Store

published

Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple Magic Mouse 2
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Katia B.

Katia B.South East Queensland, QLD

  • 4 reviews

Quick and easy

published

Always quick and easy service. My phone stoped charging. It was way out of warranty. We came to the store and they fixed it within 2 minutes without any charges. Alway nice and friendly atmosphere even though they are always quite busy

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGold Coast
Similar opinion? Write a review on ProductReview.com.au!
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 217 reviews
  • 64 likes

The best Mac ever

published

On Tuesday 28th January 2020 I got a iMac 21.5" 2012 as a replacement for my MacBook Pro 15" 2012 since they came and took it on Monday night and since I put Windows 10 on it wasn't working so they couldn't fix it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDoncaster
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
CatherineM

CatherineM

  • 5 reviews
  • 3 likes

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFountain Gate. Narre Warren. Victoria
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2012 Mid
Similar opinion? Write a review on ProductReview.com.au!
Geoffrey G.

Geoffrey G.Sydney, NSW

Very slow service due to poor equipment.

published

Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.

Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Geoff Gray
Gray.Geoffrey8@gmail.com

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBroadway, sydney
Warranty Claim MadeNo
Product PurchasedApple Watch (1st Generation)
Similar opinion? Write a review on ProductReview.com.au!
Sheridan Hills

Sheridan HillsGreater Melbourne (Outer), VIC

  • 11 reviews
  • 1 like

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 32GB
Similar opinion? Write a review on ProductReview.com.au!
Steve

SteveHunter Region, NSW

  • 2 reviews

Total quality service.

published

After experiencing screen issues with my iPhone I made an appointment with the Genius Bar. Within 10 minutes I was served. The Apple rep saw my issue and took full responsibility for my screen issue. They took my phone then and there for repairs. I went and got some lunch. When I returned my phone wasn’t quite ready so I joined in on one of the classes running in store. So I now can use the Clips app with ease and had my phone repaired and returned in under 2 hours.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Store Charlestown NSW.
Warranty Claim MadeNo
Product PurchasedApple AirPods
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Physical store compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
evants

evantsGreater Melbourne (Outer), VIC

  • 5 reviews

Poor customer service

published

When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple store chadstone
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Nuno

NunoSydney, NSW

  • 5 reviews
  • 1 like

Excellent after service. Extremely happy with Apple

published

Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
EMMA W

EMMA WSouth East Queensland, QLD

Very Impressed!

published

I went into the store due to my phone not allowing me to hear when I received or made phone calls. I spoke to an Andrew who was lovely and really helpful. Unfortunately due to the nature of my issue it was no easy fix so he issued me a new iPhone 7 for free! My warranty which was 2 months out also was restarted from that day for a whole 1 year! I was not expecting that outcome, I thought I was going to be up for a few hundred dollars in repairs! Very happy and very impressed!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
See all Apple Store Australia reviews

Questions & Answers

Sorry, there are no questions about Apple Physical store but you can read 11 questions about Apple Store Australia.

Get an answer from our members

Apple Physical store

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.