- Physical store
- Verified customer
Vintage MacBook Pro
Having used DOS/Windows based notebooks ever since there were notebooks I didn’t treat my next notebook purchase lightly. The year was 2013 and I decided to buy the last iteration of the MacBook 17. A refurbished one I might add. It's the screen size that is so compelling with this machine.
Fast forward to November 2016. My MacBook started to display some concerning green bands on the display and was stuck in a reboot loop. Onto the Apple website, support etc and within minutes I’d secured myself a Genius Bar appointment.
The following...Thursday saw my MacBook being diagnosed and it was determined that it was the system board. Well, the graphics card most notably. However, if the graphics card has to go then it entails a complete system board replacement. The Apple consultant asked me to wait while he consulted his manager. This being after he’d determined the issue by way of an error code on the screen. While the consultant was out checking with his manager I googled the error code only to learn that the issue was a known / documented one. The Apple consultant returned to confirm same. Not only that but that the system board ($927 AUD) would be replaced free of charge. Fast forward to January 2019, the system board has died again. Average life span then, say 2.5 years. (I have an Acer notebook from 2006 that still functions as the manufacturer intended) Upon contacting Apple today I was told that my MacBook Pro 17 is now regarded as a "Vintage" device and so therefor parts are no longer available. No empathy offered when acknowledging that the system boards have been suspect right from the start. Also no recognition of the fact that I own an iMac, MacBook 12, 2 x Mac Minis and a MabBook Pro 15. (Plus a handful of iOs devices)
I am always a big fan of Apple products. And the customer service is amazing, staff are really friendly and energetic!
Excellent service as always @ store, bit of waiting but it was worth, spot on with the issue and provide best solution.
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Don’t bother with Apple supplied screen protectors!
Apple supplied and applied screen protector for 8S phone are poor quality, multiple cracks with 1st few weeks despite not being dropped. If you go to the store to let them know, they don’t care. I’ve never had this problem with all previous screen protectors on all previous phones!
I walked into the Apple store in Doncaster Victoria, all I wanted to do is to exchange my apple head phones. The sales assistant in the front said that I have to wait in line, so I did then the sales assistent took my phone number and other details and said when I receive a text message I need to go to another person, I waited for the text message and went to the person she said to go to, he entered more details and said to wait were that tables were and another sales assistant will assist me, why can't Apple stores mainstream your process, I find it very unprofessional going into a store and seeing 3 persons before you receive assistant, this is bad for business and this experience has detered me to enter an Apple store again.
Apple genius bar Highpoint vic
great service saved my life with repairs on my apple mac well done highpoint vic you are not called the genius bar for nothing
- Physical store
- Verified customer
Apple iPhone X has little trouble but ok
I brought iPhone X and inserted my sim card by face recognition set up.
after couple of hours it asked for a passcode that I never had.
Now it has stopped reading my face and I do not have passcode with me. Entered password wrong several times made my brand new iPhone blocked.
I can not use it. Proof of purchase is attached, it is not even a day old.
Apart from that it is okay
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