Apple Store Australia

Not sure why the app store offers refunds when they never honour them. So many false apps and Apple aren’t interested. I offer proof and Apple don’t care. Absolute frauds. This behaviour wouldn’t stand in a bricks and mortar store in Australia.

Beware if you change your email address and forget your security questions you cannot recover the account if you also forget your password. You need to set up a new id and you lose all your paid apps. Even though i had ID and creditcard number i purchased them on. It has put me off purchasing apple in the near future.

Unfortunately, I am used to using iphones so when I needed a new phone I purchased one from apple Australia. I had an old iphone 6 to trade in, a phone they accepted on their site for a whopping $45 trade in. I sent it in and today received it back with no explanation as to why it was returned. So this thing traveled via dhl 4 ways up and back, it was still working but needed a new battery because it is a very old phone, DUH. Waste of time, energy, resources. The shipping alone likely cost more than the offered trade in price. No communication ...

I absolutely dread contacting Apple. Their products are expensive, not reliable and when the devices inevitably die because of faulty software there is no support. Over a decade long experience of abysmal customer service, staff that are arrogant and think they are always correct even when they are not, untrained staff who only want to sell you the most expensive product and with technical support that is equal to the major telecommunications companies with their incompetence and understanding of IT and technical support.

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

On the 27th May we ordered and paid for a pack of four air-tags online to pick up at the Booragoon Garden City store. Got a notification that apple will email me when the air tags are ready. I waited a week and no notification came. My friends visited the store and purchased air tags and told me they had plenty of them in stock. On the 3rd June I visited the store and asked if my order was ready, the apple staff member told me they had no air tags is stock and I will get a notification email when they are ready. I then approached another staff...

The first iPad I purchased stopped working after 3 years of occasional use then the second iPad stopped being charged after 2.5 years of random use. When I attended to Apple Genius Bar each time, I was told no reparable reasons were found. I was explained the devices were possibly no longer matched with new iOS software updates. So are we supposed to buy Apple iPads everytime when new models are coming out? No I will stop buying new iPads.

Yes, Apple devices you own at home are remotely controlled by Apple via iOS updates. So if you don’t upd...

Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...

I went in to Apple to buy a new phone. I stated to Apple employee I wanted to buy a new phone. She replied, “I need to add you to the shopping list.” I asked, “How long will that take?” She replied “About 15 minutes.” So I left.

If I went to another store like Officeworks or JB, they would grab the phone, ring it up, then I’d leave. That’s it. But at Apple it has to be an event. So why even buy the product from Apple - especially if it means waiting 15 minutes? What’s the point?

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Apple needs to be sued for taking down apps from developers who are still paying the ridiculous fees. All while Apple allows criminal acts to take place on other apps (but they turn their head).

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Stunning computers - I'm a massive apple fan, and have been for years. But today when I picked up my new apple macbook air, it's revolting that it has two ports, neither are standard USB ports, it's not compatible with any of my other 4 power cables from previous macs, and I now need to spend a fortune on new cables/ports and adaptors! I can't even plug in my monitor or external hard drive as is, let alone use an SD card. What is wrong with you Apple - are you trying to turn your loyal customers away?!!