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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 527 reviews · View Statistics

Reviews

1.5

37 reviews
  • Product Quality
    1.9 (35)
  • Return Claim MadeYes (21) · No (13)
  • Shipping
    1.0 (2)
  • Customer Service
    1.6 (27)
  • Warranty Claim MadeYes (37) · No
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Reviewer Photos & Videos

Tony8029

Tony8029Greater Melbourne (Inner), VIC

  • 66 reviews
  • 52 likes

Super fast when buying, non-existent when you require support

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

published

Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
Jessy H.

Jessy H.South East Queensland, QLD

Absolutely disgusted

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeYes
Product PurchasediMac
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2019 MacBook very disappointing.

published

Have been using Apple MacBooks and software for over ten years and always been happy. The current model is a flimsy, unreliable and inadequate. Will be moving away from Apple.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationSA
Warranty Claim MadeYes
Product PurchasedApple Macbook Pro 13" 2020
clinton45

clinton45Queensland

  • 3 reviews
  • 4 likes

They consistently lie to you about your phone.

published

Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
Product PurchasedApple iPhone 11

iPhone repair

published

I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWA Perth City
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
290373m

290373mGreater Melbourne (Outer), VIC

  • 13 reviews
  • 10 likes

MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple MacBook Pro with Retina Display 13-inch 2016 Late (with Touch Bar)
Charmsy

CharmsySydney, NSW

  • 2 reviews
  • 2 likes

Worst Customer Service I have ever experienced

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple Macbook Air 13" 2020
Yode

Yode

  • 15 reviews
  • 13 likes

The Death of Apple

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPad Pro (4th Gen)
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Absolutely Terrible Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Australia
Warranty Claim MadeYes
Product PurchasedApple MacBook Air 13-inch 2018
Sarra

SarraMetropolitan Adelaide, SA

  • 9 reviews
  • 5 likes

The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)

published

The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationRundle Mall Adelaide, South Australia.
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
Howard J.

Howard J.Sydney, NSW

30 years of Apple and now I am thinking of other options

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBondi
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
red s.

red s.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

NEVER BUY APPLE

published

Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationhighpoint maribyrnong
Warranty Claim MadeYes
Product PurchasedApple Macbook 12-inch 2015 Early
Mimi

MimiSydney, NSW

  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
290373m

290373mGreater Melbourne (Outer), VIC

  • 13 reviews
  • 10 likes

Absolutely terrible service. Trying to get rid of the customer for every price

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
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Hate Dell

Hate Dell

  • 17 reviews
  • 15 likes

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
Michelle L

Michelle LPerth, WA

  • 3 reviews

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Ilya K.

Ilya K.Sydney, NSW

  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
Melb fashionista

Melb fashionistaMelb

  • 7 reviews
  • 7 likes

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
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Questions & Answers

Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

No answers
Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

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