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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 567 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.4
45 reviews
  • Product Quality
    1.8 (41)
  • Return Claim MadeYes (26) · No (14)
  • Shipping
    1.0 (4)
  • Customer Service
    1.5 (31)
  • Warranty Claim MadeYes (45) · No
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Reviewer Photos & Videos

  • Thumbnail
Priya R.
Priya R.South East Queensland, QLD

Apple service sucks!! Not worth buying the product when there is no support. Heard it right! NO SUPPORT WHAT SO EVER!!!!

published

My Apple care for Apple Watch expired just 35 days ago and Apple would not extend it because it expired. They did not send any notification about the expiry( but yes, they send notification about their new products..all the time!!!!) and when I called the support care, they just bluntly said no for an extension without any consideration for the customer and hanged up! This is horrendous!! Not worth spending so much money when there is no proper support for the service. Do Not recommend buying Apple products. Period.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Ryan
RyanSouth East Queensland, QLD

Deal with the manager of Brisbane Apple Store

published
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeYes

Absolutely disgusting, I cant believe it.

published

Subscribe to notchharrison on YT, and follow i_dont_speak_cap_lol on TikTok. :) PLS sub and follow if you see this I need it. :)

Product Quality
Customer Service
Incentivised Review No
Store LocationNSW
Warranty Claim MadeYes
Product PurchasedApple iPhone 12 Pro 128GB
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Apple makes bad products

published

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle hill
Warranty Claim MadeYes
quasarsindahause
quasarsindahause
  • 3 reviews
  • 6 likes

No Stars For the worlds most predatory/scamming/thieving corporation on planet earth

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
quasarsindahause
quasarsindahause

Stop censoring people it’s disgusting

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Michael
MichaelBraddon 2612, ACT
  • 9 reviews
  • 2 likes

Bad customer service

published
Product Quality
Shipping
Incentivised Review No
Warranty Claim MadeYes
Product PurchasedHemmes Apple Watch

Worse than Telstra

published
Incentivised Review No
Return Claim MadeYes
Store LocationApple Store Carindale
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
joe
joe
  • 3 reviews
  • 1 like

Complaint Apple Highpoint Store ( Maribynong) VIC

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple Highpoint (Maribynong)
Warranty Claim MadeYes
Tony8029
Tony8029Greater Melbourne (Inner), VIC
  • 72 reviews
  • 55 likes

Super fast when buying, non-existent when you require support

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

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Ninja warrior
Ninja warrior
  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

published

Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationDoncaster
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
Jessy H.
Jessy H.South East Queensland, QLD

Absolutely disgusted

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeYes
Product PurchasediMac

2019 MacBook very disappointing.

published

Have been using Apple MacBooks and software for over ten years and always been happy. The current model is a flimsy, unreliable and inadequate. Will be moving away from Apple.

Product Quality
Customer Service
Incentivised Review No
Store LocationSA
Warranty Claim MadeYes
Product PurchasedApple Macbook Pro 13" 2020
clinton45
clinton45Queensland
  • 3 reviews
  • 4 likes

They consistently lie to you about your phone.

published

Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
Product PurchasedApple iPhone 11

iPhone repair

published

I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationWA Perth City
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
290373m
290373mGreater Melbourne (Outer), VIC
  • 13 reviews
  • 11 likes

MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless

published
  • Thumbnail
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple MacBook Pro with Retina Display 13-inch 2016 Late (with Touch Bar)
Electronics & Computing Shops

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Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
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Apple Store Australia

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