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Apple service sucks!! Not worth buying the product when there is no support. Heard it right! NO SUPPORT WHAT SO EVER!!!!
My Apple care for Apple Watch expired just 35 days ago and Apple would not extend it because it expired. They did not send any notification about the expiry( but yes, they send notification about their new products..all the time!!!!) and when I called the support care, they just bluntly said no for an extension without any consideration for the customer and hanged up! This is horrendous!! Not worth spending so much money when there is no proper support for the service. Do Not recommend buying Apple products. Period.
Deal with the manager of Brisbane Apple Store
I am still in shock after having to deal with the manager of this store ( Brisbane Apple Store). I had an issue with my new phone and told the apple support person everything about the issues. Then she suggests calling the apple support team and I did. Unfortunately, the phone is disconnected in the middle of my call. I try to find her to ask if I need to call them or just wait for them to call me back. Then one person came in front of me and he said if I need any help. I asked him if I can talk to the same person who was talking to me 10 minut...es ago, and he said I can't find who was talking to you!! I told him it was 10 minutes ago and you can check your records. Again, he said we can't see that details in the system!!! Again he asked me if anything he can help me with, and what is the issue. I told him all the story. After I finished, he said you are not saying the truth!!!?? I shocked, what he is talking about!! And he repeated 3 times and I told him don't say it again. Then I asked him if I can to talk to someone else, he said no one should talk to you, only me!!??? If we can't help you, go out of the store or I will call security!!!??? I was confused, I wasn't in the middle of the road and talk to random people. I was in the Brisbane Apple Store. In the end, some of the very kind and nice workers talk to me and said he was their manager. Very disappointed when you see that. It was a very unpleasant situation and I still cannot understand how he could be so aggressive and rude when he works in the service industry. I will never come back to this store and I can only recommend staying away from this place if you want to avoid a bad moment. After reading the other reviews I see I wasn’t his only victim.
Absolutely disgusting, I cant believe it.
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Apple makes bad products
My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!
No Stars For the worlds most predatory/scamming/thieving corporation on planet earth
No thanks to [Name Removed], Apple have become an avarice plunderer who have climbed down the wrong stalk a few too many times with no checks. They somehow remain immune to any due process or consequences of their thieving modus despite the countless current and ex Apple users who have reported breaches in their contracts and money fraudulently withdrawn from their bank accounts. Do not give apple your banking details. (I’m still chasing over 2k of money stolen) (they will blame members of your family that don’t exist and gaslight you to no end...) (I won’t post my bank statement on this site because it’s not safe to and there’s PAGES) Get stuffed Apple. Your tech is crap; your workers are moronic and your products are fundamentally flawed. Stop exploiting men women and children in your dodgy sweatshops and quit lying to innocent users when you’re called out for fraud. Android are taking over the market share because there is an Apple exodus going down en mass and it won’t slow down. Lo
Bad customer service
I purchased a hemmes Apple Watch. I had problems with the watch. Apple replaced it with a faulty watch. So two months later and I was told I could get a refund if steps are taken. We did it all. Then I was told the watch needs to be returned. If faulty then a full refund. I then received an email that they replaced tge watch. It arrived opened and not sealed. Contacted Apple and told them. They said because they replaced the watch that I can’t get a refund. That’s not what we agreed on. They told me that even though the watch was opened that it...’s not damaged so end of story. I have an email from Apple US saying they should refund and am taking them to court. You pay so much fir Apple products and especially hemmes. I have a lot of Apple stuff but I will not use Apple now as you can not trust them. I’ve never been lied to like Apple has. See you in court Apple.
Worse than Telstra
Visited Apple Store Carindale with damaged product (covered by AppleCare).
Advised that an appointment was needed (no specification as to the type of apptmt) and also advised an incorrect price for replacement of ipad.
Went home, made on line booking for a new ipad because thats what I wanted and there was no obvious option for replacement (its not a repair, but later i was to find out that this was the option I should have selected- silly me its replace, not repair but duh)
Showed up at apptmt time and waited 15 minutes to be served. Upon bein...
Complaint Apple Highpoint Store ( Maribynong) VIC
Apple store complaint
I visited the Apple highpoint store in VIC on the 28/Jan around 3.30 PM in regards to iPhone 12 Pro silicone case exchange warranty issue.
Was served by a lady cacusaian medium hair length blonde. Approached and advised the case was bought on the Jan 05 /2021 and started to show signs of failure within the case in particular splitting and volume up and down button area component protruding bit outside which is abnormal . I explained that this is unreasonable quality and a manufacturing defect , the lady replied, this i...s normal wear and tear, how can it be wear and tear and normal as it has only been used under 30 days and does the product in this instance (iPhone case) does not come with reasonable quality and should be lasting a reasonable period of time not 30 failure within 30 days? She had a quick chat with the manager -male , came back and told me nothing they can do . I said fine, can I at least talk with the manager to explain bit more in-depth explanation, she refused, gave the same answers back and in the end did not even ask the manager. She said she cannot help me and ask me to leave the store , this is a very rude and bad customer service , have I offended anyone here? , I have not sworn or say anything to anyone , all I request is reasonably to have a quick chat with the manager in charge. She said im wasting everyone’s time , with the amount of products I have purchased from Apple store before I am very appalled by the negative experience this sales staff has replied to me in. I don’t blame the manager as he is doing his only thing, but at the very least the lady serving me needs to learn some people skills and learn to have empathy towards customers. I said okay no worries, I will have a chat with ACCC and make a formal complaint, I kindly asked name of her and the manager’s name but did declined. Hence, I walked out of the store and the lady spoke to the security guard and said “ do not let this guy come again, they are all like this “ . At this point I am very upset and have left the store and I felt racially discriminated as why does she need to use the word “ They are all like this “, don’t let him in again” . As a customer, I have not even shouted or yelled at anyone, but spoken in a reasonable way, I am very upset by this and wants the store manager in charge or Apple to get in touch with me directly to solve this complication. I went home, talked to apple advisor, sent them a pic of the phone photo, they will mail the iPhone case out due to warranty defect, where is Apple’s customer value and pride is this how everyone should be treated especially by this lady , representing the “APPLE brand” ??
Super fast when buying, non-existent when you require support
i bought a macbook pro and within the first 6 months I had to replace the screen and the keyboard
when the screen failed for the second time I complained and they agreed to a replacement.
Before doing that they made me spend an hour online with a technician followed by an instore examination of the computer to confirm the fault.
Following that I spoke to 3 different "senior advisors" at Apple, each time having to explain what the situation was.
They promised a courier would come to collect my MacBook in a week's time (on a Friday).
Won’t be buying Apple anymore. Still dodgy company
Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.
WHAT A JOKE!
I've always stuck with apple because of the high quality and service. The ball has been dropped on both accounts with my recent apple purchase, an iMac.
1. it's so slow, I may as well have a slab of rock and a chisel
2. replacement of components - tech didn't even finish setting me up when he left leaving me without access to the computer.
3. apple tech support have been unsympathetic and mostly unhelpful
4. referred to a third party repairer for another assessment where I'm then told if nothing is deemed wrong with the machine a...
2019 MacBook very disappointing.
Have been using Apple MacBooks and software for over ten years and always been happy. The current model is a flimsy, unreliable and inadequate. Will be moving away from Apple.
They consistently lie to you about your phone.
Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.
I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.
- Apple Store Australia
MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless
I own a 2016 MacBoook Pro 4TB ports. Over time it developed a few issues and i contacted Apple for a repair. I got an appointment booked which Apple cancelled because of Covid. No alternative appointment was offered, no mail-in no nothing.
I contacted the customer support again and was told that my options are to either wait until the stores reopen or to take it to an authorized service provider. Even if the computer was ridiculously expensive Apple refuses to take care of it. Sends you to a contractor and washes their hands off.
In my case, ...the display is covered by a service program because there have been hundreds of thousands of complaints and Apple at some point admitted that there was an issue with the flex cable and started a service program. My display has a very small damage to the bottom of it, not on the LCD area itself. A normal person would assume that this would be irrelevant since there is a service program and Apple very well knows that there are issues with it, but no. Not Apple. Despite being well aware of the issues and having basically a recall for it they want to charge me $828 for a display replacement of a display that they know has been manufactured faulty. Due to the small damage to the display the authorized service provider refused to do any other repairs. One of the reasons for that was that he simply didn't have the time to deal with Apple about it. I was literally explained that he won't repair my keyboard or faulty Touch Bar or even faulty TB3 ports because of the display. Fully independent issues but hey, Apple can afford to brush iff customers like that. Imagine you buy a computer at Harvey Norman and they refuse a warranty claim on the keyboard because of damage to the display. Only Apple can afford to crap on customers like that and i for sure will never again spend one cent on their heavily overpriced, low-quality products.
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
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