Reviewer Photos & Videos
Super fast when buying, non-existent when you require support
i bought a macbook pro and within the first 6 months I had to replace the screen and the keyboard
when the screen failed for the second time I complained and they agreed to a replacement.
Before doing that they made me spend an hour online with a technician followed by an instore examination of the computer to confirm the fault.
Following that I spoke to 3 different "senior advisors" at Apple, each time having to explain what the situation was.
They promised a courier would come to collect my MacBook in a week's time (on a Friday).
Won’t be buying Apple anymore. Still dodgy company
Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.
WHAT A JOKE!
I've always stuck with apple because of the high quality and service. The ball has been dropped on both accounts with my recent apple purchase, an iMac.
1. it's so slow, I may as well have a slab of rock and a chisel
2. replacement of components - tech didn't even finish setting me up when he left leaving me without access to the computer.
3. apple tech support have been unsympathetic and mostly unhelpful
4. referred to a third party repairer for another assessment where I'm then told if nothing is deemed wrong with the machine a...
2019 MacBook very disappointing.
Have been using Apple MacBooks and software for over ten years and always been happy. The current model is a flimsy, unreliable and inadequate. Will be moving away from Apple.
They consistently lie to you about your phone.
Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.
I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.
- Apple Store Australia
- Verified customer
MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless
I own a 2016 MacBoook Pro 4TB ports. Over time it developed a few issues and i contacted Apple for a repair. I got an appointment booked which Apple cancelled because of Covid. No alternative appointment was offered, no mail-in no nothing.
I contacted the customer support again and was told that my options are to either wait until the stores reopen or to take it to an authorized service provider. Even if the computer was ridiculously expensive Apple refuses to take care of it. Sends you to a contractor and washes their hands off.
In my case, ...the display is covered by a service program because there have been hundreds of thousands of complaints and Apple at some point admitted that there was an issue with the flex cable and started a service program. My display has a very small damage to the bottom of it, not on the LCD area itself. A normal person would assume that this would be irrelevant since there is a service program and Apple very well knows that there are issues with it, but no. Not Apple. Despite being well aware of the issues and having basically a recall for it they want to charge me $828 for a display replacement of a display that they know has been manufactured faulty. Due to the small damage to the display the authorized service provider refused to do any other repairs. One of the reasons for that was that he simply didn't have the time to deal with Apple about it. I was literally explained that he won't repair my keyboard or faulty Touch Bar or even faulty TB3 ports because of the display. Fully independent issues but hey, Apple can afford to brush iff customers like that. Imagine you buy a computer at Harvey Norman and they refuse a warranty claim on the keyboard because of damage to the display. Only Apple can afford to crap on customers like that and i for sure will never again spend one cent on their heavily overpriced, low-quality products.
Worst Customer Service I have ever experienced
My 12 year old daughter needed a laptop for high school so I purchased a macbook air. After 5 months, it stopped working completely. Faulty product. It took over a week to get an appointment with Apple Penrith. I arrive and they state if I show them invoice they would replace the faulty product. I went back with my receipt, they went and got new laptop, asked my daughter to pick a colour, put it in bag for us then out of no where said we can't replace your laptop as the computer won't let us. This was beyond ridiculous and I left with my fault...y product. Spoke with about 6 different Snr advisors who were meant to look after my complaint. None of them ever returned my calls or emails and I would ring back and get another snr advisor. Anyway, after 3 weeks, they finally decide to send me a new laptop through TNT which is going through China and I've been told to expect lengthy delays due to TNT's backlog (that's a whole other story). I could not just go to an apple store or get a new one sent to me from online store and pick up replacement as I was desperate as daughter was missing out on school. My daughter has now been 5 weeks without a laptop due to the product being faulty, and I still don't have it. There is no complaints process and Apple do not care one bit about customer service. Just got to accept their disgusting service. There is nothing I can do but wait. Their Snr advisors are a joke, they ignore you so you ring back and get a new Snr advisor, WORST SERVICE EVER. Replacing the faulty product should not have been this difficult. If they had of made just a little effort and showed some sort of service, I'd have a replaced laptop now.
The Death of Apple
What made Apple stand out from the others was it’s great customer service and quality products. Apple is a far cry from when Steve Jobs ran the show. Today’s customer service is mean spirited, being more concerned with profit margins than providing an outstanding service it was once renowned for. Waiting weeks (or like my current order months) for your orders to arrive..then having to deal with TNT couriers. Then there is the exorbitant price hikes for new products that have barely evolved and using technology that has been utilised by other b...rands for months, there is nothing exciting or innovative coming out of Apple. As a loyal customer of 15 years and having spent tens of thousands of dollars with this company, I am unfortunately, neck deep in the Apple ecosystem. But, with each year my loyalty is dissolving, I am fed up with the disappointment I get when dealing with Apple. My next phone will not be a iPhone.... I am going into Apple rehab and weening myself off the Apple ecosystem.
Absolutely Terrible Customer Service
Apple has the worst customer service I have ever experienced.
My 1.5 year old 2018 MacBook air randomly died on me without me dropping it or anything so I went to the genius bar to figure out what’s happening. The consultant said “it just happens sometimes,” pretty much admitting that their products are trash in quality. After that, he quoted me $850 to get it fixed. Eight hundred and fifty dollars for an issue that I played no part in. He also said it is out of warranty so he can’t do anything about it. I was extremely frustrated so I called a...
The BEST CUSTOMER SERVICE at Apple Rundle Mall in Adelaide (SA)
The guys at Apple Rundle Mall store in Adelaide offer an INCREDIBLE CUSTOMER SERVICE... every time I have been there and had an issue with my phone, I was taken care of. Everyone that served me was helpful and professional, kind and made me feel good about any questions I had. I own an Iphone 11, MacBook Air and an Ipad 6th generation... and I love apple products. I've had some issues with previous iphones but I must admit, every time I visited the Rundle Mall store it was a very positive experience.
30 years of Apple and now I am thinking of other options
I bought a 7th generation iPad which I use just for my Sonos. I picked it up the other day, fingers underneath thumb on top and it cracked where my thumb was. I only bought this recently and use it rarely. I booked an appointment at Macmedic and they told me I should take in to the Apple store because they had to prepay to send it in, amount $518 which is about what I paid for the new unit at Officeworks.
I went into the shop and they said I could come back in 3 hours or book an appointment for a week away. I said that I could do neither.They s...
NEVER BUY APPLE
Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!
If I’m lucky my phone will work? If I’m not it won’t!!
I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.
- Physical store
- Verified customer
Absolutely terrible service. Trying to get rid of the customer for every price
My iPhone XS MAX started playing up. For no obvious reason, the display would freeze and not respond to any touch input. I contacted the Apple support per chat and was offered to take the phone to the Apple store for a check-up. The screen was in good physical condition, the back, however, had a crack in it.
After waiting a bit i was greeted by an Apple employee. She ran the diagnostics and told me that there were no faults found. She offered me a solution to do a software update to the same software i have had on my phone or to get the phone ...repaired. For a ridiculous amount of $880 and i believe that was even before tax. Or i should upgrade my plan with Vodafone and get a new phone from them. Despite the fact that my phone was only about 6 months old. She tried everything besides offering a service through Apple. She insisted that i can't get the phone repaired under warranty because of the damage on the back of the phone. After a few minutes of discussion with her, i asked her nicely that she gives me in writing that Apple refuses to honor the warranty just because the back was cracked. She said no problem and went to the back of the store. A few minutes later she came back but without the paperwork, i asked for. Instead, she asked if she could take my phone with her for a few minutes which i agreed to. Again a few minutes later she came back and said that the display will get repaired under warranty and told me to be back in about 40 minutes. I returned to the store at the time she told me to and my phone was already waiting repaired for me. It is disgusting to see that Apple tries everything possible to send away customers with legit warranty claims. It is disgusting that Apple tries to send customers to their telecom providers just so they don't have to deal with it. I have heard of some may people lately making similar experiences and that Apple tries everything to avoid repairs that are obviously covered by warranty. At such a premium price we should be allowed to hope for half-decent service.
Not so smart
It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.
Excellent and fast service
Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly
So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give
Apple devices are not reliable any more and their warranty service is terrible!
They do bad warranty service. They tell it is done and fixed but do not even spend a minute to switch a device on and check if an issue is really fixed. Apple mac books cost as a plane but reliable as a china calculator. Do not buy it!
Half a year ago I bought a new 2019 macbook pro 13inc. During this period there were some issues like screen flickering a few times per day or hangings on. This is the first apple mac book in my life and I did not expect any magic from it to work without any problems and did not pay any real attention on it.
Apple Store - Highpoint Melb. Zero customer after sales customer service
Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!
Questions & Answers
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
Compare new SE wit the more expensive new pone
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.