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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 551 reviews · View Statistics

Reviews

1.5

42 reviews
  • Product Quality
    1.3 (32)
  • Return Claim MadeYes (20) · No (13)
  • Shipping
    1.0 (4)
  • Customer Service
    1.0 (23)
  • Warranty Claim MadeYes (35) · No
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Reviewer Photos & Videos

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Apple makes bad products

published

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastle hill
Warranty Claim MadeYes
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quasarsindahause

quasarsindahause

  • 3 reviews
  • 6 likes

No Stars For the worlds most predatory/scamming/thieving corporation on planet earth

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
quasarsindahause
quasarsindahause

Stop censoring people it’s disgusting

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Michael

MichaelBraddon 2612, ACT

  • 9 reviews
  • 2 likes

Bad customer service

published
Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
Product PurchasedHemmes Apple Watch
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Worse than Telstra

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Carindale
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
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joe

joe

  • 3 reviews
  • 1 like

Complaint Apple Highpoint Store ( Maribynong) VIC

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint (Maribynong)
Warranty Claim MadeYes
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Tony8029

Tony8029Greater Melbourne (Inner), VIC

  • 68 reviews
  • 54 likes

Super fast when buying, non-existent when you require support

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Ninja warrior

Ninja warrior

  • 5 reviews
  • 6 likes

Won’t be buying Apple anymore. Still dodgy company

published

Bought phone 2 years ago and it just went out of warranty (2 months ago whilst in lockdown) and what do you know, the black screen of death appears and it now cost $600 to fix the phone!?! You’re kidding right Apple? Still up to your old tricks. Don’t trust them anymore. Went to the store and they were hopeless in helping to make a booking for repairs. Getting a Samsung now. Apple does not care for its customers. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
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Jessy H.

Jessy H.South East Queensland, QLD

Absolutely disgusted

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeYes
Product PurchasediMac
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clinton45

clinton45Queensland

  • 3 reviews
  • 4 likes

They consistently lie to you about your phone.

published

Apple them self are probably the worst and narcissistic company that is out there,Ive spent weeks trying to get data from a phone. As it was important and was told by Apple it isn't possible!, Turns out it is. I went to a 3rd party store and they had it repaired in 2 hrs they completely board swapped the chips and my data was saved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside
Warranty Claim MadeYes
Product PurchasedApple iPhone 11
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iPhone repair

published

I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWA Perth City
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
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290373m

290373mGreater Melbourne (Outer), VIC

  • 13 reviews
  • 11 likes

MacBook Pro 2016 4 TB Ports - Apple refuses warranty repairs - Authorized service provider useless

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple MacBook Pro with Retina Display 13-inch 2016 Late (with Touch Bar)
Similar opinion? Write a review on ProductReview.com.au!
Charmsy

CharmsySydney, NSW

  • 2 reviews
  • 3 likes

Worst Customer Service I have ever experienced

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple Macbook Air 13" 2020
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Yode

Yode

  • 15 reviews
  • 14 likes

The Death of Apple

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPad Pro (4th Gen)
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Absolutely Terrible Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple Australia
Warranty Claim MadeYes
Product PurchasedApple MacBook Air 13-inch 2018
Similar opinion? Write a review on ProductReview.com.au!
Howard J.

Howard J.Sydney, NSW

30 years of Apple and now I am thinking of other options

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBondi
Warranty Claim MadeYes
Product PurchasedApple iPad (7th Generation)
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red s.

red s.Greater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

NEVER BUY APPLE

published

Took a laptop for repairs and they said would fix flickering screen for no cost! Get a call a few days later telling they found the screen was not faulty so a board had to be changed at a cost of $600! The criminals just suck u in to leave the unit there and pluck some ridiculous figure from there backsided to make extra money! Pack of criminals! Apple has made me sick! I urge anyone not to buy their overpriced rubbish that last no more than 3 years!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationhighpoint maribyrnong
Warranty Claim MadeYes
Product PurchasedApple Macbook 12-inch 2015 Early
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Mimi

MimiSydney, NSW

  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
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290373m

290373mGreater Melbourne (Outer), VIC

  • 13 reviews
  • 11 likes

Absolutely terrible service. Trying to get rid of the customer for every price

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
Warranty Claim MadeYes
Product PurchasedApple iPhone XS Max 64GB
Similar opinion? Write a review on ProductReview.com.au!
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

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Ilya K.

Ilya K.Sydney, NSW

  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
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Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

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Apple Store Australia

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