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Apple Store Australia

Apple Store Australia

Physical store, Online store
1.9 from 567 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.3 (109)
  • Return Claim MadeYes · No (144)
  • Shipping
    2.3 (15)
  • Customer Service
    1.6 (72)
  • Warranty Claim MadeYes (14) · No (117)
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Reviewer Photos & Videos

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vince
vince
  • 3 reviews
  • 1 like

Password Recover

published

Beware if you change your email address and forget your security questions you cannot recover the account if you also forget your password. You need to set up a new id and you lose all your paid apps. Even though i had ID and creditcard number i purchased them on. It has put me off purchasing apple in the near future.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Memfer D.
Memfer D.Greater Melbourne (Inner), VIC
  • 4 reviews

Trade ins are a scam. You will likely not get one. Irresponsible business practices.

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasediphone12
Joeann
JoeannMelbourne Victoria
  • 10 reviews
  • 7 likes

Abysmal support

published

I absolutely dread contacting Apple. Their products are expensive, not reliable and when the devices inevitably die because of faulty software there is no support. Over a decade long experience of abysmal customer service, staff that are arrogant and think they are always correct even when they are not, untrained staff who only want to sell you the most expensive product and with technical support that is equal to the major telecommunications companies with their incompetence and understanding of IT and technical support.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Lisa
LisaSydney, NSW

Awful company

published

Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
shanexu3
shanexu3Perth, WA
  • 139 reviews
  • 124 likes

Apple Online will take your money and make you wait for your product

published
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Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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Fair Square
Fair SquareSydney, NSW
  • 4 reviews

iPads have short life span!

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Purchase Brand New x2 I•Phones : IPhone 12 & SE.

published

Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationFountain Gate
Warranty Claim MadeNo

Apple makes bad products

published

My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationCastle hill
Warranty Claim MadeYes
ScottRock
ScottRockSouth East Queensland, QLD
  • 53 reviews
  • 27 likes

Why buy from Apple?

published

I went in to Apple to buy a new phone. I stated to Apple employee I wanted to buy a new phone. She replied, “I need to add you to the shopping list.” I asked, “How long will that take?” She replied “About 15 minutes.” So I left.

If I went to another store like Officeworks or JB, they would grab the phone, ring it up, then I’d leave. That’s it. But at Apple it has to be an event. So why even buy the product from Apple - especially if it means waiting 15 minutes? What’s the point?

Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationRobina
Warranty Claim MadeNo
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Essentially told I wasn’t required as a customer anymore. Call staff were great but enacting a business directive.

published

I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Worst customer service

published

Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Bill R.
Bill R.
  • 2 reviews
  • 1 like

After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.

published

After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationonline apple care and Rundle mall Adelaide South Australia
Warranty Claim MadeNo
RobS
RobSSouthwest, VIC
  • 12 reviews
  • 19 likes

Trade In Scam

published

Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.

Trade ins offered by Apple are a complete scam.

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Jac Mac
Jac MacGreater Melbourne (Inner), VIC

Disgusting that Apple have changed all of the ports.

published

Stunning computers - I'm a massive apple fan, and have been for years. But today when I picked up my new apple macbook air, it's revolting that it has two ports, neither are standard USB ports, it's not compatible with any of my other 4 power cables from previous macs, and I now need to spend a fortune on new cables/ports and adaptors! I can't even plug in my monitor or external hard drive as is, let alone use an SD card. What is wrong with you Apple - are you trying to turn your loyal customers away?!!

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
rasha a.
rasha a.Perth, WA
  • 2 reviews
  • 1 like

Bad selfi stick product

published

I bought selfi stick cliquefie The worst product ever. I found the same product on ebay sites and it was at a mid-price, but I preferred to buy it from Apple in order to get the original product, and I also paid an increase to get me faster, and the result was a dirty product as if it was used and the quality of a very bad product

Incentivised Review No
Return Claim MadeNo
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Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

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Apple Store Australia

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