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Beware if you change your email address and forget your security questions you cannot recover the account if you also forget your password. You need to set up a new id and you lose all your paid apps. Even though i had ID and creditcard number i purchased them on. It has put me off purchasing apple in the near future.
Trade ins are a scam. You will likely not get one. Irresponsible business practices.
Unfortunately, I am used to using iphones so when I needed a new phone I purchased one from apple Australia. I had an old iphone 6 to trade in, a phone they accepted on their site for a whopping $45 trade in. I sent it in and today received it back with no explanation as to why it was returned. So this thing traveled via dhl 4 ways up and back, it was still working but needed a new battery because it is a very old phone, DUH. Waste of time, energy, resources. The shipping alone likely cost more than the offered trade in price. No communication ...whatsoever, I would have told them to recycle it for free had they communicated with me. In short Apple prefers to pay staff and shipping companies for their time and resources to return an accepted and working trade-in, rather than pay out the princely sum of $45.00 dollars, or even just communicate with you to allow you to junk it. Very crappy environmentally irresponsible practices. And such tight wads.
I absolutely dread contacting Apple. Their products are expensive, not reliable and when the devices inevitably die because of faulty software there is no support. Over a decade long experience of abysmal customer service, staff that are arrogant and think they are always correct even when they are not, untrained staff who only want to sell you the most expensive product and with technical support that is equal to the major telecommunications companies with their incompetence and understanding of IT and technical support.
Worst customer service. A company with no moral fiber. Disgraceful conduct, deceitful and dishonest. Advisors that promised to amend an issue, then changed their mind with no communication and when I called to enquire why, simply hung up on me.
- Online store
Apple Online will take your money and make you wait for your product
On the 27th May we ordered and paid for a pack of four air-tags online to pick up at the Booragoon Garden City store. Got a notification that apple will email me when the air tags are ready. I waited a week and no notification came. My friends visited the store and purchased air tags and told me they had plenty of them in stock. On the 3rd June I visited the store and asked if my order was ready, the apple staff member told me they had no air tags is stock and I will get a notification email when they are ready. I then approached another staff...member and asked if I can purchase some air tags. He said yes they have plenty in stock so I paid for a four pack and left. I then went home and cancelled my online order. Moral of my story - don’t waste your time ordering and paying for products through the Apple Online Store. They will take your money, make you wait for the product and the physical store staff will lie to you about stock availability. Not good enough Apple!
iPads have short life span!
The first iPad I purchased stopped working after 3 years of occasional use then the second iPad stopped being charged after 2.5 years of random use. When I attended to Apple Genius Bar each time, I was told no reparable reasons were found. I was explained the devices were possibly no longer matched with new iOS software updates. So are we supposed to buy Apple iPads everytime when new models are coming out? No I will stop buying new iPads.
Yes, Apple devices you own at home are remotely controlled by Apple via iOS updates. So if you don’t upd...ate iOS the devices won’t work properly but if you do regular updates, your devices might not be matched with new iOS. The final outcome is you regularly buy new Apple devices every few years. Apple immediately deleted my above questions and discussion in Apple community.
Purchase Brand New x2 I•Phones : IPhone 12 & SE.
Little bit disappointed regards to Accessories which are not included such as Chargers & Headphones... Aren’t like all previous series IPhones I’ve purchased they are all included in the package...
Apple makes bad products
My iPad when it was under 3 months old. Lost battery very quickly. Went in to try and get it fixed and they didn’t do anything. Now it can be on 100% charge and within only 20 minutes of using it be on 10%. The charging cable I have for it is only 4 months old so it’s obviously the iPad. They make them so the battery runs out very quickly so you need to go buy a new one. But I will never be buying anything from apple again. Samsung will be next once it completely dies. Terrible company and product. Make it so it works for 10-15 plus years or don’t bother making it at all!
Why buy from Apple?
I went in to Apple to buy a new phone. I stated to Apple employee I wanted to buy a new phone. She replied, “I need to add you to the shopping list.” I asked, “How long will that take?” She replied “About 15 minutes.” So I left.
If I went to another store like Officeworks or JB, they would grab the phone, ring it up, then I’d leave. That’s it. But at Apple it has to be an event. So why even buy the product from Apple - especially if it means waiting 15 minutes? What’s the point?
Essentially told I wasn’t required as a customer anymore. Call staff were great but enacting a business directive.
I requested service of an Apple product.
A product that should have been easily repairable.
Told to buy new product.
Worst customer service
Incompetent or lazy perhaps. Non existent customer service. Zero effort to help, wonder what is the point of having customer service in place...
After an update my iMac died. They said my 8 year old iMac was faulty due to being that old.
After technical conversations with the tech team and care support they stood their ground on their product. I suggested to give me a discount so I can buy a new one since I have to pay so much on data retrieval which I am dependent on for my business. I have no option but to pay a data retrieval specialist.
I only use apple products and have done so for ever, I run 2 businesses from home. But it's horrible to experience complete data loss after an update.
Trade In Scam
Apple offered $175 trade in on an iPad Air 2.
On review by the receiving agent $40 was offered.
The reason given ..... a bent screen.
The iPad was in perfect condition.
Trade ins offered by Apple are a complete scam.
Disgusting that Apple have changed all of the ports.
Stunning computers - I'm a massive apple fan, and have been for years. But today when I picked up my new apple macbook air, it's revolting that it has two ports, neither are standard USB ports, it's not compatible with any of my other 4 power cables from previous macs, and I now need to spend a fortune on new cables/ports and adaptors! I can't even plug in my monitor or external hard drive as is, let alone use an SD card. What is wrong with you Apple - are you trying to turn your loyal customers away?!!
Bad selfi stick product
I bought selfi stick cliquefie The worst product ever. I found the same product on ebay sites and it was at a mid-price, but I preferred to buy it from Apple in order to get the original product, and I also paid an increase to get me faster, and the result was a dirty product as if it was used and the quality of a very bad product
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
Get an answer from our members
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