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Why make an appointment
Made an online appointment 1 week ago, arrived early but told to return 5 mins before, have now been waiting over 20 mins past my appointment- unacceptable service. Come on Apple!
Shipping and complaint handling
Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun
Do Not buy Engraved Devices from Apple online store.
I Have ordered an Ipad with free engraving on 16/12/20. The apple online store estimated it would arrive on 8/1/21. I was fine with all of that, comes the 11/1/21 I called tracked the package is still stuck in china as per the tracking. I lodged a case with TNT apple's courier and they could find out where the package is. In the meantime, Apple tells me it is stuck at customs. I have lodged an investigation with apple and apparently, they will get back to me. Unfortunately, no one from apple and TNT got back to me I am always chasing them. They...gave $150 off the price but it does not change the fact that no one knows where it is and when will get to Australia. The devices is need to the school year which I am sure it wont be here by then. There is no one to handle real customer issues both organisations that actually helps. There isn't even a complaint manager to handle my query.
Apple Chat Support
tl;dr - don't use Apple TEXT CHAT SUPPORT service. Soooo bad.
The reason I'm writing a review about Apple support txt CHAT (as opposed to Phone call support) service is because I am just so gobsmacked how poor it is in comparison to Apple's historic excellent service levels.
For the simple replacement of some AirPods, I was disconnected three times and then was finally put through to a supervisor – which made it the 4th Apple representative I had to speak to. The process took over 2 hours and then they said someone will call you back and just disconnected. Unbelievable. Whats up Apple???!
After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support
Apple Support - impossible to access
My Mum is an elderly person in aged care and needs some help with her Apple iPhone. While the online support people have been kind and courteous, they have not resolved the issues so I wanted to book an in-person appointment for her at an Apple store. Firstly, it was very difficult and time consuming to find a phone number. Then, when I spoke to the person they said they could not book the appointment as there were none available in the current week and they couldn’t access the calendar for the following week. They suggested I call back again n...ext week and try again. I suggested that since I had already phoned, perhaps they could call me back once the calendar opens up to help schedule an appointment. They took down my details but have not called back. It seems that as they have their money already, there is no need to provide accessible support. This is not sound business practice as Mum would have bought a new phone if she could get support for transferring her contacts and photos etc. Why have a Genius Bar if people can’t get an appointment to access it? Then Apple sent me a customer satisfaction survey with no space to write my concerns or suggestions so all they could learn was that I was dissatisfied but not what the problem or potential solution was. What a waste of time and resources.
iPhone 10 Repair
Appointment for a recall on iphone 10 at Doncaster on 6 Dec 2020. Walked into store with a perfect iphone screen, walked out with a damaged screen. Response was that they do not take responsibility for any damages Store did not offer to fix my screen, this caused me to be extremely anxious and disappointed. Where is the duty of care to customer. Customer Service by staff member who returned my phone was absolutely appauling. iPhone 10 recall issue was not fixed.
WHat is going on people
Apple store still concerned about the COVID virus. Only shop in Robina centre
Had to have an appointment to enter store. Was in the queue of 10 people.
An Apple staff member standing to one side responsible for handing out face masks.
His mask was off and he had his finger up his nose. In public. Disgusting.
5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
Worst experience in a long time
I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about
Not Happy Apple !!!!
My iPhone 12 was supposed to be delivered on Wednesday Stayed home all Wednesday all Thursday and all Friday Its Sat now Guess no iPhone over the weekend TNT Express are hopeless as well and did not keep me informed You have taken money out of my CC but no goods for me Have been a faithful apple customer for years and am not happy with the service
- Online store
- Verified customer
Buyer beware they take thousands more than purchase price from your account after purchase!
Purchased 2 new iPhones and apple care $4500 online. $4500 taken from our account. Two days later apple tried to take just over $1000 on top of that, it rejected due to insufficient funds and I didn’t realise til they debited a further $2228 a few days later which went through but left us with no funds over the weekend. Apple took nearly $7000 for a $4500 purchase from our account and then when we complained to them the staff had no manager available to resolve the issue. An email was received the next day saying they were intending to take a f...urther $1700 and denying taking the $4500 to start with. We write a reply demanding a phone conversation, they called and left no message and then took another $2300 from our account before retuning the original $4500. Disgusting! Don’t trust them with your credit card details.
Refuse to buy online again! Change the courier!!
Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!
Charged for a service I didn’t order
Got a free trial to drop box , but didn’t use it
Wasn’t aware you have 20 days to opt out.
Have been paying $18.49 per month for the last 14 months. Contacted Apple and they said they can only refund the last 2 months,
Be very careful with free trials this is fraudulent
Discrimination against people with mask exemptions
The Apple store at HIGHPOINT Mall in Melbourne discriminate against people with mask exemptions & do not allow you to enter the store for your appointment. They treat you like you are carrying the virus or worse, the bubonic plague. I don’t recommend anyone with a medical condition & exemption visit this store.
Repair Booking System
Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!
- Apple Store Australia
- Verified customer
They claim abt climate change and exclude products from box and pushing the sales of those excluded accessories by cross selling, then what about so called “climate change”. If we order online direct apple accessories it takes decades to reach us after they show postage has posted.27 oct posted but still 7 nov not reached .
Greedy and reckless
While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Very bad service
With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.
Will not honour 3 month free Apple Music offer
On 11 Oct my husband signed up for Apple Music family subscription with a 3 month free promotion.
He didn’t have iTunes on his android device so he asked me to set it up. I set up the family and was then charged $17.99. I sent Apple a request for refund, which they gave, but then they cancelled the family subscription without our consent on 13 Oct.
We now can sign up for Apple Music BUT cannot get 3 months free because Apple say we had a subscription and it was cancelled and we cannot have the promotion a second time (told me to read the fine p...
Rubbish. Buy anything but an Apple computer.
The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...
Questions & Answers
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
Compare new SE wit the more expensive new pone
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
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