Worst customer service ever - was lied to over the phone the expected to pay $600
Phone display died with other issues was unable to turn on or get a proper diagnosis as the phone wasn’t responding.
Admitted I had a 3rd party screen replacement.
They fix my phone and I call to ask how much it will cost - was told absolutely nothing as it was under warranty - just come in and collect it. Then I come in to pick it up and get told it will cost me 600 to collect it after being lied to over the phone. After being in the store for 30 min I get sent the receipt for 600 dollars 15 min into the second conversation with the staff me...
Hipsters and lies
Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.
Do not buy from this company
One thing I hate about Apple is the fact they have the audacity to make everyone have appointments as if they are a hospital. So I booked my silly appointment for a battery replacement at Penrith Apple store NSW. I get there today about 5 minutes before my appointment. I get told by the oh so friendly staff (that’s sarcastic) to be told to come back when my appointment time was. Hardly anyone in the store with a lot of workers just looking around like they are bored. So I said no I’ll be waiting here. 3 minutes later I’m ushered to a table. A l...ady arrives and speaks the obvious “oh so you’re looking for a battery replacement?” Mmm yep that’s what I booked! She tells me oh I need to do tests blah blah and says “oh so it’s not at the rate we replace them but we will be happy to replace that for you” now I don’t live in Penrith I live 45mins away from the store and it’s the only one closets to me. I wasn’t leaving this store without one. I knew at 85% and lower the battery needs replacement because I’ve had several needing it. I get told it’s $75 to replace it when surely this is an item that Apple should pay for and not customers because they used to replace them without charge. She also tells me it’s a 1hr wait I wasn’t to happy but I needed it done. 5 minutes later says no sorry it’ll be a 2 and half hour wait I’m like “what?!” I have a child to pick up from school and you won’t pay for my parking when you guys are behind schedule? That’s not my problem I specified a battery replacement in the booking then there should have been time for it!!!! I’m sorry this company is a joke!
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AppleCare - what a Rort
Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!
AppleCare should be avoided like the plague.
Very poor experience Apple, you’d be bananas to apply it!
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
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