?
? !
1 photo
Apple Store Australia

Apple Store Australia (page 2 of 2)

Physical store, Online store
1.9 from 553 reviews · View Statistics

Reviews

1.5

43 reviews
  • Product Quality
    1.4 (34)
  • Return Claim MadeYes (21) · No (13)
  • Shipping
    1.0 (4)
  • Customer Service
    1.1 (25)
  • Warranty Claim MadeYes (37) · No
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Hope

HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
2 comments
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Similar opinion? Write a review on ProductReview.com.au!
Ilya K.

Ilya K.Sydney, NSW

  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
Similar opinion? Write a review on ProductReview.com.au!
Melb fashionista

Melb fashionistaMelb

  • 7 reviews
  • 8 likes

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Amy D.

Amy D.Sydney, NSW

Genius bar not honest

published

I need to replace the ear phone and be rejected. The staff wrote a report of physical dent and there is no dent on it. The right set of ear phone had not been working before any damage but I just did not want to bother if I can hear with the let side and the another party still can hear me. The staff is rude and dishonest without any objectivity. I regret so much brought Iphone pro max. will definitely change to another brand for my next phone.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationApple George street
Warranty Claim MadeYes
Product PurchasedApple iPod In-Ear
Similar opinion? Write a review on ProductReview.com.au!
Paul

PaulSouth East Queensland, QLD

History with Apple macbook, imac & iphone.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedMacbook Pro 16-inch 2019
Similar opinion? Write a review on ProductReview.com.au!
Tia Marie

Tia MarieSouthwest, VIC

  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
Similar opinion? Write a review on ProductReview.com.au!
Phew

PhewSydney, NSW

  • 5 reviews
  • 6 likes

Horrendous! Apple GENIUS Deleted 8 Years Worth of Data Including All My Photos.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge Street, SYDNEY
Warranty Claim MadeYes
Product PurchasedApple iPhone X
Similar opinion? Write a review on ProductReview.com.au!

apple service worth less than an apple with a bite taken out

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationjb hi fi Ipswich
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Muckl

MucklSouth East Queensland, QLD

  • 3 reviews

Terrible service and warranty handling.

published

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Chermside
Warranty Claim MadeYes
Product PurchasedApple Watch Series 1
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
C Z.

C Z.

  • 2 reviews
  • 1 like

Poor service at Chadstone store

published

Hi

Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.

I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.

Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....

I hope this feedback is looked into so other customers are not affected by his disgusting attitude.

Regards

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationchadstone
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Anthony D.

Anthony D.Metropolitan Adelaide, SA

  • 5 reviews
  • 5 likes

Disgraceful new iphone 8+ fault resolution by the world's richest Company...

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationAdelaide Apple Store
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB
Similar opinion? Write a review on ProductReview.com.au!

Worst customer service ever - was lied to over the phone the expected to pay $600

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationApple Store Broadway Sydney
Warranty Claim MadeYes
Product PurchasedApple iPhone X
Similar opinion? Write a review on ProductReview.com.au!

Negative feedback

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHight point apple care
Warranty Claim MadeYes
Product PurchasedApple iPhone X
Similar opinion? Write a review on ProductReview.com.au!
Karin W.

Karin W.Sydney, NSW

Apple online MacBook Pro

published

Never buy any device over Apple online! My MacBook Pro had a issue until it got replaced it took 1 month, then the trouble started with getting the money refunded. After Apple online has the device it takes 4 to 6 weeks to get the money back!!! It will go back to a bank account not credit card. If you need a computer and have to wait to buy one, you have to fork out the money yourself again, until you receive the refund....Apparently its easier if you go to the store and buy your device in Store. If any issue/s arise you get your refund faster....meaning you can replace your device faster.

Product Quality
Incentivised ReviewNo
Warranty Claim MadeYes
Product PurchasedApple MacBook Pro
Similar opinion? Write a review on ProductReview.com.au!

Hipsters and lies

published

Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Ebony.B

Ebony.BSydney Surrounds, NSW

  • 15 reviews
  • 10 likes

Do not buy from this company

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
Similar opinion? Write a review on ProductReview.com.au!
Patient Pete

Patient PeteGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

AppleCare - what a Rort

published

Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!

AppleCare should be avoided like the plague.

Very poor experience Apple, you’d be bananas to apply it!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 256GB
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 2
See all Apple Store Australia reviews

Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.