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Repair Booking System
Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!
- Apple Store Australia
- Verified customer
They claim abt climate change and exclude products from box and pushing the sales of those excluded accessories by cross selling, then what about so called “climate change”. If we order online direct apple accessories it takes decades to reach us after they show postage has posted.27 oct posted but still 7 nov not reached .
Greedy and reckless
While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Very bad service
With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.
Will not honour 3 month free Apple Music offer
On 11 Oct my husband signed up for Apple Music family subscription with a 3 month free promotion.
He didn’t have iTunes on his android device so he asked me to set it up. I set up the family and was then charged $17.99. I sent Apple a request for refund, which they gave, but then they cancelled the family subscription without our consent on 13 Oct.
We now can sign up for Apple Music BUT cannot get 3 months free because Apple say we had a subscription and it was cancelled and we cannot have the promotion a second time (told me to read the fine p...
Rubbish. Buy anything but an Apple computer.
The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...
WHAT A JOKE!
I've always stuck with apple because of the high quality and service. The ball has been dropped on both accounts with my recent apple purchase, an iMac.
1. it's so slow, I may as well have a slab of rock and a chisel
2. replacement of components - tech didn't even finish setting me up when he left leaving me without access to the computer.
3. apple tech support have been unsympathetic and mostly unhelpful
4. referred to a third party repairer for another assessment where I'm then told if nothing is deemed wrong with the machine a...
RUDE AND ARROGANT
Went to service and repair an I-Pad. Made an appointment (why was it necessary as there were only ever 3-4 other customers in the Hornsby store. At one stage there were 8 staff standing against the back wall chatting amongst themselves. The only ones working consistently were the cleaners wiping down the same desks every few minutes. The person helping me had to get several computers as some were "not working as they should" and there were faulty cords. After just 90 minutes success. It seemed like a difficult process for "an update", sti...ll what do we mere mortals understand The Manager chatted and was quite dismissive, and in many ways appeared arrogant. Advice: Make an appointment, expect to be there a while but don't expect "awesome" service. Oh, and they have zero sense of humour.
- Online store
- Verified customer
Their service and quality quickly degrading
Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!
Not showing u how
I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.
Sound good, mic bad (AirPods Pro)
The product was very good for listening to music and normal YouTube videos, but the mic was so bad that it didn't work sometimes and other times worked nicely. I would want the next pair of AirPods to have a significantly better mic
I mc and book
Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It
My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.
Even more expensive for even less!
I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
I bought a macbook and it constantly crashed
It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.
I pad pro 12.9 and magic keyboard purchase
I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!
I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.
They are just trying to make people fool
One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.
Questions & Answers
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
Compare new SE wit the more expensive new pone
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
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