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Apple Store Australia

Apple Store Australia (page 2 of 7)

Physical store, Online store
1.9 from 541 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (98)
  • Return Claim MadeYes · No (128)
  • Shipping
    2.1 (14)
  • Customer Service
    1.6 (67)
  • Warranty Claim MadeYes (13) · No (103)
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Reviewer Photos & Videos

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Spanna

Spanna

  • 3 reviews
  • 5 likes

Repair Booking System

published

Impossible to make a repair booking online or by phone with Apple Robina!!!! And they couldn’t offer any further information or assistance. The answer was we don’t know and we can’t help you....not good enough Apple!!!!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
George M.

George M.Greater Melbourne (Outer), VIC

  • 2 reviews

Climate change

published

They claim abt climate change and exclude products from box and pushing the sales of those excluded accessories by cross selling, then what about so called “climate change”. If we order online direct apple accessories it takes decades to reach us after they show postage has posted.27 oct posted but still 7 nov not reached .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 256GB
Cata T.

Cata T.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Greedy and reckless

published

While in lockdown I bought the latest IPhone that as you know is not cheap at all.. I bought it with apple cafe and Apple said the delivery was for free...
of course it was for free it was theworst delivery service ever. Once you have given your money to apple they just don’t care and they will ship it with a company that has 1.2 stars review, when you enquiry about your product they wash their hands saying is related to the delivery company not to them.
I didn’t hire the delivery company I paid directly to APPLE so you should be responsible.
Disgusting

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 12 128GB
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justine

justinemelbourne

Very bad service

published

With support from apple staff I lost all information on my phone. The staff [name removed] promised to call back with a solution. They haven’t called back even after I emailed. So frustrating. I won’t buy an apple product again. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff. Am still waiting for the phone call. I have not received promised call to resolve original problem and the additional problem caused by apple staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Rebecca D.

Rebecca D.Victoria

  • 5 reviews

Will not honour 3 month free Apple Music offer

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
JPL

JPLCanberra 2600, ACT

Rubbish. Buy anything but an Apple computer.

published

The Apple desktop we bought in 2018 is the worst computer we have had! It takes 20-30 minutes to start Chrome and/or iTunes!! Imagine waiting 20 minutes to start a car...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Centre
Warranty Claim MadeNo
Jessy H.

Jessy H.South East Queensland, QLD

Absolutely disgusted

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeYes
Product PurchasediMac
FRUSTRATED MOVER

FRUSTRATED MOVERSydney, NSW

  • 16 reviews
  • 20 likes

RUDE AND ARROGANT

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHornsby NSW
Warranty Claim MadeNo
Frank3232

Frank3232Greater Melbourne (Outer), VIC

  • 12 reviews
  • 5 likes

Their service and quality quickly degrading

published

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
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Kate

KateSydney, NSW

  • 3 reviews

Not showing u how

published

I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChatswood
Warranty Claim MadeNo

Sound good, mic bad (AirPods Pro)

published

The product was very good for listening to music and normal YouTube videos, but the mic was so bad that it didn't work sometimes and other times worked nicely. I would want the next pair of AirPods to have a significantly better mic

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Product PurchasedApple AirPods Pro

I mc and book

published

Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedImac
Tom W.

Tom W.Perth, WA

Dreadful

published

My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHarvey Norman Osbourne Park
Warranty Claim MadeNo
Product PurchasedApple MacBook Air 11-inch 2011 Mid
Kira

KiraGreater Melbourne (Metropolitan), VIC

Even more expensive for even less!

published

I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro 12.9-inch Wi-Fi + Cellular, 256GB (3rd Generation)
David

DavidSouth East Queensland, QLD

Don’t be fooled by the free Apple TV subscription

published

Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRibina
Warranty Claim MadeNo
Product PurchasedApple TV 5th Generation - 4k (2017)
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Shane

ShaneSydney, NSW

  • 13 reviews
  • 30 likes

Very Rude Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith Westfields
Warranty Claim MadeNo

I bought a macbook and it constantly crashed

published

It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMacbook
Sharen C.

Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPad Pro (4th Gen)

iPhone repair

published

I was not satisfied by the apple store customer service due to me going there to repair my phone and had booked a day to fix my phone I was not allowed to go in the store nor was allowed time to get my phone checked and they had gave me a limited time to get a new phone which I was not there for and was told that I had a remaining time of 15 minutes to pick a new phone and get out which caused an argument between me and the employee as for the employees there were disrespectful and rude. Would never go back there.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWA Perth City
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
Keshav B.

Keshav B.South East Queensland, QLD

They are just trying to make people fool

published

One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus 256GB
Page 2 of 7
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Questions & Answers

Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
Elsie Roussac

Elsie Roussacasked

Online store

where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.

No answers

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