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Apple Store Australia

Apple Store Australia (page 2 of 2)

Physical store, Online store
1.9 from 567 reviews · View Statistics
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Reviews

  • Product Quality
    1.6 (44)
  • Return Claim MadeYes (49) · No
  • Shipping
    1.0 (4)
  • Customer Service
    1.6 (29)
  • Warranty Claim MadeYes (26) · No (21)
Previous
Next
Matt
MattSydney, NSW
  • 9 reviews
  • 17 likes

They have no idea about what they do

published

After 10 days from returning an online purchase to store, I haven't received the money back into my account and have been told from my financial company that they have not even received any refund request from Apple yet.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasediMac
Matthew
MatthewGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

Can’t get my iPhone fixed, no staff can help me

published

Make a call to Apple to book in my phone as my battery is faulty. Their option was to just keep trying as their system can’t go past 7 days. What a joke?
I’ve spent over 2 hours of my time chasing their tail. Well maybe they can chase mine, I’m so close to going over to Samsung. I understand we are in a pandemic, but I also have a business and need my phone working...
Someone please touch base with me, or Apple is over for us.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Mimi
MimiSydney, NSW
  • 2 reviews
  • 2 likes

If I’m lucky my phone will work? If I’m not it won’t!!

published

I got my iPhone7 replaced on Feb, and then it stopped working from April again! I got a refurbished junk!! The receiver doesn’t work, and the customer support online suggests it might be a service provider or a software issue? I’m using the same service provider in another handset works perfectly fine! And voice WhatsApp both broken, how can be a software issue? And on top of that camera is not clicking! Whatever happened to apple integrity.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationHornsby
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
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Hate Dell
Hate Dell
  • 17 reviews
  • 15 likes

Not so smart

published

It’s some times difficult to find help, however once you do, things get easy and smooth. Apple warranty is great, no fuss of phone is under warranty you are looked after.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationCarindale
Warranty Claim MadeYes
Product PurchasedApple iPhone 7 Plus
Michelle L
Michelle LPerth, WA
  • 4 reviews
  • 1 like

Excellent and fast service

published

Always busy but quick to get served. It’s like Disney land when you in. Had a watch out if warranty but Apple helped in getting the issue sorted. Was super fast and very friendly

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple PERTH
Warranty Claim MadeYes
Product PurchasedWatch 3rd generation

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Hope
HopePerth, WA

Absolutely hopeless

published

So 3750 dollars later apple tech today tells me device is not fit for purpose so why sell them if a product is a few months out of warranty how is it not fit for purpose and no i do not want to buy newest gadget just a reliable product obviously something apple can not give

Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationPerth city
Warranty Claim MadeYes
Product PurchasedApple iPad Air
Hope
Hope

Bad service and poor product that breaks just out of warranty so convenient

Hope
Hope

No wonder billionaires

Refuse to replace faulty product.

published

Never by an ipod from Apple online. I bought an ipod from them six months ago that is riddled with faults. Support refuses outright to replace it and insists on spending hours with me trying to get my faulty ipod to do what it was supposed to do. I have been through this process three times now as Apple offers no other form of product support.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedApple iPod Touch (7th Generation)
Ilya K.
Ilya K.Sydney, NSW
  • 3 reviews
  • 1 like

Apple devices are not reliable any more and their warranty service is terrible!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Location1 Bay St, Broadway NSW 2007
Warranty Claim MadeYes
Product PurchasedApple MacBook 13-inch 2019
Melb fashionista
Melb fashionistaMelb
  • 7 reviews
  • 9 likes

Apple Store - Highpoint Melb. Zero customer after sales customer service

published

Purchased and installed Screen cover for iPhone. Within 2 weeks the screen snapped in half even though I have a flip phone case and phone wasn’t dropped. Rang store & was advised by I think name Adriana? There’s nothing they can do and as far as she’s concerned... the screen did its job.
I proceeded to contact the manufacturer and was told their screens have 2 yr warranty and they have offered me a replacement.
Thanks for your appalling customer service Apple Highpoint!!!!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple Highpoint shopping Centre
Warranty Claim MadeYes
Electronics & Computing Shops

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Tia Marie
Tia MarieSouthwest, VIC
  • 3 reviews
  • 1 like

Poor customer service in regards to issues with iPhone X

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationOfficeworks
Warranty Claim MadeYes
Product PurchasedApple iPhone X 256GB
Lieng
LiengSydney
  • 2 reviews
  • 1 like

Return Issue

published

Purchase two iphone, return one, wait to pick up for three time, no one came. called again, they will re-arrange to pick up, no one show up again. about three weeks just waiting for curies to pick up my return.
So what? got money from customer, doesn't want to assist? Worst experience i ever had with Apple.
Supper disappointed. Want refund to buy a new product, if this happening, u lost customer for sure.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Joshua A.
Joshua A.Sydney, NSW
  • 2 reviews

Fake product , staff has no idea what they are talking about

published

Selling Apple pro max fake in Sydney while no even any warning on it is website it is really sham for Big company as Apple company so it is f

Return Claim MadeYes
Product PurchasedOnline by gumtree
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Muckl
MucklSouth East Queensland, QLD
  • 3 reviews

Terrible service and warranty handling.

published

Tried to get an Apple watch replaced which battery had swollen and popped the display off the metal frame.
Watch purchased with Apple care+ was over warranty period but I had reported the issue of something appearing to press against the back of the LCD display during warranty period and it was noted on the file. Representative in the store and Manager told me that, in their opinion the reported issue during the warranty period, which could not be diagnosed with Apples diagnostic software and the fault are not related. It seems that Apple's extra warranty (Apple care+) are not worth purchasing anymore and that stores are trying to get out of warranty issues no matter what. This is not the Apple experience I knew and loved.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple Chermside
Warranty Claim MadeYes
Product PurchasedApple Watch Series 1
Ken Mclachlan
Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple Highpoint
Warranty Claim MadeYes
Product PurchasedApple Watch Series 4
C Z.
C Z.
  • 2 reviews
  • 1 like

Poor service at Chadstone store

published

Hi

Just wanted to let you know my terrible experience at your Chadstone store by a apple assistant named Nick H.

I went in to get my iphone replaced, but he was either helpful or knowledgeable. It ended up been all my data from my old iphone getting erased and could not recover on new phone.

Nick did nothing to help, he's product skill was poor, did not know how to use itune in windows....

I hope this feedback is looked into so other customers are not affected by his disgusting attitude.

Regards

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store Locationchadstone
Warranty Claim MadeYes
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

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Linda and Brent
Linda and BrentSydney, NSW
  • 2 reviews
  • 1 like

No exchange new watch strap unopened

published

Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationChatswood
Warranty Claim MadeNo
Product PurchasedApple Watch strap
jason 27
jason 27South East Queensland, QLD
  • 2 reviews
  • 4 likes

Apple Robina Store Staff are Con Artists.

published

I book my iPhone 6 plus in the above store for new battery, the sales-man tried to sign me up a new phone before we we even started. The phone came on then they took it away for testing , came back with some Jargon about it not worth replacing. I went to a local dealer & replaced the battery for $10 cheaper & it works fine now. BE WARNED...Do not go there !

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationiPhone 6 from Apple . via vodafone.
Warranty Claim MadeNo
Anthony D.
Anthony D.Metropolitan Adelaide, SA
  • 5 reviews
  • 5 likes

Disgraceful new iphone 8+ fault resolution by the world's richest Company...

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationAdelaide Apple Store
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 64GB

Worst customer service ever - was lied to over the phone the expected to pay $600

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationApple Store Broadway Sydney
Warranty Claim MadeYes
Product PurchasedApple iPhone X
bidol
bidolGreater Melbourne (Metropolitan), VIC
  • 44 reviews
  • 16 likes

Finally got my iPhone X replaced

published

Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationGenius Bar high point
Warranty Claim MadeNo
RDR
RDR
  • 2 reviews
  • 5 likes

Poor customer service from Apple Sydney

published

My 16 month old iPhone 8 Plus has very poor battery performance, when i went to Apple in Sydney (George St) I was told to reset the phone to factory settings and not restore from my backups. I said that is a lot of work on my part when replacing the battery worked for me. I had a follow up appointment a few days later, reset the phone as requested battery life is now worse. Apple has walked away from their product and left me with a degraded phone. Very poor product and very poor experience. I suggest people buy Samsung.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationSydney George St
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus

Hipsters and lies

published

Sons school laptop has caps lock permanently on now. Took it to Apple store in Southland, negotiated past the hipsters with the whatever attitudes to speak to a technician at the 'genius' bar and was advised it was under warranty so there would be no cost. After a week, someone rang and advised it was due to liquid damage and I would have to now pay for repairs. Is there any liquid in it? No. Are the repairs any different now you suspect there is liquid damage? No. So, some indicator was on in the machine, there is no difference to the repair, no liquid or liquid damage in the laptop, and no guarantee your own staff didn't do it. Spoke to a 'Senior Manager' Stephen Cole who basically advised to pay for it or go elsewhere.

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Ebony.B
Ebony.BSydney Surrounds, NSW
  • 15 reviews
  • 10 likes

Do not buy from this company

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
Patient Pete
Patient PeteGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

AppleCare - what a Rort

published

Refurbished replacement phone with its own set of problems for my faulty handset - what a joke!

AppleCare should be avoided like the plague.

Very poor experience Apple, you’d be bananas to apply it!

Product Quality
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPhone 8 Plus 256GB
Page 2 of 2

Questions & Answers

quasarsindahause
quasarsindahauseasked
Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.
Tracey S.asked
Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.
Beth A S.asked
Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

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