We bought 2 pairs of Apple airpods
The apple website is very easy to navigate but make sure you are on the Australian website. We got excited thinking the price was reduced, but realised we were looking at the US website in US dollars.
Still very happy with our purchase and fast delivery.
Apple genius bar Highpoint vic
great service saved my life with repairs on my apple mac well done highpoint vic you are not called the genius bar for nothing
Perfect customer service!
Thanks to the staff at the Apple Store in Broadway! All your staff are courteous and helpful, thanks in particular to one of your Geniuses (I didn't get his name unfortunately) who was able to fix my iPhone's screen in under five minutes, giving me a great amount of relief as I was worried my device had been irreparably damaged.
A big thank you to all the staff of that store! You're an example of the world class customer service and support that defines Apple's philosophy! :)
- Apple Store Australia
- Verified customer
Convenient & Great service
Purchased an iPad Pro online for pickup in store, the turn around time was less than an hour and staff were extremely friendly and helpful. 5 star service.
Excellent Friendly Service
Did not buy a new product, but got Excellent and Friendly assistance from Charlie at Apple Store Perth yesterday morning. Charlie went above the call of duty in helping me with my needs. I would recommend him 100 percent, very happy customer. Please send on my regards and gratitude.
I had an intermittent problem recharging my iPad Pro. Booked a time at Doncaster. Michael immediately saw what the problem was and he gave us (free) a new cord and plug. He generally checked things out and answered questions politely, using language that I could understand (that is, not overly technical). He has great communication skills, great technical skills and is both professional and friendly. We were very impressed. Thanks very much Michael for both your skills and your “niceness”.
- Apple Store Australia
- Verified customer
Apple store online
Order online delivered with express post on the day of launch. Online team sent emails confirming updating through apple app and so on the best experience.
Way better then dealing with onsite team. Plus I didn’t even leave the couch
Good Quality service
Visited the Apple Store in southland , was great to be served and updated with the information I needed , they were also happy to help set up the computer
highly recommend Apple Store - Bondi Junction
I'm so used to dealing with bad companies and bad customer service (ahem, Telstra. cough, Optus) and i do nothing but moan and whinge about them online so i thought i would discuss my dealings with Apple.
3 words to describe Apple: Flawless Customer Service.
Something happened to my phone last night; had to get it fixed today - Went into the Bondi Junction Apple store. from the moment i stepped foot in that store to the moment i left, I was well looked after. The staff were friendly, knowledgeable; made sure i was a satisfied customer be...fore i left and didn't charge me a cent for fixing my phone. Such an easy company to deal with. I was so impressed by my dealings with this company, I will definately be going back there in the future when i need a new phone. Well done Apple. You've restored my faith in big companies. Highly Highly recommended
Apple store Chadstone... Great service
My iPhone stopped working suddenly last week and as it was a couple of years old, I was sure I was facing a big bill for repair or replacement.
I made an appointment at the Chadstone Apple store and told my sorry tale.
The customer service man tested the phone and confirmed it was indeed dead. To my surprise and delight I was offered and took a replacement equivalent at no charge. GREAT SERVICE!!
My iMac was getting very slow and I brought it in Apple store at Broadway shopping centre. They diagnosed problem. At first they thought its a software issue but then it turned out to be hard disk problem. They replace the hard disk and they also replace the outside screen glass as it had a tiny crack on it. The guys served me very helpful and solved problem.
- Physical store
- Verified customer
Apple iPhone X has little trouble but ok
I brought iPhone X and inserted my sim card by face recognition set up.
after couple of hours it asked for a passcode that I never had.
Now it has stopped reading my face and I do not have passcode with me. Entered password wrong several times made my brand new iPhone blocked.
I can not use it. Proof of purchase is attached, it is not even a day old.
Apart from that it is okay
Apple's excellent Return Policy
I ordered an iMac 27" 4K build to order late April 2018. I changed my mind about the configuration even though the product was built and in transit. The wonderfully helpful on-line advisor at Apple told me I could either be given a refund, or re-order the product I wanted with out any charge or penalty of any kind within a 14 day period. He even offered to extend this for me if needed. I have been using Apple products for over 20 years and would not consider any other brand. The backup service is second to none. The products generally are...a bit more expensive than other brands, but, in my opinion represent excellent value with superb service and exceptional quality. Yes, I am an Apple fan and will continue to let others know so that they can enjoy the same benefits as I have had.
Great Service at Apple Store
I went to the Apple Store with my iPhone 6 which was very quiet for listening to phone calls. The staff were very efficient and fast and organised and fixed my phone with a new screen and speaker within 2 hours. Happy people, totally responsive and helpful.
Like your work, Apple people.
Always a good outcome at Apple Stores
Admittedly I have been a user of Apple products since the Newton (millennials, go look it up) and on the whole they have been incredibly reliable and very user friendly. I recently had an issue with an iPhone 6S whereby battery performance suddenly degraded to the point it would not even hold a charge overnight on standby, as I was due to head overseas in a couple of days I needed this sorted as soon as possible.
I didn’t make an appointment but just dropped in to the Perth city store, they saw me after a short 5 minute wait, confirmed the p...roblem, ran some other diagnostics and agreed to replace the battery free of charge (I thought the warranty was 1 year and I was just past this, but turns out it’s 2 years). I came back in a couple of hours and the phone was all done, with another 2yr warranty on the battery. I realise there had been issues with battery life on some models, but it’s good to see a company that acknowledges this and does the right thing. I’ve also had a very positive experience at the Garden City, Perth store, where they ended up replacing an iPhone 6 with a new one, no questions no charge. The system for booking appointments can be a little frustrating, I was lucky this time but often you have to wait some time unless you book online.
Apple Store Rundle Mall
Phone was not working so I called and went though tests with apple over phone.
Phone was still having sound issues with in 12 months of buying.
They booked an apt that suited me in and I put the phone in for repair which was fixed promptly.
They folleed up with a sms advising it was ready for collection and there opening store times.
All agent in store and phone where just so polite. This service is the best service I have ever received in Adelaide. Phone repaired at no charge. Due to ACL
Well done apple - I will continue to buy your products
I bought an iphone 6Splus about a year ago and unfortunately it felt in the salt water. When I was completely disappointed, Apple has offered me a new phone, 50% discount same model same colour as long as the date of purchase is not more than two years.
I am so pleased.
CNt live without apple support for my iphone
I would like to thank the apple employee at the fountain gate shopping centre Apple Store for his excellent information regarding using my iPhone and regarding the purchase of another iPad he was very patient with us as we are not very technically minded so thank you Shaun ( English fellow) and please pass on our gratitude I would only ever buy an iPhone due to its great back up from this store
Apple Store Robina
I had a problem with my iPad not working on Saturday 2 December 2017. Did some googling and it seemed to be a common problem due to an Apple software glitch iOS 11.1.2 and while there were some suggested solutions, nothing worked. A wet Saturday so I wasn’t looking forward to a visit to a very busy Apple store. The meet and greet staff member at the door was right onto it even before I finished mentioning 11.1.2, sent me down to the counter to other staff. Waiting 1 minute to speak with someone, he set the date back a week as a temporary so...lution and advised me to install the next update when it came through. This could have been a very stressful day for staff but they knew what to do and got their customers in and out very quickly. Very friendly and helpful service as always at Robina.
Questions & Answers
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
Compare new SE wit the more expensive new pone
where can I buy a refurbished iphone in Australia zipp code 3500?When I tried to buy one online my zipp code was declared invalid [email removed] I have all Apple products.
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