Reviewer Photos & Videos
Shipping and complaint handling
Bought apple product online , but was shipped somewhere else , I had to follow back myself and had to go to the depot to collect myself instead of rescheduling it, seems like downfall of apple has begun
Super fast when buying, non-existent when you require support
i bought a macbook pro and within the first 6 months I had to replace the screen and the keyboard
when the screen failed for the second time I complained and they agreed to a replacement.
Before doing that they made me spend an hour online with a technician followed by an instore examination of the computer to confirm the fault.
Following that I spoke to 3 different "senior advisors" at Apple, each time having to explain what the situation was.
They promised a courier would come to collect my MacBook in a week's time (on a Friday).
Do Not buy Engraved Devices from Apple online store.
I Have ordered an Ipad with free engraving on 16/12/20. The apple online store estimated it would arrive on 8/1/21. I was fine with all of that, comes the 11/1/21 I called tracked the package is still stuck in china as per the tracking. I lodged a case with TNT apple's courier and they could find out where the package is. In the meantime, Apple tells me it is stuck at customs. I have lodged an investigation with apple and apparently, they will get back to me. Unfortunately, no one from apple and TNT got back to me I am always chasing them. They...gave $150 off the price but it does not change the fact that no one knows where it is and when will get to Australia. The devices is need to the school year which I am sure it wont be here by then. There is no one to handle real customer issues both organisations that actually helps. There isn't even a complaint manager to handle my query.
They took away the pinching fingers emoji therefore this is horrible
I haven’t been able to navigate anywhere
It was ok would have been amazing if the emoji was still there
The reviewer stated that an incentive was offered for this review
Apple Chat Support
tl;dr - don't use Apple TEXT CHAT SUPPORT service. Soooo bad.
The reason I'm writing a review about Apple support txt CHAT (as opposed to Phone call support) service is because I am just so gobsmacked how poor it is in comparison to Apple's historic excellent service levels.
For the simple replacement of some AirPods, I was disconnected three times and then was finally put through to a supervisor – which made it the 4th Apple representative I had to speak to. The process took over 2 hours and then they said someone will call you back and just disconnected. Unbelievable. Whats up Apple???!
- Physical store
- Verified customer
Apple Canberra is terrible
I booked a shopping session on Saturday, 2 January 2021, 11:45 am - 12:00 pm to trade in my iPhone X and purchase iPhone mini. The sales assistant did not know anyting and had to ask everything someone else and he looked like he wanted to get rid of me, but he couldn't find the reason. Finally he found one, he asked me if I had physical driver's licence that they needed for a trade-in. I said that I have digital licence, he then looked happy and relieved and said that unfortunately they cannot do a trade-in without physical driver's licence. In...other words, Apple do not accept valid form of digital ID. Apple Canberra wasted my time as if it was nothing. They did not mention during booking process that they will require physical licence for a trade-in and that Apple do not accept digital driver's licence. Shocking!
Worst Customer Service
I don't know where to begin from but apple have the worst customer service in this world. They are liars and mislead people so much by providing incorrect information. I bought Iphone 12 128GB which later i wanted to swap with 256GB(within 14 days). I made number of calls and was given completely incorrect information from day one. I had to buy new Iphone12 256GB as apparently they had no option for me to swap the phone. Now i am trying to return 128GB and they are treating me like animals. Its been more than a month and i am still no where near getting my money back. Worst worst customer service in the history. Shame on you Apple
After filling up my details and iPhone details , my preference on date and appointment time for collecting my order was changed to a post office.
This is the second time I spent too long time trying to buy a new phone.
There is no an email address to reply.
Very disappointing, especially for seniors that need a bit of support
Child Mistake cost $926 - Partial Refund
On the 12th December 2020 my son had a few kids over for his birthday. Unbeknownst to me they worked out my Apple ID and made over $900 worth of purchases (50 different purchases) between 11am-5pm. I 1st noticed at 5.15pm and immediately made a dispute as it was obvious it was a mistake! There were around 50 transaction made in that time frame!
After hours on the phone I got nowhere! I though that by explaining to a human, they would understand the story is legitimate mistake.
Apple has pretty much stolen $631! It's criminal behaviour. I've bought over 20-25 devices from these people and this is how I get treated for product loyalty!! Not to mention I use them in my business!! Terrible!!
Apple Support - impossible to access
My Mum is an elderly person in aged care and needs some help with her Apple iPhone. While the online support people have been kind and courteous, they have not resolved the issues so I wanted to book an in-person appointment for her at an Apple store. Firstly, it was very difficult and time consuming to find a phone number. Then, when I spoke to the person they said they could not book the appointment as there were none available in the current week and they couldn’t access the calendar for the following week. They suggested I call back again n...ext week and try again. I suggested that since I had already phoned, perhaps they could call me back once the calendar opens up to help schedule an appointment. They took down my details but have not called back. It seems that as they have their money already, there is no need to provide accessible support. This is not sound business practice as Mum would have bought a new phone if she could get support for transferring her contacts and photos etc. Why have a Genius Bar if people can’t get an appointment to access it? Then Apple sent me a customer satisfaction survey with no space to write my concerns or suggestions so all they could learn was that I was dissatisfied but not what the problem or potential solution was. What a waste of time and resources.
Products overpriced and do not match advertisements
After years of being a loyal customer, I am amazed at how the store responds to faulty products. I brought a brand new Apple Watch which was advertised showing a drill on the glass and not scratching. I went in the creek and somehow the face had numerous scratches to it. Took it back to the store to say it is meant to be scratch resistant and was just told, okh you hav scratched it and Refused to swap or repair. Also, my battery expanded dangerous out of warranty and was told just get a new phone. Terrible response to faulty products.
iPhone 10 Repair
Appointment for a recall on iphone 10 at Doncaster on 6 Dec 2020. Walked into store with a perfect iphone screen, walked out with a damaged screen. Response was that they do not take responsibility for any damages Store did not offer to fix my screen, this caused me to be extremely anxious and disappointed. Where is the duty of care to customer. Customer Service by staff member who returned my phone was absolutely appauling. iPhone 10 recall issue was not fixed.
Apple services sucks ..pathetic monopoly
Apple and it’s services sucks .. pathetic monopoly .. they provide two years of warranty and their devices can’t last more than that then it will cost a fortune to repair them ..pathetic monopoly
WHat is going on people
Apple store still concerned about the COVID virus. Only shop in Robina centre
Had to have an appointment to enter store. Was in the queue of 10 people.
An Apple staff member standing to one side responsible for handing out face masks.
His mask was off and he had his finger up his nose. In public. Disgusting.
5 people in queue were watching and immediately left the queue.
Apple, Are you people for real. What circus is this.
Terrible Customer Service
Bought an iphone online as we were attracted to the black friday discounts. We were waiting for our e-gift card for days and decided to call in to 133622 number. To our dismay, I was told RUDELY we bought our iphone from the education store and was not entitled. They said the store cannot be accessed unless I intentionally searched for it. I have no idea how we got in to the page. As a consumer, we have no malice. But the staff spoke to me in a very judgemental and rude tone and said that I am entitled to my views when I said his response is very robotic.
Who wants to beg for a $50 e gift card!! The phone conversation made me feel as if I was a cheater or scammer! Terrible company.
Worst experience in a long time
I have been an Apple loyal for years and spent thousands on their products. The last visit to the Chadstone store was the worst experience ever. We had to make appointments etc which is understandable with the current situation, however after a day of waiting the person who served us clearly needed more product training and customer skills. Very judgmental and did not have any product knowledge at all. I am taking this further with their store manager, provided they are trained as well and know what they are talking about
My daughters iPhone was 2 weeks out of warranty when the phone wouldn’t charge and the message was along the lines of plug to software. She did and still not working. She took her phone into Canberra Apple and asked for repair, they quoted $800, so she opted to buy a new phone instead.
I asked her for the phone and I took it to a local repair shop for a quote. (Not Apple store). In Sydney.
Outcome was $115 fixed and now my phone.
This is totally outrageous, she bought a new iPhone that was more than $1000.
She had recently bought a house so therefore not flashed with cash.
So my message to anybody out there with a technical issue go elsewhere! Also, if you opt for a new phone don’t leave your old one for them to fix and resell.
Not Happy Apple !!!!
My iPhone 12 was supposed to be delivered on Wednesday Stayed home all Wednesday all Thursday and all Friday Its Sat now Guess no iPhone over the weekend TNT Express are hopeless as well and did not keep me informed You have taken money out of my CC but no goods for me Have been a faithful apple customer for years and am not happy with the service
- Online store
- Verified customer
Buyer beware they take thousands more than purchase price from your account after purchase!
Purchased 2 new iPhones and apple care $4500 online. $4500 taken from our account. Two days later apple tried to take just over $1000 on top of that, it rejected due to insufficient funds and I didn’t realise til they debited a further $2228 a few days later which went through but left us with no funds over the weekend. Apple took nearly $7000 for a $4500 purchase from our account and then when we complained to them the staff had no manager available to resolve the issue. An email was received the next day saying they were intending to take a f...urther $1700 and denying taking the $4500 to start with. We write a reply demanding a phone conversation, they called and left no message and then took another $2300 from our account before retuning the original $4500. Disgusting! Don’t trust them with your credit card details.
Refuse to buy online again! Change the courier!!
Awful courier service TNT so many complaints made about their delivery service yet apple still uses them. Im that close to asking for a refund and cancelling the order! Made to wait and find time off to sit at home and wait for my iphone! Hard to cover my shift at work and it should have been delivered Last Friday. Its now tuesday afternoon!
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
Compare new SE wit the more expensive new pone
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