- Physical store
- Verified customer
I can’t knock Apple
I’ve been an Apple customer for 7 years and have found their products to be first class. I have a 2012 MacBook Pro, iPad Pro, iPad gen 6, iPhone 8, iPhone 6 Plus and an Apple Watch gen 3. All have given me great satisfaction. On the rare occasion that an issue arises Apple Online Support are a great help and if the issue can’t be resolved with an online chat, they make an appointment for me to visit the Genius Bar at my local Apple Store. They even email the details straight away. The Genius Bar is just fantastic. Which other hardware tech comp...any offers that service? I’ve found the extras that Apple offers to be well worth the premium I paid upfront for the hardware. Originally when I bought my first Windows laptop before I switched to Apple I found that the platform was in a constant battle against viruses and malware. While Mac OS X & iOS are not perfect the difference is very noticeable, a security update once every six to eight weeks or so instead of one or two updates a week for Windows, it may have changed over the years. To be honest I have better things to think about than my computer getting a virus or worse before the next update. The Apple Stores are always very busy butI find that reassuring, Ive noticed that some people just want to go and hang out. Apple do classes for adults & children, I believe they are free, now that’s going the extra mile! I have always found the team members to be knowledgeable, helpful and pleasant, even without the prospect of a sale. To be honest I’m looking forward to my next MacBook purchase. My 2012 model is getting a bit slow but after 7 years, I expect that. I must admit I’ll miss the inbuilt super drive. Recently I had my iPad 6 replaced under warranty as the antenna cover cracked. The Genius Bar appointment was on time, took less than 10 minutes and I walked out of the Broadway Store with a brand new iPad 6, no questions asked. That is customer service! My experience with Apple over the years has always been positive, I think the product and the follow up service (in or out of warranty) if needed to be excellent. Unlike some tech companies Apple don’t just take your money and run. Apple stands by all its products and that makes a big difference when needed.
Finally got my iPhone X replaced
Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!
Like our apple products
Appreciate the apple product, design and service. Had really good experiences once you get to speak to someone at apple.
Wife was happy to pay a bit extra for apple and in hindsight no regrets!
We have apple phones and a macbook.
Iphone replaced after issues carindale store very helpful staff
I had an iphone issue booked online and went in store, was served very quick as per my meeting time, customer service was great helped me and was very reasonable with the price. Have replacement phone now no issues very happy.
Excellent after service. Extremely happy with Apple
Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.
I went into the store due to my phone not allowing me to hear when I received or made phone calls. I spoke to an Andrew who was lovely and really helpful. Unfortunately due to the nature of my issue it was no easy fix so he issued me a new iPhone 7 for free! My warranty which was 2 months out also was restarted from that day for a whole 1 year! I was not expecting that outcome, I thought I was going to be up for a few hundred dollars in repairs! Very happy and very impressed!!
I am always a big fan of Apple products. And the customer service is amazing, staff are really friendly and energetic!
Excellent service as always @ store, bit of waiting but it was worth, spot on with the issue and provide best solution.
We bought 2 pairs of Apple airpods
The apple website is very easy to navigate but make sure you are on the Australian website. We got excited thinking the price was reduced, but realised we were looking at the US website in US dollars.
Still very happy with our purchase and fast delivery.
Apple genius bar Highpoint vic
great service saved my life with repairs on my apple mac well done highpoint vic you are not called the genius bar for nothing
Perfect customer service!
Thanks to the staff at the Apple Store in Broadway! All your staff are courteous and helpful, thanks in particular to one of your Geniuses (I didn't get his name unfortunately) who was able to fix my iPhone's screen in under five minutes, giving me a great amount of relief as I was worried my device had been irreparably damaged.
A big thank you to all the staff of that store! You're an example of the world class customer service and support that defines Apple's philosophy! :)
Matt is great. Deserves promotion
An employee named Matt was very helpful for me and my family. He was very patient and kind. Great work Matt.
- Apple Store Australia
- Verified customer
Convenient & Great service
Purchased an iPad Pro online for pickup in store, the turn around time was less than an hour and staff were extremely friendly and helpful. 5 star service.
Excellent Friendly Service
Did not buy a new product, but got Excellent and Friendly assistance from Charlie at Apple Store Perth yesterday morning. Charlie went above the call of duty in helping me with my needs. I would recommend him 100 percent, very happy customer. Please send on my regards and gratitude.
I had an intermittent problem recharging my iPad Pro. Booked a time at Doncaster. Michael immediately saw what the problem was and he gave us (free) a new cord and plug. He generally checked things out and answered questions politely, using language that I could understand (that is, not overly technical). He has great communication skills, great technical skills and is both professional and friendly. We were very impressed. Thanks very much Michael for both your skills and your “niceness”.
- Apple Store Australia
- Verified customer
Apple store online
Order online delivered with express post on the day of launch. Online team sent emails confirming updating through apple app and so on the best experience.
Way better then dealing with onsite team. Plus I didn’t even leave the couch
Good Quality service
Visited the Apple Store in southland , was great to be served and updated with the information I needed , they were also happy to help set up the computer
highly recommend Apple Store - Bondi Junction
I'm so used to dealing with bad companies and bad customer service (ahem, Telstra. cough, Optus) and i do nothing but moan and whinge about them online so i thought i would discuss my dealings with Apple.
3 words to describe Apple: Flawless Customer Service.
Something happened to my phone last night; had to get it fixed today - Went into the Bondi Junction Apple store. from the moment i stepped foot in that store to the moment i left, I was well looked after. The staff were friendly, knowledgeable; made sure i was a satisfied customer be...fore i left and didn't charge me a cent for fixing my phone. Such an easy company to deal with. I was so impressed by my dealings with this company, I will definately be going back there in the future when i need a new phone. Well done Apple. You've restored my faith in big companies. Highly Highly recommended
Apple store Chadstone... Great service
My iPhone stopped working suddenly last week and as it was a couple of years old, I was sure I was facing a big bill for repair or replacement.
I made an appointment at the Chadstone Apple store and told my sorry tale.
The customer service man tested the phone and confirmed it was indeed dead. To my surprise and delight I was offered and took a replacement equivalent at no charge. GREAT SERVICE!!
My iMac was getting very slow and I brought it in Apple store at Broadway shopping centre. They diagnosed problem. At first they thought its a software issue but then it turned out to be hard disk problem. They replace the hard disk and they also replace the outside screen glass as it had a tiny crack on it. The guys served me very helpful and solved problem.
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
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