?
? !
1 photo
Apple Store Australia

Apple Store Australia (page 2 of 8)

Physical store, Online store
1.9 from 551 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (32)
  • Return Claim MadeYes (8) · No (26)
  • Shipping
    3.6 (5)
  • Customer Service
    3.9 (22)
  • Warranty Claim MadeYes (6) · No (30)
Previous
Next
CatherineM

CatherineM

  • 5 reviews
  • 3 likes

An Amazing Customer Support Service, before and after purchasing my MacBook Air and iphone

published

I was given great advice by Customer Support Service before I purchased an iphone and a MacBook Air. I needed to attend the Apple Store for support in navigating through what was a new experience for me, on a quite regular basis for a number of weeks. On every occasion that I needed support I was assisted patiently and respectfully by Staff either by phone or at the store until my confidence was such that I was able to navigate my lap top without assistance. I am extremely delighted both with my purchases and the ongoing support that I have received, since then.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Geoffrey G.

Geoffrey G.Sydney, NSW

Very slow service due to poor equipment.

published

Today at the Sydney Broadway shop I traded in an I Phone 7 for an 11. Deal went well, then I tried to fix my watch 2. It cannot be updated, only 2 years old. Crazy
I decided to trade it in for a new watch. It took 2 hours to work out how to cancel the old watch. I had to renter my information and sign five times.

Once resolved,then the shop had to use 3 devices to make the payment. My poor dog was waiting.
The service provider was helpful. I asked for some water as we were there 4 hours in a heat wave, Apple does not have water, crazy.
I complained to the Broadway store manager, he just looked at me, no comment.
Poor service from Apple.
I do like my new phone and watch.
Geoff Gray
Gray.Geoffrey8@gmail.com

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Sheridan Hills

Sheridan HillsGreater Melbourne (Outer), VIC

  • 11 reviews
  • 1 like

Fixed all issues - no charge

published

First time I went in, i had issues with my 6s. Camera wasn't focusing at all and battery was draining quickly. A quick look and they saw there was dust or something in the lens, so they gave me a whole new phone for free. Amazing, since i bought the phone second hand on eBay! So i had no insurance or anything for it.
Battery issues happened with new phone, it was draining when off. Went in, they plugged it in and checked a few things, again gave me another new one no issues.
I then sold it and bought an X and haven't had an issue since.
Super responsive, super efficient. Very happy.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Very knowledgeable and polite rep - a huge help!

published

The lovely gentleman I dealt with walked me through every step with clear explanations, to help get my Mac back in action. I couldnt be more pleased with his service.

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Li Li

Li Li

  • 3 reviews
  • 3 likes

technical support

published

Thank you jeya from tech support who assisted me very supportive patient and guided me step by step untill the issue was resolved i would give her 10 stars if i could thanks again

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Ken Mclachlan

Ken MclachlanGreater Melbourne (Outer), VIC

Apple genius not so genius

published

Went to apple
In Highpoint with Apple Watch Nike
The glass had Smashed /come away for watch and not from being dropped
Clearly broken . Process send watch away for Repairs which apple watches can’t be repaired I am told do I want to pay for replacement which is just the watch no new band or charger and pay more than what you can buy it for off shelve in jb Hifi for without the 10 day wait
WHAT The
Apple genius I think not

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Matthew G.

Matthew G.Metropolitan Adelaide, SA

My iPad Pro 3rd Generation. I really enjoy it. I have already worked out how this device can come in very handy. BUT!

published

I ordered it 6 weeks ago and found the price dropped by $300 last week after 4 years. I requested a $300 voucher for AppleStore but they refused! Very disappointing!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Lois

LoisSydney, NSW

  • 2 reviews
  • 2 likes

Good stuff! Caring people!

published

I recently went to this store for data recovery for my Mac. Plus replacing my Ipad Air after my baby crashed it. Apple Bondi Junction store really have amazed me with their caring service.
Charlotte is the young lady who served me at their genius Bar. Professionally resolved my problem after with my Mac after my dramatic incident. There were chances of cross selling a new IPad where they can charge me more. However they thought ahead for me , judging I have a young baby, it’s best not to upgrade with something too fancy in case my baby accidentally ruins it again. Will definitely go back to this store.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Marie

MarieGreater Melbourne (Inner), VIC

Thank you.

published

Thank you to Carita, Alex and Lucas at Chadstone yesterday for their consideration, expertise and assistance.
A great, friendly team .
I appreciate your generosity and listening ear.
Good to see such a positive, friendly staff.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Moonie Michael

Moonie MichaelSouth West, WA

  • 35 reviews
  • 22 likes

Give It Up For Apple!

published

I personally found the Apple Online Store easy to navigate and it provided more than enough information to make a well informed decision. The range of products available for purchase is phenomenal.
I suggest if you're in the market for anything Apple and you can't make it to your nearest store, then jump online immediately. The shipping costs are quite reasonable and the tracking available is peace of mind.
I got an awesome deal on my new iPhone & matching case thanks to the team at Apple and I was kept informed of the progress of my order & shipment via text msg and email every step of the way.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Linda and Brent

Linda and BrentSydney, NSW

  • 2 reviews

No exchange new watch strap unopened

published

Apple staff could NOT exchange a brand new unopened watch strap bought in the USA - I just wanted a different colour than the gift that I was given ! Very inflexible

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Steve

SteveHunter Region, NSW

  • 2 reviews

Total quality service.

published

After experiencing screen issues with my iPhone I made an appointment with the Genius Bar. Within 10 minutes I was served. The Apple rep saw my issue and took full responsibility for my screen issue. They took my phone then and there for repairs. I went and got some lunch. When I returned my phone wasn’t quite ready so I joined in on one of the classes running in store. So I now can use the Clips app with ease and had my phone repaired and returned in under 2 hours.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Damo.

Damo.Sydney

  • 2 reviews

Not a good experience.

published
Shipping
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Duncan

DuncanSydney, NSW

  • 7 reviews

I can’t knock Apple

published
Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
evants

evantsGreater Melbourne (Outer), VIC

  • 5 reviews

Poor customer service

published

When I scheduled my time to go and visit apple store for device damage assessment, Tech genius who attended me was disrespectful by not listening to my need. I need a letter from apple for my insurances claim but the Tech genius wording was so poor and refused to listened to my advise.
She wanted to say the damage in the product is minor. To me, regardless it is minor or not, she shouldn’t say “only cosmetic and not effecting the functionality”. I was so upset with the word “only”. To her it is only cosmetic, but to me it is not and I’m annoyed by the cosmetic damage on the screen. Even though at the end she took the word “only” out, but the treatment i had was very disrespectful. I’m very disappointed with apple tech genius named Steph.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Apple Store Australia compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
bidol

bidolGreater Melbourne (Metropolitan), VIC

  • 44 reviews
  • 16 likes

Finally got my iPhone X replaced

published

Got to give a shoutout to the employee at the Genius bar in high point I wish I could remember her name!i’ve had nothing but problems with my iPhone X and after taking it 3 times to get looked at finally the lovely young girl ran some tests and she replaced my iPhone within 5 minutes!she was super helpful and friendly and totally understood my frustration!

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
jamin

jaminGreater Melbourne (Outer), VIC

  • 14 reviews
  • 5 likes

Like our apple products

published

Appreciate the apple product, design and service. Had really good experiences once you get to speak to someone at apple.
Wife was happy to pay a bit extra for apple and in hindsight no regrets!

We have apple phones and a macbook.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Alan c

Alan cSouth East Queensland, QLD

  • 5 reviews
  • 1 like

Iphone replaced after issues carindale store very helpful staff

published

I had an iphone issue booked online and went in store, was served very quick as per my meeting time, customer service was great helped me and was very reasonable with the price. Have replacement phone now no issues very happy.

Product Quality
Customer Service
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nuno

NunoSydney, NSW

  • 5 reviews
  • 1 like

Excellent after service. Extremely happy with Apple

published

Since I’ve owned Apple products which goes back to the first iPhone my experiences with warranty service has been phenomenal. 3/4 were out of warranty and Apple fixed it completely free. Very helpful and patient staff.

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
EMMA W

EMMA WSouth East Queensland, QLD

Very Impressed!

published

I went into the store due to my phone not allowing me to hear when I received or made phone calls. I spoke to an Andrew who was lovely and really helpful. Unfortunately due to the nature of my issue it was no easy fix so he issued me a new iPhone 7 for free! My warranty which was 2 months out also was restarted from that day for a whole 1 year! I was not expecting that outcome, I thought I was going to be up for a few hundred dollars in repairs! Very happy and very impressed!!

Product Quality
Incentivised ReviewNo
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 8
See all Apple Store Australia reviews

Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

1 answer
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
See all Apple Store Australia questions

Get an answer from our members

Apple Store Australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.