- Online store
- Verified customer
MacBook Pro $5500 drama
Always had great instore service at Apple, but this Apple online service has been absolute hell. Received a non working MacBook Pro, value $5500, returned it, new one exactly same issue. Over the phone I had to repeat myself over and over again, you start by mentioning the order number, then 15 minutes later, and being the 3rd phone call about this, they ask where did you buy it? Are you serious, look on your screen. This is how serious you take a very disappointed customer who you sent two faulty products to?! I ask what's next, "we sent anot...her replacement", but we can't sent it out for another week. Not good enough. I spend a total of 2.5 hours on the phone and so far only lots of frustration to show for it but no working MacBook Pro or refund yet. Then tonight I get an email saying the courier has issues retrieving your return. This has been picked up days ago and on the Apple website it even said "with courier" this morning. When I login now, this disappeared and has been replaced with a not eligible for return 14 days passed message. What?! It has only been 5 days and you already picked it up. Such a mess and very concerned about my refund as obviously I said no to them sending out another one. Online never again!
- Online store
- Verified customer
Their service and quality quickly degrading
Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!
Severely autistic toddler unknowingly bought game.
My severely autistic toddler, grandson, was playing on the wrong iPad. He loves to click everything from light switches to google searches. He didn’t realise that he bought an online game for $159.99. My iPad was out of its case and he thought it was his. After online attempts and a phone call explaining the innocent mistake, Apple refused to put it right and reimburse me. I couldn’t believe that they would treat a loyal customer, of many years, in such a heartless fashion.
Update: a week after contacting The department of Fair Trading, Apple issued a full refund. I’m pleased with the outcome and am happy that Apple came good..
Not showing u how
I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.
I mc and book
Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It
My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.
Even more expensive for even less!
I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.
Deceived at Apple Castle Tower Store
I visited Apple store at Castle Towers on the 26th July 2020 for a screen protector installation for two apple phones. The lady started placing my screen protector and I trusted she knows what she is doing. She gave me the phones back and I was surprised of how fine this screen protector is to the point that it covers my whole screen, but she smiled and said it’s always nice to have a fresh look. Two weeks later, on the 13th August 2020, my phone fell by accident and the screen broke. It’s not the first time my phone falls, and I had it for alm...ost 2 years now and always had the regular screen protector and it fell before but never for once broke. I thought maybe the damage is on the screen protector as it happened to me before and the screen protector took the hit. When I tried to remove it, it is when I realized that my phone does not has a screen protector. I was shocked and I asked my husband to try pull it out but no, nothing was there. I then went and got my other phone tried to pull the screen protector, but it wasn’t there as well. I was clearly deceived by Apple. At that point I was not concerned at all about the broken screen my frustration and anger was all because I trusted Apple as a worldwide well known company with this effortless job and I never thought for once that their employees could be so incompetent to the extend that they screw up on fitting a screen protector and all this time I was under the impression that I had one fitted! I went back to the store on Thursday 13th August, asked to speak to the store manager, a lady came to me, I explained what happened and mentioned clearly that the other lady did attempt to install my screen protector but it seems like she thought she did or it went wrong! She said they need to investigate the CCTV camera which I 100% supported. She came back saying it shows on the camera the lady was fitting it, which is not what I’m arguing because I mentioned from the minute I walked into the store that I was there and she did attempt to fit it but it seems like when she pulled the upper film she pulled the whole screen protector out with it. She then said she’ll demonstrate to me how a screen protector is placed. While she did it I stopped her at the point where the lady might have gone wrong, and I explained what happened exactly and she should go back to her recordings and check closely if the screen protector is actually on the phone after she was done. She refused claiming they already did, and she is happy to demonstrate it the way the lady did it to show me I’m wrong. When she started fitting it, that’s when the screen protector started to pull out with her, but because she is aware of the situation she stopped, gave it a push and then pulled the upper film. When I pointed this out, she said that could happen but not with two phones. I told her it’s the same lady who did both so it could be that she pulled it hard both times, and asked her how can she be so sure and demanded that I see the recording, she said she can’t show me the recording and she can’t be so sure of what happened because she wasn’t there at the time but because I’m saying it happened with both phones that’s why she knows 100% it’s impossible. In short, she was telling me you are lying indirectly. She then asked how she can help me because she can’t see they hold any responsibility and said they are happy to repair my screen at my own cost. I told her it’s not my mistake that my screen is full of scratches because of their incompetence, she said the scratches don’t matter and she can’t be sorry for that since the screen is broken now. I told her this could have been avoided if I had a screen protector on she said this regular screen protector does not protect the screen from breakage, I told her yes but it could have prevented it or at least prevent the scratches. And I told her I can’t believe I’m actually saying this but I’m happy the screen broke because if it didn’t and I didn’t attempt to remove the screen protector I would have never known that I never had one on both phones. She then said they can’t be held responsible for anything and she is 100% sure the screen protectors were fitted which means I’m making this up to have my phone repaired. I honestly couldn’t care less about the screen or the phone but the fact that this happened at an Apple store and how they are willing to rip-off customers Infront of their faces and not honor their staff incompetency is just disappointing and clearly shows how cheap they are becoming. I’m not sure if it’s only this branch but beware people check your things before you leave, take receipts and even videos if you have to, don’t trust the staff at the Castle Towers branch. They could easily scam you with sweet talk and you walk out not knowing what is awaiting you if you come back or complain of something. Seems like they are masters or rip-off. This is now with the NSW Fair Trading and I'll take it as far as I could because for me it's not the phone or screen it's the concept that I was deceived then made a liar at an Apple Store.
Don’t be fooled by the free Apple TV subscription
Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE
Very Rude Customer Service
The first visit they kept my MacBook and stated they could not find the issue with my trackpad. They did a complete reboot of the computer. When I collected the MacBook I was not shown that the computer was working and was just handed the MacBook. When I reached home and switched on the computer I saw the trackpad was still not working. I returned the next day and handed the computer back. When I went to pick it up they returned the computer without the case. I called and spoke to Jane, who at first stated that Apple doesn't take cases but then...confirmed that the case was in store. When I told her how frustrated I was with the whole experience as I had made 3 trips in three days to the store, her response was - "We cant ship the case back to you. You should be thankful that we did not charge you anything to repair the computer. A train ride to Penrith from Blacktown takes only 20 minutes." I was amazed at her response and will never recommend anyone to this apple store in Penrith. Made me feel as if they were doing me a favour when the work on y MacBook was covered by Consumer Law Warranty. Never go to this store to repair your computer. The only reason I went there was because Castle Towers were booked out. The store Manager, Darren was covering up the bungle his staff made the first time I went there and was not helpful either. This Jane should not be working in customer service!
I bought a macbook and it constantly crashed
It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.
I pad pro 12.9 and magic keyboard purchase
I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!
They are just trying to make people fool
One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.
Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.
Apple and Support Joke
Tell you a joke with exprienceing Apple.
My Apple phone clock is always behind
Even With Auto set by network!!
On line support couldn't do anything, even connecting remotely about 1:30-2 hours.
The system update shows there is not any available software.
And is funny with apple that, online support said, in fact there is one higher update, but your phone cannot detect it, and no manual possibility. Is not funny.
Local shop even funnier with Corona,
A jam off people in the queue start (10 in a SM), then with 20-30 meter of queue the distance 5-...
Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple
There was no 0 star option
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!
Hardware issue outside of warranty- sent to store for a fix which was to be told buy a full price new IPhone.
Have been speaking with the Apple techs now for weeks about my iPhone 8s plus restarting during phone calls. Till the point they said you need your your phone checked in store as we have done all tests possible over the phone. After waiting weeks for an appointment, I was told by the tech after a 3 minute check of my case file that there’s nothing they can do since this is a hardware issue. Only then did they tell me my iPhone was also out of warranty and the only solution was to buy a new iPhone. Wish they had told me over the phone and not wa...sted my time. Very disappointed with the experience. No discounts for new phone offered despite this being a hardware issue outside of my control and I’m certain I was sent to apple as a marketing ploy to get me to buy a new phone.
Terrible management service
Lower tech support
First person I spoke to said kept repeating himself even if the building up of pending bank charges stopping use of my card
Didn’t say anything new for a while then suggested I wait and do nothing
Then it was another a new idea to call a different department but I didn’t do that so after 20 min to of messages, he ignored me the first time asking for someone else
I repeated myself a moment latter to stop him from suggesting ideas that didn’t work for me but I finally got management on after 15 min of waiting
Manager tech supp...ort Just said if i cant wait and it’s better to pay it I said the same thing to management that I said to the first person Almost word for word [name removed] (the manager I had to deal with) was just repeating the useless guy I dealt with
Wonderful experience at the Chadstone Apple Store
Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.
Questions & Answers
Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?
Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.
The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.
Compare new SE wit the more expensive new pone
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