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Apple Store Australia

Apple Store Australia (page 3 of 7)

Physical store, Online store
1.9 from 548 reviews · View Statistics

Reviews

  • Product Quality
    2.2 (107)
  • Return Claim MadeYes (21) · No (107)
  • Shipping
    2.1 (16)
  • Customer Service
    1.7 (65)
  • Warranty Claim MadeYes · No (136)
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MacBook Pro $5500 drama

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Frank3232

Frank3232Greater Melbourne (Outer), VIC

  • 12 reviews
  • 5 likes

Their service and quality quickly degrading

published

Spent more than a thousand dollar to buy an iPhone X. After 2 years, the battery ran out at 3 PM. Spent an hour over the phone with an Apple agent on diagnosis. While on hold, the call disconnected. The agent didn't call me, and closed the case. Apple's hardware quality and service quality are both degrading fast!

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Tracey

TraceySydney, NSW

  • 2 reviews
  • 2 likes

Severely autistic toddler unknowingly bought game.

published

My severely autistic toddler, grandson, was playing on the wrong iPad. He loves to click everything from light switches to google searches. He didn’t realise that he bought an online game for $159.99. My iPad was out of its case and he thought it was his. After online attempts and a phone call explaining the innocent mistake, Apple refused to put it right and reimburse me. I couldn’t believe that they would treat a loyal customer, of many years, in such a heartless fashion.
Update: a week after contacting The department of Fair Trading, Apple issued a full refund. I’m pleased with the outcome and am happy that Apple came good..

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Kate

KateSydney, NSW

  • 3 reviews

Not showing u how

published

I bought a MS office and student 2019. I installed but I couldn’t find it in my Mac. I went to the shop, the staffs said we can’t help you.

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I mc and book

published

Some time very hard to understand apple products but quality of service after sale ( doesn’t matters how old your product) is fantastic ,apple still help me on my 5 year old I mc , which is great . Love that It

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Tom W.

Tom W.Perth, WA

Dreadful

published

My MacBook Air which is only 13 months old wouldn’t turn on so I took it to one of the only 2 stores in Perth ( 2 million people What!).
I arrived got to find people queued up on the road outside to get in , the attendant said “oh you want a chat with somebody ? That’s a 3/4 hour wait”.
Ok I thought I’ll wander around , I came back at the appointed time only to be told “oh you have to wait another hour! “
So essentially they wanted us to wait on the road for almost two hours ! That’s the worst service I have ever had , Wow! That’s what happens when you give a multinational a virtual monopoly. Don’t buy Apple their service is crap.

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Kira

KiraGreater Melbourne (Metropolitan), VIC

Even more expensive for even less!

published

I have recently purchased the very expensive new iPad Pro 12.9 inch as I require it for my work in using this device for one hour I have discovered they provide nothing with it except a charger no USB cable I cannot connect to my computer without spending more money as they’ve changed the port again! The Apple Pencil 2 that is required for this iPad as you cannot use the 1st gen you do not get extra tips as provided with the first gen and it’s over 100$ more overall I am very disappointed Apple products have become more and more expensive with almost no real worth in return and seems designed to simply get you to spend more money and for a billion dollar company this is disgusting and I’m over it.

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Hind

HindSydney, NSW

  • 3 reviews
  • 1 like

Deceived at Apple Castle Tower Store

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David

DavidSouth East Queensland, QLD

Don’t be fooled by the free Apple TV subscription

published

Purchased an Apple TV told I also get free Apple
Tv subscription for twelve months can watch all movies and tv content free
Watched three movies and was charged tried to get it sorted by Apple and they kept brushing off
Total rip off BUYER BEWARE

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Shane

ShaneSydney, NSW

  • 13 reviews
  • 30 likes

Very Rude Customer Service

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I bought a macbook and it constantly crashed

published

It works right up untill warranty experies, apple doesn't actually carea bout customers, they only want your money, once my warranty experied the macbook randomly shut down every hour. After seeing an apple technician they said it was a write-off and I would have to buy another. This is just a complete scam, do NOT buy apple products.

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Sharen C.

Sharen C.Hobart, TAS

I pad pro 12.9 and magic keyboard purchase

published

I am extremely happy with my iPad Pro and magic keyboard. Jacob who placed my order over the phone was great. I will definitely shop this way again, great service Well done!!

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Keshav B.

Keshav B.South East Queensland, QLD

They are just trying to make people fool

published

One of the worst experience I have ever had. Don’t ever believe in the discount they offer. These people think they are the only smartest people exists. We never asked for any discounts then, I don’t understand why they act like giving discounts and charge more in return. Disgusting.

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TANYA

TANYA

  • 5 reviews

Good Service

published

Good products as always been using Apple’s for the last 20 years for mobiles, computers and laptops and iPads and more. I definitely will recommend to everyone and thank you.

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Pa Iz

Pa IzSydney, NSW

Apple and Support Joke

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murtaza

murtazaMetropolitan Adelaide, SA

iphone repair

published

Horrible horrible service, i will never buy from apple again. my camera on my iPhone is not working, been on the phone with apple for weeks trying to get a appointment, finally managed to make one last week, today i show up to my surprise that a appoint was never made, asked the guy if i could line up he said no and that i could not wait as there is not enough time today. i will be getting a refund for my iPhone under the Australian law, screw apple

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Hilda V.

Hilda V.South East Queensland, QLD

There was no 0 star option

published

OMG!!!
Wish i found this page earlier !!!
200% true 1 star reviews!!!
Worst customer service ever.. that's the reason i sold my IPhone 11 pro after only couple months after purchase.
Lost so much money but i thought my peace is worth much more.
Gone back to Samsung/Android
I'm now happier than ever!!!

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Jason Levey

Jason LeveyHunter Region, NSW

  • 3 reviews

Hardware issue outside of warranty- sent to store for a fix which was to be told buy a full price new IPhone.

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michael s.

michael s.Greater Melbourne (Outer), VIC

Terrible management service

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Kim R

Kim RGreater Melbourne (Inner), VIC

Wonderful experience at the Chadstone Apple Store

published

Jack was patient, knowledgeable and extremely personalable.
He took the time to go through everything and at no time did I feel he was rushing me to make a decision.
Even though I decided not to repair my old computer he was happy to help me set up my IPad and demonstrate some of the functions.
Very pleased with the service.

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Page 3 of 7
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Questions & Answers

quasarsindahause

quasarsindahauseasked

Apple Store Australia

Will Apple users be so broke from their faulty Apple products that they will soon have online help groups where they swap parts and cry into each other’s coffee about being suckers?

No answers
Tracey S.

Tracey S.asked

Apple Store Australia

Don't get sucked in by Apple's Interest-free option of "Latitude". It costs $4.95 a month in fees. I am so disgusted I'm going to the Ombudsman about it.

2 answers
world_traveller
world_traveller

The loan is interest free, however the monthly fee of $4.95 is commonplace in the finance insider for all loans, both small and large (even zipper do this).
Perhaps read the terms and conditions below complaining.

quasarsindahause
quasarsindahause

World traveller can you shut up and stop being a corporate shill. It’s completely misleading advertisement and Apple knows it.

Beth A S.

Beth A S.asked

Online store

Compare new SE wit the more expensive new pone

No answers
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Apple Store Australia

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